Edgar Filing: CRAWFORD & CO

CRAWFORD-10Q, Q3 2014

United States

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

____________________________________________________________

Form 10-Q



R		QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934



		for the quarterly period ended September 30, 2014



o		TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934



		for the transition period from ____ to ____

Commission file number 1-10356

CRAWFORD & COMPANY

(Exact name of Registrant as specified in its charter)



	Georgia		58-0506554
	(State or other jurisdiction of		(I.R.S. Employer
	incorporation or organization)		Identification No.)

	1001 Summit Boulevard
	Atlanta, Georgia		30319
	(Address of principal executive offices)		(Zip Code)

(404) 300-1000

(Registrant’s telephone number, including area code)

____________________________________________________________

Indicate by check mark whether the Registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.

Yes þ No o

Indicate by check mark whether the Registrant has submitted electronically and posted on its corporate website, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (Section 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the Registrant was required to submit and post such files). Yes þ No o

Indicate by check mark whether the Registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer”, “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act. (Check one):



Large accelerated filer o	Accelerated filer þ	Non-accelerated filer o	Smaller reporting company o
		(Do not check if a smaller reporting company)

Indicate by check mark whether the Registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).

Yes o No þ

The number of shares outstanding of each of the Registrant’s classes of common stock as of October 31, 2014 was as follows:

Class A Common Stock, $1.00 par value: 30,412,960

Class B Common Stock, $1.00 par value: 24,690,172

CRAWFORD & COMPANY

Quarterly Report on Form 10-Q

Quarter Ended September 30, 2014

Table of Contents



		Page
Part I. Financial Information

Item 1.	Financial Statements:	3

	Condensed Consolidated Statements of Income (unaudited) for the three months ended September 30, 2014 and 2013	3

	Condensed Consolidated Statements of Income (unaudited) for the nine months ended September 30, 2014 and 2013	4

	Condensed Consolidated Statements of Comprehensive Income (unaudited) for the three months and nine months ended September 30, 2014 and 2013	5

	Condensed Consolidated Balance Sheets (unaudited) as of September 30, 2014 and December 31, 2013	6

	Condensed Consolidated Statements of Cash Flows (unaudited) for the nine months ended September 30, 2014 and 2013	8

	Condensed Consolidated Statements of Shareholders' Investment (unaudited) as of and for the three months and nine months ended September 30, 2014 and 2013	9

	Notes to Condensed Consolidated Financial Statements (unaudited)	10

	Review Report of Independent Registered Public Accounting Firm	20

Item 2.	Management's Discussion and Analysis of Financial Condition and Results of Operations	21

Item 3.	Quantitative and Qualitative Disclosures about Market Risk	37

Item 4.	Controls and Procedures	38

Part II. Other Information

Item 1A.	Risk Factors	39

Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	39

Item 6.	Exhibits	40

Signatures		41

Index to Exhibits		42

Table of Contents

Part I — Financial Information

Item 1. Financial Statements

CRAWFORD & COMPANY

CONDENSED CONSOLIDATED STATEMENTS OF INCOME

Unaudited



	Three Months Ended September 30,
(In thousands, except per share amounts)	2014			2013
Revenues:

Revenues before reimbursements	$	293,831		$	293,338
Reimbursements	21,079			20,118
Total Revenues	314,910			313,456

Costs and Expenses:

Costs of services provided, before reimbursements	213,442			212,375
Reimbursements	21,079			20,118
Total costs of services	234,521			232,493

Selling, general, and administrative expenses	59,348			56,702

Corporate interest expense, net of interest income of $142 and $232, respectively	1,680			1,519

Total Costs and Expenses	295,549			290,714

Other Income	83			187

Income Before Income Taxes	19,444			22,929

Provision for Income Taxes	9,244			9,221

Net Income	10,200			13,708

Net Income Attributable to Noncontrolling Interests	(8		)	(303		)

Net Income Attributable to Shareholders of Crawford & Company	$	10,192		$	13,405

Earnings Per Share - Basic:
Class A Common Stock	$	0.19		$	0.25
Class B Common Stock	$	0.17		$	0.24

Earnings Per Share - Diluted:
Class A Common Stock	$	0.19		$	0.25
Class B Common Stock	$	0.17		$	0.24

Weighted-Average Shares Used to Compute Basic Earnings Per Share:
Class A Common Stock	30,355			30,033
Class B Common Stock	24,690			24,690

Weighted-Average Shares Used to Compute Diluted Earnings Per Share:
Class A Common Stock	30,988			30,872
Class B Common Stock	24,690			24,690

Cash Dividends Per Share:
Class A Common Stock	$	0.07		$	0.05
Class B Common Stock	$	0.05		$	0.04

(See accompanying notes to condensed consolidated financial statements)

Table of Contents

CRAWFORD & COMPANY

CONDENSED CONSOLIDATED STATEMENTS OF INCOME

Unaudited



	Nine Months Ended September 30,
(In thousands, except per share amounts)	2014			2013
Revenues:

Revenues before reimbursements	$	857,396		$	878,566
Reimbursements	53,925			68,144
Total Revenues	911,321			946,710

Costs and Expenses:

Costs of services provided, before reimbursements	625,584			638,049
Reimbursements	53,925			68,144
Total costs of services	679,509			706,193

Selling, general, and administrative expenses	179,980			174,077

Corporate interest expense, net of interest income of $497 and $585, respectively	4,532			4,762

Total Costs and Expenses	864,021			885,032

Other Income	574			2,800

Income Before Income Taxes	47,874			64,478

Provision for Income Taxes	20,494			24,221

Net Income	27,380			40,257

Net Income Attributable to Noncontrolling Interests	(72		)	(105		)

Net Income Attributable to Shareholders of Crawford & Company	$	27,308		$	40,152

Earnings Per Share - Basic:
Class A Common Stock	$	0.52		$	0.75
Class B Common Stock	$	0.48		$	0.72

Earnings Per Share - Diluted:
Class A Common Stock	$	0.51		$	0.74
Class B Common Stock	$	0.47		$	0.71

Weighted-Average Shares Used to Compute Basic Earnings Per Share:
Class A Common Stock	30,178			29,838
Class B Common Stock	24,690			24,690

Weighted-Average Shares Used to Compute Diluted Earnings Per Share:
Class A Common Stock	30,957			30,690
Class B Common Stock	24,690			24,690

Cash Dividends Per Share:
Class A Common Stock	$	0.17		$	0.13
Class B Common Stock	$	0.13		$	0.10

(See accompanying notes to condensed consolidated financial statements)

Table of Contents

CRAWFORD & COMPANY

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME

Unaudited



	Three Months Ended September 30,
(In thousands)	2014			2013

Net Income	$	10,200		$	13,708

Other Comprehensive Income (Loss):
Net foreign currency translation loss, net of tax of ($3) and $0, respectively	(1,325		)	(8,292		)

Amortization of actuarial losses for retirement plans included in net periodic pension cost, net of tax of $928 and $976, respectively	1,952			2,249

Other Comprehensive Income (Loss)	627			(6,043		)

Comprehensive Income	10,827			7,665

Comprehensive income attributable to noncontrolling interests	(26		)	(60		)

Comprehensive Income Attributable to Shareholders of Crawford & Company	$	10,801		$	7,605



	Nine Months Ended September 30,
(In thousands)	2014			2013

Net Income	$	27,380		$	40,257

Other Comprehensive Income (Loss):
Net foreign currency translation loss net of tax of ($106) and $0, respectively	(1,245		)	(10,684		)

Amortization of actuarial losses for retirement plans included in net periodic pension cost, net of tax of $2,772 and $3,086 respectively	5,452			6,591

Other Comprehensive Income (Loss)	4,207			(4,093		)

Comprehensive Income	31,587			36,164

Comprehensive loss attributable to noncontrolling interests	101			69

Comprehensive Income Attributable to Shareholders of Crawford & Company	$	31,688		$	36,233

(See accompanying notes to condensed consolidated financial statements)

Table of Contents

CRAWFORD & COMPANY

CONDENSED CONSOLIDATED BALANCE SHEETS

Unaudited



				*
(In thousands)	September 30, 2014			December 31, 2013
ASSETS
Current Assets:
Cash and cash equivalents	$	44,742		$	75,953
Accounts receivable, less allowance for doubtful accounts of $9,794 and $10,234, respectively	187,460			160,350
Unbilled revenues, at estimated billable amounts	127,988			105,791
Income taxes receivable	3,729			5,150
Prepaid expenses and other current assets	28,040			22,437
Total Current Assets	391,959			369,681
Property and Equipment:
Property and equipment	154,482			155,326
Less accumulated depreciation	(112,576		)	(109,643		)
Net Property and Equipment	41,906			45,683
Other Assets:
Goodwill	134,122			132,777
Intangible assets arising from business acquisitions, net	77,313			82,103
Capitalized software costs, net	73,974			72,761
Deferred income tax assets	60,887			61,375
Other noncurrent assets	28,167			25,678
Total Other Assets	374,463			374,694
TOTAL ASSETS	$	808,328		$	790,058

* Derived from the audited Consolidated Balance Sheet

(See accompanying notes to condensed consolidated financial statements)

Table of Contents

CRAWFORD & COMPANY

CONDENSED CONSOLIDATED BALANCE SHEETS — CONTINUED

Unaudited



				*
(In thousands, except par value amounts)	September 30, 2014			December 31, 2013
LIABILITIES AND SHAREHOLDERS’ INVESTMENT
Current Liabilities:
Short-term borrowings	$	46,370		$	35,000
Accounts payable	47,659			50,941
Accrued compensation and related costs	68,331			98,656
Self-insured risks	13,753			13,100
Income taxes payable	11,006			3,476
Deferred income taxes	14,338			15,063
Deferred rent	14,438			16,062
Other accrued liabilities	33,104			34,270
Deferred revenues	51,199			49,950
Current installments of long-term debt and capital leases	808			875
Total Current Liabilities	301,006			317,393
Noncurrent Liabilities:
Long-term debt and capital leases, less current installments	141,198			101,770
Deferred revenues	27,544			26,893
Self-insured risks	10,872			12,530
Accrued pension liabilities	76,740			102,960
Other noncurrent liabilities	22,208			20,979
Total Noncurrent Liabilities	278,562			265,132
Shareholders’ Investment:
Class A common stock, $1.00 par value; 50,000 shares authorized; 30,409 and 29,875 shares issued and outstanding at September 30, 2014 and December 31, 2013, respectively	30,409			29,875
Class B common stock, $1.00 par value; 50,000 shares authorized; 24,690 shares issued and outstanding	24,690			24,690
Additional paid-in capital	40,524			39,285
Retained earnings	301,345			285,165
Accumulated other comprehensive loss	(174,830		)	(179,210		)
Shareholders' Investment Attributable to Shareholders of Crawford & Company	222,138			199,805
Noncontrolling interests	6,622			7,728
Total Shareholders’ Investment	228,760			207,533
TOTAL LIABILITIES AND SHAREHOLDERS’ INVESTMENT	$	808,328		$	790,058

* Derived from the audited Consolidated Balance Sheet

(See accompanying notes to condensed consolidated financial statements)

