Deepening Core Overseas Market Penetration and Upgrading Service Capabilities - The Company Successfully Completes Delivery of 14 High-end Equipment and Full-chain Service SupportRecently, 14 units of high-end equipment (including loaders, motor graders, rollers, bulldozers and excavators) shipped by the company to the core overseas market have been successfully delivered at the customer's designated port of destination. To ensure delivery quality and service standards, a technical expert from the company's Service Department was dispatched to the overseas site for more than a month, and successfully completed the entire process of equipment assembly, commissioning and systematic training with high quality. The professional capabilities have won high recognition from local key agents, laying a solid foundation for the company to deepen its presence in the core overseas market.
As a core area of the company's global strategic layout, the development and brand cultivation of this market is of crucial significance to the development of global business. The 14 units of equipment delivered this time are all equipped with high-end configurations. To optimize logistics costs, the excavators were shipped in knock-down parts. While this solution effectively reduces transportation expenses, it also places higher requirements on the technical accuracy and professional capabilities of on-site assembly and commissioning.
During the on-site assignment, facing challenges such as cross-cultural communication and unfamiliar working environment, the technical expert led the team to carry out high-intensity work. From the precise control of bolt tightening torque to the fine adjustment of hydraulic pipeline layout, from the millimeter-level measurement of frame component gaps to the comprehensive inspection of the overall machine performance, each process strictly followed the core process standards of the company's production line to ensure that each unit of equipment meets the factory-level quality. For the excavators shipped in knock-down parts, the team strictly replicated the standardized operation specifications of the domestic production line, controlled the assembly details throughout the process, and ensured that the equipment reached the optimal working state immediately after assembly. Multiple technical difficulties in overseas on-site operations were successfully overcome with professional expertise.
After the completion of equipment assembly and commissioning, the technical expert immediately carried out two sessions of systematic professional training. Focusing on key contents such as core product advantages, system working principles, daily maintenance points and fault diagnosis skills, the training adopted a combined mode of "theoretical explanation + practical operation drill" to provide comprehensive technical guidance for the local agent team. At the same time, the on-site commissioning and operation training of the GPS background management system was focused on, which effectively improved the agents' ability to independently carry out service support and provided solid technical support for the subsequent stable operation of the equipment.
The successful completion of this overseas equipment delivery and service support task is an important practice for the company to strengthen its service support capabilities in overseas markets. It not only realizes the high-quality delivery of high-end equipment, but also achieves the transmission of brand value and the output of technical standards, further enhancing the company's brand influence and industry recognition in the core overseas market. In the future, the company will continue to focus on the needs of global customers, continuously improve the layout of overseas service networks, and empower global business expansion with professional technical strength and high-quality services, injecting stronger momentum into the continuous deepening of core overseas markets.
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Company Name: SINOMACH-HI International Equipment Co., Ltd
Email: Send Email
Country: China
Website: https://www.gjmach.com/
