Prosegur Security, a global leader in security solutions, announced today that its U.S.-based Integrated Security Operations Center (iSOC) has officially earned the UL 827B Video Monitoring Center certification, underscoring its commitment to the highest levels of operational integrity, safety, and security.

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Prosegur’s U.S. iSOC in Lowell, MA, has achieved UL 827B Video Monitoring Center certification, reinforcing trust, reliability, and excellence in security operations.

This elite designation assures customers that Prosegur’s monitoring operations have been rigorously evaluated by an independent third party, meeting the most demanding benchmarks for reliability, performance, and compliance.

Benefits of UL 827B Certification

• Reliability & Redundancy – Facilities feature backup power, systems, and communications to guarantee uninterrupted operations, even during emergencies.
• Stringent Operational Standards – Staffing, training, and procedures are continuously audited to ensure consistent, high-quality service.
• Regulatory & Industry Compliance – Certification meets or exceeds insurance, government, and industry security requirements.
• Customer Assurance – Clients can trust that their security is managed in a facility recognized for excellence and dependability.
• Competitive Advantage – Demonstrates Prosegur’s commitment to best practices, setting the company apart in the marketplace.

Jose Rivero, Senior Vice President of Prosegur’s U.S. Technology Division, stated:

“Achieving UL Listed Monitoring Center status is more than a certification—it’s a clear signal to our clients that we operate at the highest level of security and operational integrity. This accomplishment reflects our team’s dedication to excellence and our ongoing mission to provide customers with unmatched peace of mind.”

Tom Fales, Senior Director of iSOC Services, added:

“UL 827B certification validates our investment in advanced technologies, rigorous processes, and the expertise of our team. Clients can be confident knowing their security is backed by a monitoring center that not only meets but exceeds industry benchmarks for quality and resiliency. This milestone reflects our unwavering commitment to protecting people, property, and assets, while driving innovation and trust in everything we do.”

Prosegur representatives will be available at GSX 2025 in New Orleans, Booth #1754, to discuss the benefits of UL certification, share insights on monitoring best practices, and connect with security leaders from across the industry.

About Prosegur Security USA

Founded in 1976, Prosegur is a global leader in security, delivering cutting-edge technology and customized guarding solutions that meet the evolving needs of businesses worldwide. By integrating human expertise with advanced technology, Prosegur provides comprehensive security services designed to protect people, property, and assets with maximum efficiency.

With more than 175,000 employees across the globe, Prosegur generated over $5 billion in revenue in 2024 and is publicly listed on the Spanish stock exchange. The company’s innovative solutions, trusted professionals, and consistent operational excellence have established Prosegur as one of the most respected names in the security services industry.

For more information about Prosegur and its tailored security solutions for the U.S. market, visit www.prosegur.us.

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Prosegur’s U.S. iSOC earns UL 827B certification—delivering trusted, reliable monitoring services.