Table of Contents

CRAWFORD & COMPANY

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

Unaudited



	Nine Months Ended September 30,
(In thousands)	2014			2013
Cash Flows From Operating Activities:
Net income	$	27,380		$	40,257
Reconciliation of net income to net cash used in operating activities:
Depreciation and amortization	28,102			24,977
Stock-based compensation	1,931			2,464
Changes in operating assets and liabilities, net of effects of acquisitions and dispositions:
Accounts receivable, net	(28,566		)	(40,189		)
Unbilled revenues, net	(23,083		)	(1,238		)
Accrued or prepaid income taxes	9,777			10,091
Accounts payable and accrued liabilities	(36,470		)	(31,735		)
Deferred revenues	1,831			(358		)
Accrued retirement costs	(20,334		)	(17,057		)
Prepaid expenses and other operating activities	(4,816		)	3,296
Net cash used in operating activities	(44,248		)	(9,492		)

Cash Flows From Investing Activities:
Acquisitions of property and equipment	(9,207		)	(8,300		)
Proceeds from disposals of property and equipment	1,289			—
Capitalization of computer software costs	(12,204		)	(11,790		)
Cash surrendered in sale of business	(1,554		)	—
Payments for business acquisitions, net of cash acquired	(3,324		)	(2,515		)
Net cash used in investing activities	(25,000		)	(22,605		)

Cash Flows From Financing Activities:
Cash dividends paid	(8,353		)	(6,358		)
Payments related to shares received for withholding taxes under stock-based compensation plans	(1,361		)	(880		)
Proceeds from shares purchased under employee stock-based compensation plans	1,268			1,712
Repurchases of common stock	(3,157		)	(1,913		)
Increases in short-term and revolving credit facility borrowings	118,777			79,160
Payments on short-term and revolving credit facility borrowings	(67,295		)	(57,200		)
Payments on capital lease obligations	(661		)	(607		)
Other financing activities	(410		)	(227		)
Net cash provided by financing activities	38,808			13,687

Effects of exchange rate changes on cash and cash equivalents	(771		)	(1,606		)
Decrease in cash and cash equivalents	(31,211		)	(20,016		)
Cash and cash equivalents at beginning of year	75,953			71,157
Cash and cash equivalents at end of period	$	44,742		$	51,141

(See accompanying notes to condensed consolidated financial statements)

Table of Contents

CRAWFORD & COMPANY

CONDENSED CONSOLIDATED STATEMENTS OF SHAREHOLDERS’ INVESTMENT

Unaudited

(In thousands)



	Common Stock										Accumulated			Shareholders' Investment Attributable to
2014	Class A Non-Voting		Class B Voting		Additional Paid-In Capital			Retained Earnings			Other Comprehensive Loss			Shareholders of Crawford & Company			Noncontrolling Interests			Total Shareholders' Investment
Balance at January 1, 2014	$	29,875	$	24,690	$	39,285		$	285,165		$	(179,210	)	$	199,805		$	7,728		$	207,533
Net income (loss)	—		—		—			6,652			—			6,652			(66		)	6,586
Other comprehensive loss	—		—		—			—			(2,513		)	(2,513		)	(359		)	(2,872		)
Cash dividends paid	—		—		—			(2,489		)	—			(2,489		)	—			(2,489		)
Stock-based compensation	—		—		(449		)	—			—			(449		)	—			(449		)
Common stock activity, net	187		—		(1,471		)	(1,218		)	—			(2,502		)	—			(2,502		)
Decrease in value of noncontrolling interest due to sale of controlling interest	—		—		—			—			—			—			(638		)	(638		)
Dividends paid to noncontrolling interests	—		—		—			—			—			—			(142		)	(142		)
Balance at March 31, 2014	30,062		24,690		37,365			288,110			(181,723		)	198,504			6,523			205,027
Net income	—		—		—			10,464			—			10,464			130			10,594
Other comprehensive income	—		—		—			—			6,284			6,284			168			6,452
Cash dividends paid	—		—		—			(2,502		)	—			(2,502		)	—			(2,502		)
Stock-based compensation	—		—		1,192			—			—			1,192			—			1,192
Common stock activity, net	153		—		163			(1,235		)	—			(919		)	—			(919		)
Balance at June 30, 2014	30,215		24,690		38,720			294,837			(175,439		)	213,023			6,821			219,844
Net income	—		—		—			10,192			—			10,192			8			10,200
Other comprehensive income	—		—		—			—			609			609			18			627
Cash dividends paid	—		—		—			(3,362		)	—			(3,362		)	—			(3,362		)
Stock-based compensation	—		—		1,188			—			—			1,188			—			1,188
Common stock activity, net	194		—		616			(322		)	—			488			—			488
Dividends paid to noncontrolling interests	—		—		—			—			—			—			(225		)	(225		)
Balance at September 30, 2014	$	30,409	$	24,690	$	40,524		$	301,345		$	(174,830	)	$	222,138		$	6,622		$	228,760



	Common Stock										Accumulated			Shareholders' Investment Attributable to
2013	Class A Non-Voting		Class B Voting		Additional Paid-In Capital			Retained Earnings			Other Comprehensive Loss			Shareholders of Crawford & Company			Noncontrolling Interests			Total Shareholders' Investment
Balance at January 1, 2013	$	29,335	$	24,690	$	35,550		$	246,105		$	(199,481	)	$	136,199		$	5,600		$	141,799
Net income (loss)	—		—		—			9,739			—			9,739			(58		)	9,681
Other comprehensive income (loss)	—		—		—			—			1,233			1,233			(42		)	1,191
Cash dividends paid	—		—		—			(1,925		)	—			(1,925		)	—			(1,925		)
Stock-based compensation	—		—		588			—			—			588			—			588
Common stock activity, net	278		—		(1,132		)	(118		)	—			(972		)	—			(972		)
Balance at March 31, 2013	29,613		24,690		35,006			253,801			(198,248		)	144,862			5,500			150,362
Net income (loss)	—		—		—			17,008			—			17,008			(140		)	16,868
Other comprehensive income	—		—		—			—			648			648			111			759
Cash dividends paid	—		—		—			(1,943		)	—			(1,943		)	—			(1,943		)
Stock-based compensation	—		—		1,244			—			—			1,244			—			1,244
Increase in value of noncontrolling interest due to the acquisition of a controlling interest	—		—		—			—			—			—			2,188			2,188
Common stock activity, net	370		—		589			(517		)	—			442			—			442
Balance at June 30, 2013	29,983		24,690		36,839			268,349			(197,600		)	162,261			7,659			169,920
Net income	—		—		—			13,405			—			13,405			303			13,708
Other comprehensive loss	—		—		—			—			(5,800		)	(5,800		)	(243		)	(6,043		)
Cash dividends paid	—		—		—			(2,490		)	—			(2,490		)	—			(2,490		)
Stock-based compensation	—		—		632			—			—			632			—			632
Common stock activity, net	16		—		387			(954		)	—			(551		)	—			(551		)
Dividends paid to noncontrolling interests	—		—		—			—			—			—			(216		)	(216		)
Balance at September 30, 2013	$	29,999	$	24,690	$	37,858		$	278,310		$	(203,400	)	$	167,457		$	7,503		$	174,960

(See accompanying notes to condensed consolidated financial statements)

Table of Contents

CRAWFORD & COMPANY

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Unaudited

Based in Atlanta, Georgia, Crawford & Company ("Crawford" or "the Company”) is the world's largest (based on annual revenues) independent provider of claims management solutions to the risk management and insurance industry, as well as to self-insured entities, with an expansive global network serving clients in more than 70 countries. The Crawford Solution^SM offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers' compensation claims and medical management, and legal settlement administration.

Shares of the Company's two classes of common stock are traded on the New York Stock Exchange under the symbols CRDA and CRDB, respectively. The Company's two classes of stock are substantially identical, except with respect to voting rights and the Company's ability to pay greater cash dividends on the non-voting Class A Common Stock than on the voting Class B Common Stock, subject to certain limitations. In addition, with respect to mergers or similar transactions, holders of Class A Common Stock must receive the same type and amount of consideration as holders of Class B Common Stock, unless different consideration is approved by the holders of 75% of the Class A Common Stock, voting as a class. The Company's website is www.crawfordandcompany.com. The information contained on, or hyperlinked from, the Company's website is not a part of, and is not incorporated by reference into, this report.

1. Basis of Presentation

The accompanying unaudited condensed consolidated financial statements of the Company have been prepared in accordance with U.S. generally accepted accounting principles (“GAAP”) for interim financial information and with the instructions to Form 10-Q and Article 10 of Regulation S-X promulgated by the United States Securities and Exchange Commission (the “SEC”). Accordingly, these unaudited condensed consolidated financial statements do not include all of the information and footnotes required by GAAP for complete financial statements. Operating results for the three months and nine months ended, and our financial position as of, September 30, 2014 are not necessarily indicative of the results or financial position that may be expected for the year ending December 31, 2014 or for other future periods. The financial results of the Company's international subsidiaries, other than those in Canada, the Caribbean, and certain subsidiaries in the Philippines, are included in the accompanying unaudited condensed consolidated financial statements on a two-month delayed basis (fiscal year-end of October 31) as permitted by GAAP in order to provide sufficient time for accumulation of their results.

The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the financial statements, and the reported amounts of revenues and expenses during the reporting period. In the opinion of management, all adjustments (consisting only of normal recurring accruals and adjustments) considered necessary for a fair presentation have been included. There have been no material changes to our significant accounting policies and estimates from those disclosed in our Annual Report on Form 10-K for the year ended December 31, 2013.

Certain prior period amounts have been reclassified to conform to the current presentation. These reclassifications had no effect on our reported consolidated results. Significant intercompany transactions have been eliminated in consolidation.

The Condensed Consolidated Balance Sheet information presented herein as of December 31, 2013 has been derived from the audited consolidated financial statements as of that date, but does not include all of the information and footnotes required by GAAP for complete financial statements. For further information, refer to the consolidated financial statements and footnotes thereto included in the Company's Annual Report on Form 10-K for the year ended December 31, 2013.

The Company consolidates the liabilities of its deferred compensation plan and the related assets, which are held in a rabbi trust and considered a variable interest entity ("VIE") of the Company. The rabbi trust was created to fund the liabilities of the Company's deferred compensation plan. The Company is considered the primary beneficiary of the rabbi trust because the Company directs the activities of the trust and can use the assets of the trust to satisfy the liabilities of the Company's deferred compensation plan. At September 30, 2014 and December 31, 2013, the liabilities of the deferred compensation plan were $10,842,000 and $10,322,000, respectively, which represented obligations of the Company rather than of the rabbi trust, and the values of the assets held in the related rabbi trust were $15,420,000 and $15,140,000, respectively. These liabilities and assets are included in "Other noncurrent liabilities" and "Other noncurrent assets," respectively, on the Company's unaudited Condensed Consolidated Balance Sheets.

Table of Contents

CRAWFORD & COMPANY

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Unaudited

The Company owns 51% of the capital stock of Lloyd Warwick International Limited (“LWI”). The Company has agreed to provide financial support to LWI of up to approximately $10,000,000. Crawford provides more than half of the financial support for LWI, and LWI lacks sufficient equity at risk to permit LWI to carry on its activities without this additional financial support. Crawford is the primary beneficiary of LWI because of its controlling ownership interest and because Crawford has the obligation to absorb LWI's losses through the additional financial support that Crawford is obligated to provide, if necessary. As a result, LWI is considered a VIE of the Company. Creditors of LWI have no recourse to Crawford's assets. Total assets and liabilities of LWI as of September 30, 2014 were $4,900,000 and $7,162,000, respectively. Included in LWI's total liabilities is a loan from Crawford of $6,067,000.

