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Avaya’s CEO Alan Masarek to Deliver ITEXPO 2024 Keynote: Deciphering the Right Innovation Language for the Boardroom

Avaya Executives also Featured in Presentations Focusing on Balancing AI with Better Employee Engagement, Improving Contact Center Agent Experiences, and the Future of Work in the Contact Center

Avaya, a global leader in customer experience solutions, continues to invest and anchor itself in wider industry conversations with its upcoming speaking engagements at this year’s 25th edition of ITEXPO 2024, one of the largest and longest-running technology events. The technology conference is scheduled from February 13-15 at the Broward County Convention Center in Fort Lauderdale, Florida.

Avaya CEO Alan Masarek’s ITEXPO keynote will highlight a pivotal gap in communication between the business-results focus of CEO’s and boards of directors and the tech priorities of IT leaders, to help ITEXPO attendees understand how to better and more successfully communicate innovation projects with senior leaders, and how companies can correctly tie innovation investments to company financial results. The keynote session will take place on Wednesday, Feb. 14 at 2:30 p.m. ET in the Floridian ballroom.

“Understanding the critical balance between innovation and operational priorities is essential in today’s landscape, and I look forward to sharing practical insights on how to best position the critical role IT investments can make toward improved business performance,” said Alan Masarek, CEO of Avaya. “In today’s experience economy, customer experience will be how brands grow, differentiate, and win, and Avaya can offer perspectives that can help CX practitioners and leaders get on the path to consuming AI-power innovation with faster time to value.”

In addition to the Avaya keynote, Global Vice Presidents Jay Patel (Product Management) and Susan Terry (Portfolio Maximization) will be participating in three on-stage panels on Feb. 14 in conversations with fellow industry leaders. Patel will participate in two sessions: “Finding the balance with AI for better employee engagement” at 9:00 a.m. (West building) room 209B, and “How successful companies improve agent experience” at 10:00 a.m. ET (West building) room 209A. Terry’s discussion will explore the future of work with a spotlight on contact center agents as their unsung heroes, at 10:00 a.m. ET (West building) room 209B.

ITEXPO brings communications and technology professionals together across the entire ecosystem: Enterprise and SMB telecom and IT executives, small business owners, MSP and Channel C-level executives and business owners, service provider/carrier engineers and network executives, and industry suppliers and solutions providers.

To register for attendance, visit ITEXPO’s registration page.

Additional Resources

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “might,” “our vision,” “plan,” “potential,” “preliminary,” “predict,” “should,” “will,” or “would” or the negative thereof or other variations thereof or comparable terminology. These forward-looking statements are subject to a number of factors and uncertainties that could cause the Company’s actual results to differ materially from those expressed in or contemplated by the forward-looking statements. Such factors include, but are not limited to, risks attendant to the bankruptcy process, including the Company’s ability to emerge successful from the Company’s voluntary cases under chapter 11 of the United States Bankruptcy Code, and other factors discussed in the Company’s Annual Report on Form 10-K for the fiscal year ended September 30, 2021, subsequent quarterly reports on Form 10-Q filed with the SEC and other public statements made from time-to-time. These risks and uncertainties may cause the Company’s actual results, performance, liquidity or achievements to differ materially from any future results, performance, liquidity or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

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Source: Avaya Newsroom


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