New dedicated specialists (team) offers tailored support and a high-touch service for growing customer base

Monex Canada Inc. (“Monex Canada”), a subsidiary of the wider financial services group Monex S.A.P.I. de C.V. (“Monex”), a global investment-grade financial services institution and one of the world’s leading commercial foreign exchange specialists, today announced the launch of its Toronto-based Digital Client Services (DCS) Desk. The new desk is dedicated to providing Monex Pay users with personalized, high-touch support for managing cross-border payments and foreign exchange (FX) trades.

Monex Pay, the firm’s user-friendly online FX payment platform, enables businesses to make fast, secure, multi-currency payments to over 100 countries with same-day, spot, and forward execution. With the platform offering advanced digital capabilities, the DCS Desk will address the growing demand for expert guidance, ensuring clients have direct access to specialists who understand their operational needs and market challenges.

A High-Touch Approach in a Digital World

Canadian businesses face complex workflows, shifting regulations, and FX volatility in cross-border transactions, where sudden market changes can impact costs, timelines, and cash flow. Monex Canada’s high-touch approach gives clients direct access to experienced specialists for timely guidance, paired with the Monex Pay platform’s capabilities to turn market shifts into opportunities and drive confidence, precision, and growth.

Anil Sawrup, Chief Executive Officer of Monex Canada, commented: “Our Canada client base is growing, and we are committed to delivering exceptional service at every step. With the launch of our new Service Desk, we will demonstrate our dedication to providing tailored support through a team that truly understands our clients’ evolving needs. This is a meaningful step forward to ensure we can handle every transaction with responsiveness, care, and a personal touch.”

Staffed by dedicated Digital Client Support Specialists, Monex Canada’s DCS Desk will be available round-the-clock, providing guidance on everything from initiating batch payments to troubleshooting complex FX trades. In today’s interconnected markets, where transaction volumes are rising and competitive advantage often depends on execution speed, the ability to speak directly with a knowledgeable specialist can be decisive. This high-touch model helps clients anticipate potential bottlenecks, adapt to varying banking practices across jurisdictions, and secure optimal timing for currency conversions. By combining Monex Pay’s online access and live exchange rates with human expertise, Monex Canada equips businesses to operate seamlessly across borders while maximizing efficiency and minimizing potential disruption.

Supporting Canada’s Expanding International Trade

Monex Canada’s investment in the DCS Desk is part of a broader strategy to strengthen client services as more Canadian companies engage in international trade. The company has seen significant growth across multiple sectors, including manufacturing, wholesale and retail trade, financial services, and professional services, each with unique currency and payment requirements.

By integrating the DCS Desk into its Toronto headquarters, Monex Canada can leverage its existing FX trading expertise, market analysis, and operational infrastructure to deliver seamless, market-aware support nationwide.

About Monex Pay

Monex Pay offers businesses total visibility and control over their FX payments, whether trading from desktop or mobile. With enhanced security protocols, two-factor authentication, and user access management, the platform combines operational efficiency with strong compliance controls. Its ability to execute transactions instantly—paired with guidance from the DCS Desk—ensures clients can move funds globally without sacrificing speed or accuracy.

About Monex Canada Inc.

Monex Canada, headquartered in Toronto, provides corporate clients with industry-leading foreign exchange and international payment solutions. Monex Canada is part of the wider financial services group (“Monex Group”) controlled by Monex S.A.P.I. de C.V. (formerly Monex S.A.B. de C.V.), a global investment-grade financial services institution. Founded in 1985, the Monex Group is a global financial services organization that serves over 66,000 clients worldwide, managing US$303 billion in deliverable FX trades and US$11.1 billion worth of assets, and employs over 2,700 people.

For more information, please visit: www.monexcanada.com

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