2. Acquisitions and Dispositions

The Company sold its 74.9% ownership interest in Crawford South Africa in February 2014 to the noncontrolling interest holder at net book value. Net assets sold amounted to $2,542,000, including cash of $1,554,000. The sale was financed with a loan receivable due in two years. The Company had previously recognized a loss on the disposal of this entity of $474,000 in the fourth quarter of 2013. The results of Crawford South Africa were not material to the Company. The Company has an obligation to refer any work it receives within South Africa to the buyer and is entitled to a royalty equal to 2% of the buyer's future revenues in exchange for the continued use of the Crawford name, until either party gives 12 months notice to terminate the ongoing relationship. The buyer is not a related party of the Company.

On July 15, 2014, the Company acquired 100% of the capital stock of Buckley Scott Holdings Limited ("Buckley Scott"), a U.K.-based international construction and engineering adjusting firm, for $3,812,000. Net assets purchased totaled $1,437,000, including $488,000 cash acquired. A deferred tax liability of $338,000 was recognized on the acquired intangible assets. The agreement contains an earnout provision based on Buckley Scott achieving certain operating earnings measures during the two-year period following the completion of the acquisition, with an estimated fair value of $1,131,000. The opening balance sheet included in the Condensed Consolidated Balance Sheets is preliminary, as additional information on unbilled accounts receivable and accrued liabilities is expected to be finalized in the fourth quarter. In addition, the Company is in the process of obtaining final third-party valuations of certain intangible assets; thus, the provisional measurements of intangible assets, goodwill and deferred income tax assets are subject to change. The difference between the purchase price and the preliminary allocation to the net assets acquired represents customer relationship intangibles of $1,520,000, with a 15-year useful life, trade name intangibles of $169,000 with a 2-year useful life, and $2,155,000 of goodwill with an indefinite life, representing the estimated value of the assembled workforce and expected synergies with existing business. The acquisition should enable the Company to significantly expand its construction and engineering business in the U.K., the London Market, and internationally. The results for Buckley Scott have been included in the EMEA/AP segment since the acquisition date.

3. Pending Adoption of Recently Issued Accounting Standards

Disclosure of Uncertainties About an Entity's Ability to Continue as a Going Concern

In August 2014, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Codification ("ASU") 2014-15, "Disclosure of Uncertainties About an Entity's Ability to Continue as a Going Concern." Under ASU 2014-15, management of public companies will be required to assess an entity's ability to continue as a going concern, and to provide related footnote disclosures in certain circumstances. The standard is effective for the Company on January 1, 2017. Early adoption is permitted for annual or interim reporting periods for which the financial statements have not previously been issued. The Company does not expect this ASU will have an impact on its financial statements or disclosures upon adoption.

Revenue from Contracts with Customers

In May 2014, the FASB issued ASU 2014-09, "Revenue from Contracts with Customers." Under ASU 2014-09, companies will be required to recognize revenue to depict the transfer of goods or services to customers in amounts that reflect the consideration (that is, payment) to which the company expects to be entitled in exchange for those goods or services. The new standard also will result in enhanced disclosures about revenue, provide guidance for transactions that were not previously addressed comprehensively (for example, service revenue and contract modifications) and modify guidance for multiple-element arrangements. The revenue standard will be introduced into the FASB’s Accounting Standards Codification as Topic 606 and will replace the previous guidance on revenue recognition in Topic 605. ASU 2014-09 is effective for the Company on January 1, 2017, with transition to the new standard following either a full retrospective approach or a modified retrospective approach (i.e., an approach that would allow the standard to be applied beginning with the current period, with no restatement of the comparative periods, but additional disclosures will be required). Early application is not permitted. The Company is currently evaluating the effect this standard may have on its results of operations, financial condition and cash flows.

Table of Contents

CRAWFORD & COMPANY

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Unaudited

4. Derivative Instruments

In February 2011, the Company entered into a U.S. dollar and Canadian dollar ("CAD") cross currency basis swap with an initial notional amount of CAD34,749,000 as an economic hedge to an intercompany note payable to the U.S. parent by a Canadian subsidiary. The cross currency basis swap requires the Canadian subsidiary to deliver quarterly payments of CAD589,000 to the counterparty and entitles the U.S. parent to receive quarterly payments of U.S. $593,000. The Canadian subsidiary also makes interest payments to the counterparty based on 3-month Canada Bankers Acceptances plus a spread, and the U.S. parent receives payments based on U.S. 3-month LIBOR. The cross currency basis swap expires on September 30, 2025. The Company has elected to not designate this swap as a hedge of the intercompany note from the Canadian subsidiary. Accordingly, changes in the fair value of this swap, as well as changes in the value of the intercompany note, are recorded as gains or losses in "Selling, general, and administrative expenses" in the Company’s unaudited Condensed Consolidated Statements of Income over the term of the swap and are expected to substantially offset one another. The changes in the fair value of the cross currency basis swap will not exactly offset changes in the value of the intercompany note, as the fair value of this swap is determined based on forward rates while the value of the intercompany note is determined based on end of period spot rates. The net gains and losses for the three months and nine months ended September 30, 2014 and 2013 were not significant. The Company believes there have been no material changes in the creditworthiness of the counterparty to this cross currency basis swap agreement and believes the risk of nonperformance by such party is minimal.

The Company’s swap agreement contains a provision providing that if the Company is in default under its Credit Facility, the Company may also be deemed to be in default under its swap agreement. If there were such a default, the Company could be required to contemporaneously settle some or all of the obligation under the swap agreement at values determined at the time of default. At September 30, 2014, no such default existed, and the Company had no assets posted as collateral under its swap agreement.

5. Income Taxes

The Company’s consolidated effective income tax rate may change periodically due to changes in enacted tax rates, fluctuations in the mix of income earned from the Company’s various domestic and international operations, which are subject to income taxes at different rates, the Company’s ability to utilize net operating loss and tax credit carryforwards, and amounts related to uncertain income tax positions. At September 30, 2014, the Company estimates that its effective annual income tax rate for 2014 will be approximately 41% before considering any discrete items.

6. Defined Benefit Pension Plans

Net periodic benefit cost related to all of the Company’s defined benefit pension plans recognized in the Company's unaudited Condensed Consolidated Statements of Income for the three months and nine months ended September 30, 2014 and 2013 included the following components:



	Three months ended						Nine months ended
(in thousands)	September 30, 2014			September 30, 2013			September 30, 2014			September 30, 2013
Service cost	$	694		$	703		$	2,098		$	2,073
Interest cost	8,937			8,237			26,851			24,555
Expected return on assets	(11,498		)	(10,659		)	(34,560		)	(31,685		)
Amortization of actuarial loss	3,123			3,210			8,967			9,760
Net periodic benefit cost	$	1,256		$	1,491		$	3,356		$	4,703

For the nine-month period ended September 30, 2014, the Company made contributions of $14,850,000 and $5,204,000, respectively, to its underfunded U.S. and U.K. defined benefit pension plans, compared with contributions of $15,350,000 and $4,759,000, respectively, in the comparable period in 2013. The Company is not required to make any additional contributions to its U.S. defined benefit pension plan or to the U.K. plans for the remainder of 2014; however, the Company expects to make additional contributions of approximately $1,700,000 to its U.K. plans during the remainder of 2014.

Table of Contents

CRAWFORD & COMPANY

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Unaudited

7. Net Income Attributable to Shareholders of Crawford & Company per Common Share

The Company computes earnings per share of its non-voting Class A Common Stock ("CRDA") and voting Class B Common Stock ("CRDB") using the two-class method, which allocates the undistributed earnings in each period to each class on a proportionate basis. The Company's Board of Directors has the right, but not the obligation, to declare higher dividends on the CRDA shares than on the CRDB shares, subject to certain limitations. In periods when the dividend is the same for CRDA and CRDB or when no dividends are declared or paid to either class, the two-class method generally will yield the same earnings per share for CRDA and CRDB. During the first three quarters of 2014 and 2013 the Board of Directors declared a higher dividend on CRDA than on CRDB.

The computations of basic net income attributable to shareholders of Crawford & Company per common share were as follows:



	Three months ended								Nine months ended
	September 30, 2014				September 30, 2013				September 30, 2014				September 30, 2013
(in thousands, except earnings per share amounts)	CRDA		CRDB		CRDA		CRDB		CRDA		CRDB		CRDA		CRDB
Earnings per share - basic:
Numerator:
Allocation of undistributed earnings	$	3,766	$	3,064	$	5,990	$	4,925	$	10,425	$	8,530	$	18,492	$	15,302
Dividends paid	2,128		1,234		1,502		988		5,144		3,209		3,889		2,469
Net income available to common shareholders, basic	$	5,894	$	4,298	$	7,492	$	5,913	$	15,569	$	11,739	$	22,381	$	17,771

Denominator:
Weighted-average common shares outstanding, basic	30,355		24,690		30,033		24,690		30,178		24,690		29,838		24,690
Earnings per share - basic	$	0.19	$	0.17	$	0.25	$	0.24	$	0.52	$	0.48	$	0.75	$	0.72

The computations of diluted net income attributable to shareholders of Crawford & Company per common share were as follows:



	Three months ended								Nine months ended
	September 30, 2014				September 30, 2013				September 30, 2014				September 30, 2013
(in thousands, except earnings per share amounts)	CRDA		CRDB		CRDA		CRDB		CRDA		CRDB		CRDA		CRDB
Earnings per share - diluted:
Numerator:
Allocation of undistributed earnings	$	3,801	$	3,029	$	6,065	$	4,850	$	10,545	$	8,410	$	18,728	$	15,066
Dividends paid	2,128		1,234		1,502		988		5,144		3,209		3,889		2,469
Net income available to common shareholders, diluted	$	5,929	$	4,263	$	7,567	$	5,838	$	15,689	$	11,619	$	22,617	$	17,535

Denominator:
Weighted-average common shares outstanding, basic	30,355		24,690		30,033		24,690		30,178		24,690		29,838		24,690
Weighted-average effect of dilutive securities	633		—		839		—		779		—		852		—
	30,988		24,690		30,872		24,690		30,957		24,690		30,690		24,690
Earnings per share - diluted	$	0.19	$	0.17	$	0.25	$	0.24	$	0.51	$	0.47	$	0.74	$	0.71

Table of Contents

CRAWFORD & COMPANY

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Unaudited

Listed below are the shares excluded from the denominator in the above computation of diluted earnings per share for CRDA because their inclusion would have been antidilutive:



	Three months ended		Nine months ended
(in thousands)	September 30, 2014	September 30, 2013	September 30, 2014	September 30, 2013
Shares underlying stock options excluded due to the options' respective exercise prices being greater than the average stock price during the period	—	1,244	—	1,175
Performance stock grants excluded because performance conditions had not been met ⁽¹⁾	2,267	2,084	2,267	2,084

________________________________________________


⁽¹⁾	Compensation cost is recognized for these performance stock grants based on expected achievement rates; however, no consideration is given to these performance stock grants when calculating earnings per share until the performance measurements have actually been achieved. As of September 30, 2014, the Company does not expect these performance measurements to be achieved by December 31, 2014.

The following table details shares issued during the three months and nine months ended September 30, 2014 and September 30, 2013. These shares are included from their dates of issuance in the weighted-average common shares used to compute basic earnings per share for CRDA in the table above. There were no shares of CRDB issued during any of these periods.



	Three months ended		Nine months ended
(in thousands)	September 30, 2014	September 30, 2013	September 30, 2014	September 30, 2013
CRDA issued under non-employee director stock plan	2	6	62	64
CRDA issued under the Employee Stock Purchase Plan	155	147	155	147
CRDA issued under the U.K. ShareSave Scheme	3	5	264	490
CRDA issued under the International Employee Stock Purchase Plan	12	11	12	11
CRDA issued under Executive Stock Bonus Plan	66	20	317	265
CRDA issued upon stock option plan exercises	—	—	106	12

In May 2012, the Board of Directors authorized a share repurchase program (the "2012 Repurchase Authorization") under which the Company was authorized to repurchase up to 2,000,000 shares of its common stock (either CRDA or CRDB or both) through May 2015. Effective August 16, 2014, the 2012 Repurchase Authorization was replaced with a new authorization pursuant to which the Company has been authorized to repurchase up to 2,000,000 shares of CRDA or CRDB (or both) through July 2017 (the "2014 Repurchase Authorization"). Under the 2014 Repurchase Authorization, repurchases may be made in open market or privately negotiated transactions at such times and for such prices as management deems appropriate, subject to applicable contractual and regulatory restrictions.

During the three months and nine months ended September 30, 2014, the Company repurchased 44,254 and 382,192 shares of CRDA, respectively, at an average cost of $8.27 and $8.26 per share, respectively. During the three months and nine months ended September 30, 2013, the Company repurchased 172,752 and 325,372 shares of CRDA, respectively, at an average cost of $6.53 and $5.88 per share, respectively. The Company did not repurchase any shares of CRDB during any of these periods.

Table of Contents

CRAWFORD & COMPANY

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Unaudited

8. Accumulated Other Comprehensive Loss

Comprehensive income (loss) for the Company consists of the total of net income, foreign currency translation adjustments, and accrued pension and retiree medical liability adjustments. The changes in components of "Accumulated other comprehensive loss" ("AOCL"), net of taxes and noncontrolling interests, included in the Company’s unaudited condensed consolidated financial statements were as follows:



	Three months ended September 30, 2014									Nine months ended September 30, 2014
(in thousands)	Foreign currency translation adjustments			Retirement liabilities ⁽¹⁾			AOCL attributable to shareholders of Crawford & Company			Foreign currency translation adjustments			Retirement liabilities ⁽¹⁾			AOCL attributable to shareholders of Crawford & Company
Beginning balance	$	3,815		$	(179,254	)	$	(175,439	)	$	3,544		$	(182,754	)	$	(179,210	)
Other comprehensive loss before reclassifications	(1,343		)	—			(1,343		)	(1,072		)	—			(1,072		)
Amounts reclassified from accumulated other comprehensive income	—			1,952			1,952			—			5,452			5,452
Net current period other comprehensive (loss) income	(1,343		)	1,952			609			(1,072		)	5,452			4,380
Ending balance	$	2,472		$	(177,302	)	$	(174,830	)	$	2,472		$	(177,302	)	$	(174,830	)



	Three months ended September 30, 2013									Nine months ended September 30, 2013
(in thousands)	Foreign currency translation adjustments			Retirement liabilities ⁽¹⁾			AOCL attributable to shareholders of Crawford & Company			Foreign currency translation adjustments			Retirement liabilities ⁽¹⁾			AOCL attributable to shareholders of Crawford & Company
Beginning balance	$	5,317		$	(202,917	)	$	(197,600	)	$	7,778		$	(207,259	)	$	(199,481	)
Other comprehensive loss before reclassifications	(8,049		)	—			(8,049		)	(10,510		)	—			(10,510		)
Amounts reclassified from accumulated other comprehensive income	—			2,249			2,249			—			6,591			6,591
Net current period other comprehensive (loss) income	(8,049		)	2,249			(5,800		)	(10,510		)	6,591			(3,919		)
Ending balance	$	(2,732	)	$	(200,668	)	$	(203,400	)	$	(2,732	)	$	(200,668	)	$	(203,400	)

________________________________________________


⁽¹⁾	Retirement liabilities reclassified to net income are related to the amortization of actuarial losses and are included in "Selling, general, and administrative expenses" in the Company's unaudited Condensed Consolidated Statements of Income. See Note 6, "Defined Benefit Pension Plans" for additional details.

The other comprehensive income (loss) amounts attributable to noncontrolling interests shown in the Company's unaudited Condensed Consolidated Statements of Shareholders' Investment are foreign currency translation adjustments.

Table of Contents

CRAWFORD & COMPANY

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Unaudited

9. Fair Value Measurements

The following table presents the Company’s assets and liabilities that are measured at fair value on a recurring basis and are categorized using the fair value hierarchy:



			Fair Value Measurements at September 30, 2014
					Significant Other		Significant
			Quoted Prices in		Observable		Unobservable
			Active Markets		Inputs		Inputs
(in thousands)	Total		(Level 1)		(Level 2)		(Level 3)
Assets:
Money market funds ⁽¹⁾	$	30	$	30	$	—	$	—
Derivative not designated as hedging instrument:
Cross currency basis swap ⁽²⁾	2,375		—		2,375		—

Liabilities:
Contingent earnout liability ⁽³⁾	1,131						1,131

________________________________________________


⁽¹⁾	The fair values of the money market funds were based on recently quoted market prices and reported transactions in an active marketplace. Money market funds are included in the Company’s unaudited Condensed Consolidated Balance Sheets as "Cash and cash equivalents."

⁽²⁾

The fair value of the cross currency basis swap was derived from a discounted cash flow analysis based on the terms of the swap and the forward curves for foreign currency rates and interest rates adjusted for the counterparty’s credit risk. The fair value of the cross currency basis swap is included in "Other noncurrent assets" on the Company’s unaudited Condensed Consolidated Balance Sheets, based upon the term of the cross currency basis swap.

⁽³⁾

The fair value of the contingent earnout liability for the Buckley Scott acquisition was estimated using an internally-prepared probability-weighted discounted cash flow analysis. The fair value analysis relied upon both Level 2 data (publicly observable data such as market interest rates and capital structures of peer companies) and Level 3 data (internal data such as the Company's operating projections). As such, these are Level 3 fair value measurements. The valuation is sensitive to Level 3 data, with the maximum possible earnout of $2,216,000. As such, the fair value is not expected to vary materially from the balance recorded. The fair value of the contingent earnout liability is included in "Other noncurrent liabilities" on the Company’s unaudited Condensed Consolidated Balance Sheets, based upon the term of the contingent earnout agreement.

Fair Value Disclosures

There were no transfers of assets between fair value levels during the three months or nine months ended September 30, 2014. The categorization of assets and liabilities within the fair value hierarchy and the measurement techniques are reviewed quarterly. Any transfers between levels are deemed to have occurred at the end of the quarter.

The fair values of accounts receivable, unbilled revenues, accounts payable and short-term borrowings approximate their respective carrying values due to the short-term maturities of the instruments. The interest rate on the Company's variable rate long-term debt resets at least every 90 days; therefore, the carrying value approximates fair value. These assets and liabilities are measured within Level 2 of the hierarchy.

Nonrecurring Fair Value Measurements

During the nine months ended September 30, 2014, the Company reduced the fair value of a contingent consideration liability for a previous acquisition from $2,000,000 to zero. In addition, the Company impaired and expensed $1,271,000 of intangible assets from the same acquisition. Both amounts are included as a component of the Legal Settlement Administration segment operating earnings. In the unaudited Condensed Consolidated Statements of Income, the amounts are included as a component of "Selling, general, and administrative expenses." Management concluded that expectations about future results indicated the contingent consideration will not be paid and, accordingly, the value of the intangible assets was impaired.

Table of Contents

CRAWFORD & COMPANY

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Unaudited

The fair values of both items were estimated using an internally-prepared probability-weighted discounted cash flow analysis. The fair value analysis relied upon both Level 2 data (publicly observable data such as market interest rates and capital structures of peer companies) and Level 3 data (internal data such as the Company's operating projections). As such, these were Level 3 fair value measurements.

10. Segment Information

Financial information for the three months and nine months ended September 30, 2014 and 2013 related to the Company’s reportable segments, including a reconciliation from segment operating earnings to income before income taxes, the most directly comparable GAAP financial measure, is presented below.



	Three months ended						Nine months ended
(in thousands)	September 30, 2014			September 30, 2013			September 30, 2014			September 30, 2013
Revenues:
Americas	$	92,181		$	95,879		$	273,673		$	262,757
Europe, Middle East, Africa and Asia-Pacific ("EMEA/AP")	86,173			84,007			253,755			259,189
Broadspire	68,242			63,323			199,706			186,888
Legal Settlement Administration	47,235			50,129			130,262			169,732
Total segment revenues before reimbursements	293,831			293,338			857,396			878,566
Reimbursements	21,079			20,118			53,925			68,144
Total revenues	$	314,910		$	313,456		$	911,321		$	946,710

Segment Operating Earnings:
Americas	$	7,036		$	9,718		$	22,112		$	17,355
EMEA/AP	4,225			4,272			10,435			19,486
Broadspire	4,422			1,884			9,140			4,475
Legal Settlement Administration	7,668			10,171			18,335			38,714
Total segment operating earnings	23,351			26,045			60,022			80,030

Deduct:
Unallocated corporate and shared costs and credits, net	(500		)	275			(2,190		)	(5,355		)
Net corporate interest expense	(1,680		)	(1,519		)	(4,532		)	(4,762		)
Stock option expense	(184		)	(279		)	(680		)	(652		)
Amortization of customer-relationship intangible assets	(1,543		)	(1,593		)	(4,746		)	(4,783		)
Income before income taxes	$	19,444		$	22,929		$	47,874		$	64,478

Intersegment transactions are not material for any period presented.

Operating earnings is the primary financial performance measure used by the Company’s senior management and chief operating decision maker ("CODM") to evaluate the financial performance of the Company’s four operating segments and make resource allocation decisions. The Company believes this measure is useful to others in that it allows them to evaluate segment operating performance using the same criteria used by the Company’s senior management and CODM. Operating earnings will differ from net income computed in accordance with GAAP since operating earnings represent segment earnings before certain unallocated corporate and shared costs and credits, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, income taxes, and net income or loss attributable to noncontrolling interests.

Segment operating earnings includes allocations of certain corporate and shared costs. If the Company changes its allocation methods or changes the types of costs that are allocated to its four operating segments, prior period amounts presented in the current period financial statements are adjusted to conform to the current allocation process.

Table of Contents

CRAWFORD & COMPANY

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Unaudited

Revenues by major service line in the U.S. and by area for other regions in the Americas segment and by major service line for the Broadspire segment are shown in the following table. It is not practicable to provide revenues by service line for the EMEA/AP segment. The Company considers all Legal Settlement Administration revenues to be derived from one service line.



	Three months ended				Nine months ended
(in thousands)	September 30, 2014		September 30, 2013		September 30, 2014		September 30, 2013
Americas
U.S. Claims Field Operations	$	23,843	$	27,253	$	75,798	$	79,055
U.S. Technical Services	6,044		6,827		19,069		21,365
U.S. Catastrophe Services	12,301		13,932		30,098		31,031
Subtotal U.S. Claims Services	42,188		48,012		124,965		131,451
U.S. Contractor Connection	12,637		9,137		39,767		26,696
Subtotal U.S. Property & Casualty	54,825		57,149		164,732		158,147
Canada--all service lines	33,575		34,480		98,083		92,815
Latin America/Caribbean--all service lines	3,781		4,250		10,858		11,795
Total Revenues before Reimbursements--Americas	$	92,181	$	95,879	$	273,673	$	262,757

Broadspire
Workers' Compensation and Liability Claims Management	$	28,109	$	26,922	$	84,113	$	79,595
Medical Management	36,257		32,588		104,103		95,581
Risk Management Information Services	3,876		3,813		11,490		11,712
Total Revenues before Reimbursements--Broadspire	$	68,242	$	63,323	$	199,706	$	186,888

11. Commitments and Contingencies

As part of the Company’s credit facility, the Company maintains a letter of credit facility to satisfy certain of its own contractual requirements. At September 30, 2014, the aggregate committed amount of letters of credit outstanding under the credit facility was $17,511,000.

In the normal course of its business, the Company is sometimes named as a defendant or responsible party in suits or other actions by insureds or claimants contesting decisions made by the Company or its clients with respect to the settlement of claims. Additionally, certain clients of the Company have in the past brought, and may in the future bring, actions for indemnification on the basis of alleged negligence by the Company, its agents, or its employees in rendering services to clients. The majority of these claims are of the type covered by insurance maintained by the Company. However, the Company is responsible for the deductibles and self-insured retentions under various insurance coverages. In the opinion of Company management, adequate provisions have been made for such known and foreseeable risks.

The Company is subject to numerous federal, state, and foreign employment laws, and from time to time the Company faces claims by its employees and former employees under such laws. Such claims or litigation involving the Company or any of the Company’s current or former employees could divert management’s time and attention from the Company’s business operations and could potentially result in substantial costs of defense, settlement or other disposition, which could have a material adverse effect on the Company’s results of operations, financial position, and cash flows. In the opinion of Company management, adequate provisions have been made for items that are probable and reasonably estimable.

Table of Contents

CRAWFORD & COMPANY

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Unaudited

12. Special Charges and Other Income

Special Charges

There were no special charges during the three months or nine months ended September 30, 2014 or 2013.

As of September 30, 2014, the following liabilities remained on the Company's unaudited Condensed Consolidated Balance Sheets related to special charges recorded in 2012. The rollforwards of these costs to September 30, 2014 follow:



	Three months ended September 30, 2014
(in thousands)	Deferred rent			Accrued compensation and related costs			Other accrued liabilities			Other noncurrent liabilities			Total
Beginning balance, June 30, 2014	$	1,942		$	255		$	120		$	432		$	2,749
Adjustments to accruals	(253		)	—			(30		)	—			(283		)
Cash payments	—			(79		)	(90		)	(68		)	(237		)
Ending balance, September 30, 2014	$	1,689		$	176		$	—		$	364		$	2,229



	Nine months ended September 30, 2014
(in thousands)	Deferred rent			Accrued compensation and related costs			Other accrued liabilities			Other noncurrent liabilities			Total
Beginning balance, January 1, 2014	$	2,664		$	498		$	303		$	584		$	4,049
Adjustments to accruals	(975		)	—			(30		)	—			(1,005		)
Cash payments	—			(322		)	(273		)	(220		)	(815		)
Ending balance, September 30, 2014	$	1,689		$	176		$	—		$	364		$	2,229

Other Income

Other income consists of dividend income from our unconsolidated subsidiaries and miscellaneous other income. Included in "Other income" for the nine months ended September 30, 2013 was a $2,286,000 gain from the sale of the rights to a customer contract in Latin America. During the first nine months of 2014 there was a $418,000 gain under the contingent consideration provisions of the same sale agreement. These amounts were included in the Americas segment operating earnings.

Table of Contents

REVIEW REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

The Shareholders and Board of Directors of

Crawford & Company

We have reviewed the condensed consolidated balance sheet of Crawford & Company as of September 30, 2014, and the related condensed consolidated statements of income, comprehensive income, and shareholders' investment for the three-month and nine-month periods ended September 30, 2014 and 2013, and the condensed consolidated statements of cash flows for the nine-month periods ended September 30, 2014 and 2013. These financial statements are the responsibility of the Company’s management.

We conducted our review in accordance with the standards of the Public Company Accounting Oversight Board (United States). A review of interim financial information consists principally of applying analytical procedures and making inquiries of persons responsible for financial and accounting matters. It is substantially less in scope than an audit conducted in accordance with the standards of the Public Company Accounting Oversight Board (United States), the objective of which is the expression of an opinion regarding the financial statements taken as a whole. Accordingly, we do not express such an opinion.

Based on our review, we are not aware of any material modifications that should be made to the condensed consolidated financial statements referred to above for them to be in conformity with U.S. generally accepted accounting principles.

We have previously audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the consolidated balance sheet of Crawford & Company as of December 31, 2013, and the related consolidated statements of income, comprehensive income, cash flows, and shareholders' investment for the year then ended (not presented herein) and we expressed an unqualified opinion on those consolidated financial statements in our report dated February 26, 2014. In our opinion, the accompanying condensed consolidated balance sheet as of December 31, 2013, is fairly stated, in all material respects, in relation to the consolidated balance sheet from which it has been derived.

/s/ Ernst & Young LLP

Atlanta, Georgia

November 6, 2014

Table of Contents

Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

Cautionary Statement Concerning Forward-Looking Statements

This report contains forward-looking statements within the meaning of that term in the Private Securities Litigation Reform Act of 1995, Section 27A of the Securities Act of 1933, and Section 21E of the Securities Exchange Act of 1934. Statements contained in this report that are not statements of historical fact are forward-looking statements made pursuant to the “safe harbor” provisions thereof. These statements may relate to, among other things, reduction of our operating expenses in our Broadspire segment, expectations regarding the performance of our various operating segments, anticipated contributions to our underfunded defined benefit pension plans, collectability of our billed and unbilled accounts receivable, our continued compliance with the financial and other covenants contained in our financing agreements, our expected future operating results and financial condition, and other long-term liquidity requirements. These statements may also relate to our business strategies, goals and expectations concerning our market position, future operations, margins, case and project volumes, profitability, contingencies, liquidity position, and capital resources. The words “anticipate”, “believe”, “could”, “would”, “should”, “estimate”, “expect”, “intend”, “may”, “plan”, “goal”, “strategy”, “predict”, “project”, “will” and similar terms and phrases, or the negatives thereof, identify forward-looking statements contained in this report.

Although we believe the assumptions upon which these forward-looking statements are based are reasonable, any of these assumptions could prove to be inaccurate and the forward-looking statements based on these assumptions could be incorrect. Our operations and the forward-looking statements related to our operations involve risks and uncertainties, many of which are outside our control, and any one of which, or a combination of which, could materially adversely affect our financial condition and results of operations, and whether the forward-looking statements ultimately prove to be correct. Included among the risks and uncertainties we face are risks related to the following:


•	a decline in cases referred to us for any reason, including changes in the degree to which property and casualty insurance carriers outsource their claims handling functions,


•	the project-based nature of our Legal Settlement Administration segment, including associated fluctuations in revenue,


•	changes in global economic conditions,


•	changes in interest rates,


•	changes in foreign currency exchange rates,


•	changes in regulations and practices of various governmental authorities,


•	changes in our competitive environment,


•	changes in the financial condition of our clients,


•	the loss of any material customer,


•	regulatory changes related to funding of defined benefit pension plans,


•	our underfunded U.S. and U.K. defined benefit pension plans and our future funding obligations thereunder,


•	our ability to complete any transaction involving the acquisition or disposition of assets on terms and at times acceptable to us,


•	our ability to identify new revenue sources not tied to the insurance underwriting cycle,


•	our ability to develop or acquire information technology resources to support and grow our business,


•	our ability to attract and retain qualified personnel,


•	our ability to renew existing contracts with clients on satisfactory terms,


•	our ability to collect amounts due from our clients and others,


•	continued availability of funding under our financing agreements,


•	general risks associated with doing business outside the U.S.,


•	our ability to comply with the covenants in our financing or other agreements,


•	changes in market conditions or legislation (including judicial interpretation thereof) relating to class actions, which may make it more difficult for plaintiffs to bring such actions,


•	changes in the frequency or severity of man-made or natural disasters,


•	the ability of our third-party service providers, used for certain aspects of our internal business functions, to meet expected service levels,


•	our ability to prevent cybersecurity breaches and cyber incidents,


•	our ability to achieve targeted integration goals with the consolidation and migration of multiple software platforms,


•	risks associated with our having a controlling shareholder,


•	our ability to maintain adequate internal controls over financial reporting, in the area of accounting for income taxes, and


•	impairments of goodwill or our other indefinite-lived intangible assets.

Table of Contents

As a result, undue reliance should not be placed on any forward-looking statements. Actual results and trends in the future may differ materially from those expressed or implied by the forward-looking statements. Forward-looking statements speak only as of the date they are made and we undertake no obligation to publicly update any of these forward-looking statements in light of new information or future events.

The following Management’s Discussion and Analysis of Financial Condition and Results of Operations (“MD&A”) should be read in conjunction with 1) our unaudited condensed consolidated financial statements and accompanying notes thereto for the three months and nine months ended September 30, 2014 and 2013 and as of September 30, 2014 and December 31, 2013 contained in Item 1 of this Quarterly Report on Form 10-Q, and 2) our Annual Report on Form 10-K for the year ended December 31, 2013. As described in Note 1, "Basis of Presentation," the financial results of our international subsidiaries, other than those in Canada, the Caribbean, and certain subsidiaries in the Philippines, are included in our consolidated financial statements on a two-month delayed basis (fiscal year-end of October 31) as permitted by U.S. generally accepted accounting principles (“GAAP”) in order to provide sufficient time for accumulation of their results.

Business Overview

Based in Atlanta, Georgia, Crawford & Company (www.crawfordandcompany.com) is the world’s largest (based on annual revenues) independent provider of claims management solutions to the risk management and insurance industry, as well as to self-insured entities, with an expansive global network serving clients in more than 70 countries. The Crawford Solution^SM offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers’ compensation claims and medical management, and legal settlement administration.

As discussed in more detail in subsequent sections of this MD&A, we have four operating segments: Americas; Europe, Middle East, Africa and Asia-Pacific ("EMEA/AP"); Broadspire; and Legal Settlement Administration. Our four operating segments represent components of our Company for which separate financial information is available, and which is evaluated regularly by our chief operating decision maker ("CODM") in deciding how to allocate resources and in assessing operating performance. Americas primarily serves the property and casualty insurance company markets in the U.S., Canada, Latin America, and the Caribbean. EMEA/AP serves the property and casualty insurance company and self-insurance markets in Europe, including the United Kingdom ("U.K."), the Middle East, Africa, and the Asia-Pacific region (which includes Australia and New Zealand). Broadspire serves the self-insurance marketplace, primarily in the U.S. Legal Settlement Administration serves the securities, bankruptcy, and other legal settlement markets, primarily in the U.S.

Insurance companies, which represent the major source of our global revenues, customarily manage their own claims administration function but often rely on third parties for certain services which we provide, primarily field investigation and the evaluation of property and casualty insurance claims.

Self-insured entities typically rely on us for a broader range of services. In addition to field investigation and evaluation of their claims, we may also provide initial loss reporting services for their claimants, loss mitigation services such as medical bill review, medical case management and vocational rehabilitation, risk management information services, and administration of trust funds established to pay their claims.

We also perform legal settlement administration services related to securities, product liability, and other class action settlements and bankruptcies, including identifying and qualifying class members, determining and dispensing settlement payments, and administering settlement funds. Such services are usually referred to by us as class action services.

Table of Contents

The global claims management services market is highly competitive and comprised of a large number of companies of varying size and that offer a varied scope of services. The demand from insurance companies and self-insured entities for services provided by independent claims service firms like us is largely dependent on industry-wide claims volumes, which are affected by, among other things, the insurance underwriting cycle, weather-related events, general economic activity, overall employment levels, and workplace injury rates. Such demand is also impacted by decisions insurance companies and self-insured entities may make with respect to the level of claims outsourced to independent claim service firms as opposed to those handled by their own in-house claims adjusters. Accordingly, we are limited in our ability to predict case volumes in any period. In addition, our ability to retain clients and maintain or increase case referrals is also dependent in part on our ability to continue to provide high-quality, competitively priced services and effective sales efforts.

We typically earn our revenues on an individual fee-per-claim basis for claims management services we provide to property and casualty insurance companies and self-insured entities. Accordingly, the volume of claim referrals to us is a key driver of our revenues. Generally, fees are earned on cases as services are provided, which generally occurs in the period the case is assigned to us, although sometimes a portion or substantially all of the revenues generated by a specific case assignment will be earned in subsequent periods. We cannot predict the future trend of case volumes for a number of reasons, including the frequency and severity of weather-related cases and the occurrence of natural and man-made disasters, which are a significant source of cases for us and are not subject to accurate forecasting.

The legal settlement administration market is also highly competitive but is comprised of a smaller number of specialized entities. The demand for legal settlement administration services is generally not directly tied to or affected by the insurance underwriting cycle. The demand for these services is largely dependent on the volume of securities and product liability class action settlements, the volume of Chapter 11 bankruptcy filings and the resulting settlements, and general economic conditions. Our revenues for legal settlement administration services are largely project-based and we earn these revenues as we perform individual tasks and deliver the outputs as outlined in each project.

In recent periods we have derived a material portion of our revenues and operating earnings from a limited number of client engagements and special projects within our Legal Settlement Administration and EMEA/AP segments, specifically our work on the gulf-related class action settlement and Thailand flooding claims. The Thailand flooding claims project within the EMEA/AP segment is substantially complete, and the Legal Settlement Administration projects continue to wind down. Revenues, and related operating earnings, from the Legal Settlement Administration projects, have reduced from prior periods, and we expect them to continue to be at a reduced rate through the remainder of 2014. No assurances of timing of the project end dates and, therefore, continued revenues or operating earnings, can be provided. In the event we are unable to replace revenues and related operating earnings from these projects as they wind down, or upon the termination or other expiration thereof, with revenues and operating earnings from new projects and customers within this or other segments, there could be a material adverse effect on our results of operations.

Results of Operations

Executive Summary

Consolidated revenues before reimbursements increased 0.2% for the three months ended September 30, 2014 but decreased 2.4% for the nine months ended September 30, 2014, compared with the same periods of 2013. The slight increase in revenues for the three-month period was primarily due to increases in revenues in our EMEA/AP and Broadspire segments more than offsetting decreases in revenues in our Americas and Legal Settlement Administration segments. The decrease in revenues for the nine-month period was primarily due to decreases in our EMEA/AP and Legal Settlement Administration segments which were not entirely offset by increases in our Americas and Broadspire segments. Changes in exchange rates reduced revenues in the Americas segment by $1.8 million but increased revenues in the EMEA/AP segment by $3.4 million for the three months ended September 30, 2014 and reduced revenues in the Americas segment by $7.4 million but increased revenues in the EMEA/AP segment by $1.8 million, respectively, for the nine months ended September 30, 2014.

Costs of Services remained relatively consistent as a percent of revenues, for both the third quarter and the year-to-date period through September 30, 2014, as compared to the 2013 periods, due to our efforts to align our operating costs to revenues.

Selling, General, and Administrative (“SG&A”) expenses were 4.7% higher in the third quarter and 3.4% higher in the nine months ended September 30, 2014 compared with the same periods of 2013. The increase in costs for the three months ended September 30, 2014 compared with the same period in 2013 was due to an increase in non-employee labor and professional fees. The increase in costs for the nine months ended September 30, 2014 compared with the same period in 2013 was due to increases in non-employee labor, professional fees, self-insured expenses, and sales application software expenses. During the nine months ended September 30, 2014, the Company reduced the fair value of a contingent consideration liability for a previous acquisition from $2,000,000 to zero. In addition, the Company impaired and expensed $1,271,000 of intangible assets from the same acquisition.

Table of Contents

Included in "Other income" for the nine months ended September 30, 2013 was a $2.3 million gain from the sale of the rights to a customer contract in Latin America. During the nine months ended September 30, 2014, there was a $0.4 million gain under the contingent consideration provisions of the same sale agreement. These amounts are included in the Americas segment operating earnings.

Operating Earnings of our Operating Segments

We believe that a discussion and analysis of the segment operating earnings of our four operating segments is helpful in understanding the results of our operations. Operating earnings is our segment measure of profitability presented in conformity with the Financial Accounting Standards Board’s (“FASB”) Accounting Standards Codification (“ASC”) Topic 280 “Segment Reporting.” Operating earnings is the primary financial performance measure used by our senior management and CODM to evaluate the financial performance of our operating segments and make resource allocation decisions. Operating earnings includes costs for administrative functions required to run our business.

For most of our international operations, including all EMEA/AP, Canadian and Latin American operations, and for Legal Settlement Administration, most administrative functions, such as finance, human resources, information technology, quality and compliance, are embedded in those locations and are considered direct costs of those operations. For our domestic operations (primarily Broadspire and U.S. Claims Services within the Americas segment), we have a centralized shared-services arrangement for most of these administrative functions, and we allocate the costs of those services to the segments as indirect costs based on usage. Although some of the administrative services in our shared-services center benefit, and are allocated to, all four of our operating segments, the majority of these shared services are allocated to Broadspire and U.S. Claims Services within the Americas segment.

We believe operating earnings is a measure that is useful to others in that it allows them to evaluate segment operating performance using the same criteria used by our senior management and CODM. Segment operating earnings represent segment earnings, including the direct and indirect costs of administrative functions, but excluding certain unallocated corporate and shared costs and credits, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, income taxes, and net income or loss attributable to noncontrolling interests.

Income taxes, net corporate interest expense, stock option expense, and amortization of customer-relationship intangible assets are recurring components of our net income, but they are not considered part of our segment operating earnings because they are managed on a corporate-wide basis. Income taxes are calculated for the Company on a consolidated basis based on statutory rates in effect in the various jurisdictions in which we provide services, and vary significantly by jurisdiction. Net corporate interest expense results from capital structure decisions made by senior management and the Board of Directors and affecting the Company as a whole. Stock option expense represents the non-cash costs generally related to stock options and employee stock purchase plan expenses which are not allocated to our operating segments. Amortization expense is a non-cash expense for customer-relationship intangible assets acquired in business combinations. None of these costs relate directly to the performance of our services or operating activities and, therefore, are excluded from segment operating earnings in order to better assess the results of each segment’s operating activities on a consistent basis.

Unallocated corporate and shared costs and credits represent expenses and credits related to our chief executive officer and Board of Directors, certain provisions for bad debt allowances or subsequent recoveries such as those related to bankrupt clients, defined benefit pension costs or credits for our frozen U.S. pension plan, and certain self-insurance costs and recoveries that are not allocated to our individual operating segments.

Additional discussion and analysis of our income taxes, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, and unallocated corporate and shared costs and credits follows the discussion and analysis of the results of operations of our four operating segments.

Segment Revenues

In the normal course of business, our operating segments incur certain out-of-pocket expenses that are thereafter reimbursed by our clients. Under GAAP, these out-of-pocket expenses and associated reimbursements are required to be included when reporting revenues and expenses in our consolidated results of operations. The amounts of reimbursed expenses and related revenues offset each other in our results of operations with no impact to our net income or operating earnings. A reconciliation of revenues before reimbursements to consolidated revenues determined in accordance with GAAP is self-evident from the face of the accompanying unaudited Condensed Consolidated Statements of Income.

Table of Contents

Segment Operating Expenses

Our discussion and analysis of segment operating expenses is comprised of two components: "Direct Compensation, Fringe Benefits & Non-Employee Labor" and "Expenses Other Than Direct Compensation, Fringe Benefits & Non-Employee Labor". Beginning in 2014, we started combining non-employee labor (outsourced service providers) with direct compensation and fringe benefits. We believe this presentation better reflects the total direct labor costs necessary to provide our services. In prior periods, non-employee labor was combined with expenses other than direct compensation and fringe benefits. The results of prior periods have been revised to conform to the current presentation.

“Direct Compensation, Fringe Benefits & Non-Employee Labor” includes direct compensation, payroll taxes, and benefits provided to the employees of each segment, as well as payments to outsourced service providers that augment our staff in each segment. As a service company, these costs represent our most significant and variable operating expenses. As noted above, in our EMEA/AP and Legal Settlement Administration segments, these costs include direct compensation, payroll taxes, and benefits of certain administrative functions that are embedded in those locations and are considered direct costs of those locations. Likewise, in the Americas segment, administrative costs for Canada, Latin America and the Caribbean are embedded in those locations and are considered direct costs. In our U.S. Claims Services and Broadspire operations certain administrative functions are performed by centralized headquarters staff. These costs are considered indirect and are not included in "Direct Compensation, Fringe Benefits & Non-Employee Labor". Accordingly, the "Direct Compensation, Fringe Benefits & Non-Employee Labor" and "Expenses Other Than Direct Compensation, Fringe Benefits & Non-Employee Labor" components are not comparable across segments, but are comparable within each segment across periods.

The allocated indirect costs of our shared-services infrastructure are included in “Expenses Other Than Direct Compensation, Fringe Benefits & Non-Employee Labor." In addition to allocated corporate and shared costs, “Expenses Other Than Direct Compensation, Fringe Benefits & Non-Employee Labor" includes travel and entertainment, office rent and occupancy costs, automobile expenses, office operating expenses, data processing costs, cost of risk, professional fees, and amortization and depreciation expense other than amortization of customer-relationship intangible assets.

Unless noted in the following discussion and analysis, revenue amounts exclude reimbursements for out-of-pocket expenses and expense amounts exclude reimbursed out-of-pocket expenses.

Table of Contents

Operating results for our Americas, EMEA/AP, Broadspire, and Legal Settlement Administration segments reconciled to income before income taxes and net income attributable to shareholders of Crawford & Company were as follows:



	Three months ended						Nine months ended
(in thousands, except percentages)	September 30, 2014			September 30, 2013			September 30, 2014			September 30, 2013
Revenues:
Americas	$	92,181		$	95,879		$	273,673		$	262,757
EMEA/AP	86,173			84,007			253,755			259,189
Broadspire	68,242			63,323			199,706			186,888
Legal Settlement Administration	47,235			50,129			130,262			169,732
Total revenues, before reimbursements	293,831			293,338			857,396			878,566
Reimbursements	21,079			20,118			53,925			68,144
Total Revenues	$	314,910		$	313,456		$	911,321		$	946,710

Direct Compensation, Fringe Benefits & Non-Employee Labor:
Americas	$	60,588		$	62,419		$	176,256		$	176,482
% of related revenues before reimbursements	65.7		%	65.1		%	64.4		%	67.2		%
EMEA/AP	59,987			58,656			178,793			177,695
% of related revenues before reimbursements	69.6		%	69.8		%	70.5		%	68.6		%
Broadspire	37,371			36,278			112,478			106,712
% of related revenues before reimbursements	54.8		%	57.3		%	56.3		%	57.1		%
Legal Settlement Administration	31,991			32,746			90,977			110,337
% of related revenues before reimbursements	67.7		%	65.3		%	69.8		%	65.0		%
Total	$	189,937		$	190,099		$	558,504		$	571,226
% of Revenues before reimbursements	64.6		%	64.8		%	65.1		%	65.0		%

Expenses Other than Direct Compensation, Fringe Benefits & Non-Employee Labor:
Americas	$	24,557		$	23,742		$	75,305		$	68,920
% of related revenues before reimbursements	26.7		%	24.8		%	27.5		%	26.2		%
EMEA/AP	21,961			21,079			64,527			62,008
% of related revenues before reimbursements	25.5		%	25.1		%	25.4		%	23.9		%
Broadspire	26,449			25,161			78,088			75,701
% of related revenues before reimbursements	38.7		%	39.7		%	39.1		%	40.5		%
Legal Settlement Administration	7,576			7,212			20,950			20,681
% of related revenues before reimbursements	16.1		%	14.4		%	16.1		%	12.2		%
Total before reimbursements	80,543			77,194			238,870			227,310
% of Revenues before reimbursements	27.4		%	26.3		%	27.9		%	25.9		%
Reimbursements	21,079			20,118			53,925			68,144
Total	$	101,622		$	97,312		$	292,795		$	295,454
% of Revenues	32.3		%	31.0		%	32.1		%	31.2		%
Operating Earnings:
Americas	$	7,036		$	9,718		$	22,112		$	17,355
% of related revenues before reimbursements	7.6		%	10.1		%	8.1		%	6.6		%
EMEA/AP	4,225			4,272			10,435			19,486
% of related revenues before reimbursements	4.9		%	5.1		%	4.1		%	7.5		%
Broadspire	4,422			1,884			9,140			4,475
% of related revenues before reimbursements	6.5		%	3.0		%	4.6		%	2.4		%
Legal Settlement Administration	7,668			10,171			18,335			38,714
% of related revenues before reimbursements	16.2		%	20.3		%	14.1		%	22.8		%
Deduct:
Unallocated corporate and shared costs and credits, net	(500		)	275			(2,190		)	(5,355		)
Net corporate interest expense	(1,680		)	(1,519		)	(4,532		)	(4,762		)
Stock option expense	(184		)	(279		)	(680		)	(652		)
Amortization of customer-relationship intangible assets	(1,543		)	(1,593		)	(4,746		)	(4,783		)
Income before income taxes	19,444			22,929			47,874			64,478
Provision for income taxes	(9,244		)	(9,221		)	(20,494		)	(24,221		)
Net Income	10,200			13,708			27,380			40,257
Net income attributable to noncontrolling interests	(8		)	(303		)	(72		)	(105		)
Net income attributable to shareholders of Crawford & Company	$	10,192		$	13,405		$	27,308		$	40,152

Table of Contents

AMERICAS

Operating earnings for our Americas segment were $7.0 million, or 7.6% of revenues before reimbursements, in the third quarter of 2014, compared with $9.7 million, or 10.1% of revenues before reimbursements, in the third quarter of 2013. The decrease was primarily due to the absence of incremental weather-related claims volume that arose in 2013 due to flood losses in Ontario, Canada that occurred in the third quarter of 2013 that were serviced by both Canadian and U.S.-based adjusters, and additional revenues from a special project resulting from superstorm Sandy that also occurred in 2013.

For the nine months ended September 30, segment operating earnings increased from $17.4 million, or 6.6% of revenues before reimbursements, in 2013 to $22.1 million, or 8.1% of revenues before reimbursements in 2014. The increase in Americas operating earnings for the nine-month period in 2014 compared with the 2013 period was primarily due to continued growth in our U.S. Contractor Connection managed repair network, and higher revenues and operating earnings in Canada due to the impact of volume increases resulting from severe winter weather and new business in the 2014 period, partially offset by the absence of weather related claims in 2013 resulting from superstorm Sandy and the Ontario, Canada flooding. Also included in the nine months ended September 30, 2013 was a $2.3 million gain from the sale of the rights to a customer contract in Latin America, compared to a $0.4 million gain from the contingent consideration provision of the same agreement during the nine months ended September 30, 2014.

Revenues before Reimbursements

Americas revenues are primarily generated from the property and casualty insurance company markets in the U.S., Canada, Latin America and the Caribbean. Americas revenues before reimbursements by major service line in the U.S. and by area for other regions for the three months and nine months ended September 30, 2014 and 2013 were as follows:



	Three months ended						Nine months ended
(in thousands, except percentages)	September 30, 2014		September 30, 2013		Variance		September 30, 2014		September 30, 2013		Variance
U.S. Claims Field Operations	$	23,843	$	27,253	(12.5	)%	$	75,798	$	79,055	(4.1	)%
U.S. Technical Services	6,044		6,827		(11.5	)%	19,069		21,365		(10.7	)%
U.S. Catastrophe Services	12,301		13,932		(11.7	)%	30,098		31,031		(3.0	)%
Subtotal U.S. Claims Services	42,188		48,012		(12.1	)%	124,965		131,451		(4.9	)%
U.S. Contractor Connection	12,637		9,137		38.3	%	39,767		26,696		49.0	%
Subtotal U.S. Property & Casualty	54,825		57,149		(4.1	)%	164,732		158,147		4.2	%
Canada--all service lines	33,575		34,480		(2.6	)%	98,083		92,815		5.7	%
Latin America/Caribbean--all service lines	3,781		4,250		(11.0	)%	10,858		11,795		(7.9	)%
Total Revenues before Reimbursements	$	92,181	$	95,879	(3.9	)%	$	273,673	$	262,757	4.2	%

The decrease in revenues in the third quarter 2014 compared with the third quarter 2013 was due primarily to a decrease in segment unit volume, measured principally by cases received, of 3.3%. Changes in foreign exchange rates also reduced our Americas revenues by approximately 1.9% for the three months ended September 30, 2014. These reductions were offset by changes in the mix of services provided and in the rates charged for those services, which increased revenues by approximately 1.3% in the three months ended September 30, 2014.

The increase in revenues in the nine months ended September 30, 2014 compared with the comparable period in 2013 was due primarily to an increase in cases received of 11.4%. Changes in foreign exchange rates reduced our Americas revenues by approximately 2.8% for the nine months ended September 30, 2014. Revenues were also negatively impacted by changes in the mix of services provided and in the rates charged for those services, which decreased revenues by 4.4% in the nine months ended September 30, 2014.

Table of Contents

Total U.S. Claims Services revenues decreased during the 2014 third quarter when compared with the same quarter in 2013, primarily due to the absence of flood loss claims in Canada that occurred in the third quarter of 2013. These claims were serviced by both Canadian and U.S.-based adjusters in the 2013 period. Revenues were also impacted by a reduction in workers' compensation claims (which are now handled solely by our Broadspire segment). An outsourcing project for a major U.S. insurance carrier resulted in $6.0 million in revenues in the 2014 period. U.S. Claims Services revenues for the year-to-date period decreased by 4.9%, primarily because of revenues from superstorm Sandy claims during the prior year period and a reduction in workers' compensation claims as a result of the transfer to our Broadspire segment in 2014, net of $10.9 million in revenues from the outsourcing project in the current year. The increases in U.S. Contractor Connection revenues in the third quarter and first nine months of 2014 were due to the ongoing expansion of our contractor network and to the continued trend of insurance carriers moving high-frequency, low-severity property cases directly to repair networks. In addition, U.S. Contractor Connection revenues increased in the nine-month period of 2014 as compared to the same period in 2013 as a result of the severe winter weather in the U.S. in 2014 and a third quarter 2013 price increase which is reflected in all 2014 periods.

Revenues in Canada decreased in the third quarter 2014 compared with the third quarter 2013 primarily due to the absence of flood loss claims related to the Ontario, Canada event that occurred in the third quarter of 2013, partially offset by increased business from both new and existing clients. Revenues in Canada increased in the first nine months of 2014 over the same period in 2013 primarily due to the severe winter weather, increased business from both new and existing clients, and growth in Canada's Contractor Connection service line.

The revenue decreases in Latin America/Caribbean for the third quarter and first nine months of 2014 were primarily due to lower case volumes in Brazil.

Reimbursed Expenses included in Total Revenues

Reimbursements for out-of-pocket expenses incurred in our Americas segment, which are included in total Company revenues, were $4.8 million and $6.2 million for the three-month periods ended September 30, 2014 and 2013, respectively. Reimbursements were $13.8 million for the nine months ended September 30, 2014 and $14.6 million for the comparable period in 2013. The decline in reimbursements in both periods is primarily due to an outsourcing project in U.S. Claims Services in 2014, which earns service fees only, and also to higher expenses incurred in the 2013 period related to handling superstorm Sandy claims.

Case Volume Analysis

Americas unit volumes by underlying case category, as measured by cases received, for the three months and nine months ended September 30, 2014 and 2013 were as follows:



	Three months ended				Nine months ended
(whole numbers, except percentages )	September 30, 2014	September 30, 2013	Variance		September 30, 2014	September 30, 2013	Variance
U.S. Claims Field Operations	53,694	57,078	(5.9	)%	167,049	147,969	12.9	%
U.S. Technical Services	1,459	1,694	(13.9	)%	4,419	4,990	(11.4	)%
U.S. Catastrophe Services	7,252	10,407	(30.3	)%	21,665	30,235	(28.3	)%
Subtotal U.S. Claims Services	62,405	69,179	(9.8	)%	193,133	183,194	5.4	%
U.S. Contractor Connection	46,204	47,393	(2.5	)%	145,043	131,006	10.7	%
Subtotal U.S. Property & Casualty	108,609	116,572	(6.8	)%	338,176	314,200	7.6	%
Canada--all service lines	49,916	47,988	4.0	%	141,908	110,463	28.5	%
Latin America/Caribbean--all service lines	17,616	17,663	(0.3	)%	51,975	52,856	(1.7	)%
Total Americas Cases Received	176,141	182,223	(3.3	)%	532,059	477,519	11.4	%

Total cases received for U.S. Claims Services decreased in the three months ended September 30, 2014 compared with the same period in 2013 due to the transfer of workers' compensation claims to our Broadspire segment, and a reduction in vehicle services claims. Total cases received for U.S. Claims Services increased in the nine months ended September 30, 2014 compared with the same period in 2013 due to increases in high-frequency, low-complexity affinity claims, which more than offset the reduction in weather-related claims and the internal transfer of workers' compensation claims. The outsourcing project previously mentioned involved the Company providing adjusters to work on the clients premises, accordingly, there are no associated claim volumes returned to the Company in the 2014 year-to-date period for these revenues.

Table of Contents

The decrease in U.S. Contractor Connection cases for the third quarter 2014 compared with the third quarter 2013 was due to an increase in weather related claims that occurred in the 2013 period. The increase in U.S. Contractor Connection cases for the nine months ended September 30, 2014 compared to the comparable period of 2013 was due to the ongoing expansion of our direct repair network and to the continued trend of insurance carriers moving high-frequency, low-complexity property cases directly to repair networks as well as the severe winter weather in the 2014 period.

The 2014 increases in cases in Canada were primarily due to increases in high-frequency, low-complexity automotive and affinity claims. Canada also experienced an increase in weather-related claims, significant growth in its Contractor Connection business, and growth in its desk-adjusted claim assignments in both corporate self-insured and insurer markets.

The 2014 decreases in cases in Latin America and the Caribbean were primarily due to fewer automotive claims in Brazil, partially offset by increases from both new and existing clients.

Direct Compensation, Fringe Benefits & Non-Employee Labor

The most significant expense in our Americas segment is the compensation of employees, including related payroll taxes and fringe benefits, and the payments to outsourced service providers that augment our staff. Americas direct compensation, fringe benefits, and non-employee labor expense, as a percent of segment revenues before reimbursements, was 65.7% in the third quarter of 2014, increasing from 65.1% in the third quarter of 2013. For the nine months ended September 30, 2014, Americas direct compensation, fringe benefits, and non-employee labor expense, as a percent of segment revenues before reimbursements, was 64.4%, compared with 67.2% for the comparable period in 2013. The decrease in the nine-month period was due to improved staff utilization.

The dollar amount of these expenses decreased in the 2014 three-month period to $60.6 million from $62.4 million in the comparable 2013 period and decreased slightly in the nine months ended September 30, 2014 to $176.3 million from $176.5 million in the comparable 2013 period. There was an average of 2,716 full-time equivalent employees (including 284 catastrophe adjusters) in this segment during the first nine months of 2014, compared with an average of 2,681 employees (including 205 catastrophe adjusters) during the 2013 period. The decrease in expenses in the third quarter of 2014 was due to fewer cases in the current year, compared to the prior year period. The dollar amount for the nine-month periods remained consistent despite the growth in revenues because of improved utilization of existing staff based on the change in mix of cases received.

Expenses Other than Reimbursements, Direct Compensation, Fringe Benefits & Non-Employee Labor

Americas expenses other than reimbursements, direct compensation, fringe benefits, and non-employee labor were $24.6 million, or 26.7% of segment revenues before reimbursements, for the quarter ended September 30, 2014, compared with $23.7 million, or 24.8% of segment revenues before reimbursements, for the comparable quarter of 2013. The 2014 third quarter increase is due to approximately $1.2 million in increased selling, general, and administrative costs, net of a $0.3 million decrease in bad debt expense. These expenses were $75.3 million, or 27.5% of segment revenues before reimbursements, for the nine months ended September 30, 2014, compared with $68.9 million, or 26.2% of segment revenues before reimbursements, for the comparable period of 2013. In 2013, a $2.3 million gain from the sale of the rights to a customer contract in Latin America was recorded in this category, which reduced net expenses for the nine months ended September 30, 2013. During the nine months ended September 30, 2014, there was a $0.4 million gain under the contingent consideration provisions of the same sale agreement. In addition, in the 2014 nine-month period, there was a $0.5 million increase in bad debt expense, a $0.9 million increase in expenses due to the continuing investment in the start-up operations of our Specialty Markets service line, and increases in U.S. Contractor Connection and Canada expenses due to the growth in revenues.

EMEA/AP

Operating earnings in our EMEA/AP segment decreased to $4.2 million, or 4.9% of revenues before reimbursements, for the three months ended September 30, 2014 compared with 2013 third quarter operating earnings of $4.3 million, or 5.1% of revenues before reimbursements. Operating earnings decreased to $10.4 million, or 4.1% of revenues before reimbursements, for the nine months ended September 30, 2014 compared with operating earnings of $19.5 million, or 7.5% of revenues before reimbursements for the 2013 comparable period. The year-to-date decline in EMEA/AP operating earnings was due in part to the inclusion in 2013 of revenues from claims handling activity from the 2011 Thailand floods, flooding and bush fires in Australia, and a $900,000 performance bonus from a client in CEMEA. The decline in operating earnings was also due to increased expenses in 2014 related to the continuing investment in the start-up operations of our Specialty Markets service line that commenced in the 2013 third quarter.

Table of Contents

Revenues before Reimbursements

EMEA/AP revenues are primarily derived from the property and casualty insurance company market, with additional revenues from the self-insured market. Revenues before reimbursements by major region for the three months and nine months ended September 30, 2014 and 2013 were as follows:



	Three months ended						Nine months ended
(in thousands, except percentages)	September 30, 2014		September 30, 2013		Variance		September 30, 2014		September 30, 2013		Variance
U.K.	$	32,002	$	29,121	9.9	%	$	94,784	$	91,213	3.9	%
Continental Europe, Middle East, Africa (“CEMEA”)	26,536		27,471		(3.4	)%	82,036		81,628		0.5	%
Asia-Pacific	27,635		27,415		0.8	%	76,935		86,348		(10.9	)%
Total EMEA/AP Revenues before Reimbursements	$	86,173	$	84,007	2.6	%	$	253,755	$	259,189	(2.1	)%

The increase in revenues in the U.K. for the third quarter of 2014 compared with the third quarter of 2013 was primarily due to foreign exchange gains and increases in weather-related claims. The decrease in CEMEA revenues from the prior year same period was due to the disposal of our South African subsidiary, net of increased business in Scandinavia. The slight increase in Asia-Pacific revenues over the same period in 2013 was due to an increase in weather-related activity in the Philippines, net of a reduction in weather-related events in Australia and Thailand.

Overall case volumes increased 5.0% for the three months ended September 30, 2014 compared with the same period of 2013. Changes in foreign exchange rates increased our EMEA/AP segment revenues by approximately 4.1% for the three months ended September 30, 2014 as compared with the 2013 period. For the three months ended September 30, 2014 compared with the comparable 2013 period, the disposal of our South African subsidiary reduced revenues by 2.3%, while revenues resulting from the 2013 acquisition of Lloyd Warwick International Limited increased revenues by 1.7%. Changes in product mix and in the rates charged for those services accounted for a 5.9% revenue decline for the three months ended September 30, 2014 compared with the same period in 2013.

For the nine-month period ended September 30, 2014 compared with the 2013 period, overall case volumes increased 8.6%. Changes in foreign exchange rates increased our EMEA/AP segment revenues by approximately 0.7% for the nine months ended September 30, 2014 as compared with the 2013 period. For the nine months ended September 30, 2014 compared with the comparable 2013 period, the disposal of our South African subsidiary reduced revenues by 2.3%, while revenues resulting from the 2013 acquisition of Lloyd Warwick International Limited increased revenues by 1.5%. Changes in product mix and in the rates charged for those services accounted for a 10.6% revenue decline for the nine months ended September 30, 2014 compared with the same period in 2013.

Reimbursed Expenses included in Total Revenues

Reimbursements for out-of-pocket expenses incurred in our EMEA/AP segment, which are included in total Company revenues, decreased to $6.1 million and $16.6 million for the three months and nine months ended September 30, 2014, respectively, from $8.1 million and $24.7 million in the comparable periods in 2013. These decreases primarily resulted from higher expenses incurred in the 2013 period related to handling the Thailand flood claims.

Case Volume Analysis

EMEA/AP unit volumes by region, measured by cases received, for the three months and nine months ended September 30, 2014 and 2013 were as follows:



	Three months ended				Nine months ended
(whole numbers, except percentages)	September 30, 2014	September 30, 2013	Variance		September 30, 2014	September 30, 2013	Variance
U.K.	20,091	19,417	3.5	%	68,223	70,569	(3.3	)%
CEMEA	65,891	59,457	10.8	%	188,979	165,348	14.3	%
Asia-Pacific	37,521	38,737	(3.1	)%	119,979	111,348	7.8	%
Total EMEA/AP Cases Received	123,503	117,611	5.0	%	377,181	347,265	8.6	%

Table of Contents

Overall case volumes were higher in 2014 compared with the same periods in 2013. The increases were driven by higher case volume in CEMEA, especially in Norway and Sweden, due to expanding insurer contracts. Asia case volumes increased for the nine months ended September 2014 due to high-frequency, low-complexity motor and property claims in China and Malaysia, although they decreased in the third quarter of 2014 compared with the same period in 2013 due to a change in the mix of types of cases received.

Cases received in the U.K. increased 3.5% in the third quarter of 2014 due to increased business from new clients, but declined 3.3% in the nine months ended September 30, 2014 compared with the same period in 2013 due to a continued decline in the general property market as well as a general decline in high-frequency, low-complexity claims.

Direct Compensation, Fringe Benefits & Non-Employee Labor

As a percentage of revenues before reimbursements, direct compensation expenses, fringe benefits, and non-employee labor were 69.6% and 70.5% for the three months and nine months ended September 30, 2014, respectively, compared with 69.8% and 68.6% for each of the comparable periods in 2013. The variances were primarily a function of the mix of services provided and lower utilization of our staff after the winding down of the Thailand flood claim work. The dollar amount of these expenses increased for the 2014 three-month period to $60.0 million from $58.7 million in the same 2013 period. The dollar amount of these expenses increased for the 2014 nine-month period to $178.8 million from $177.7 million in 2013. These increases are due to continued investment in the start-up operations of our Specialty Markets service line. There was an average of 2,951 full-time equivalent employees in this segment in the nine months ended September 30, 2014 compared with an average of 3,054 in the 2013 period.

Expenses Other than Reimbursements, Direct Compensation, Fringe Benefits & Non-Employee Labor

Expenses other than reimbursements, direct compensation, fringe benefits, and non-employee labor were 25.5% and 25.4% of EMEA/AP revenues before reimbursements for the three months and nine months ended September 30, 2014, respectively, compared with 25.1% and 23.9%, respectively, for the comparable periods in 2013. The amount of the expenses increased to $22.0 million in the third quarter of 2014 from $21.1 million in the third quarter of 2013 and to $64.5 million in the first nine months of 2014 from $62.0 million in the first nine months of 2013. The third quarter increase was due to a $0.6 million increase in Specialty Markets expenses and a $0.3 million increase in other expenses. The increase for the nine-month period was due to a $0.9 million increase in bad debt expense and a $2.5 million increase in Specialty Market expenses, partially offset by $0.9 million in reduced costs, primarily in the U.K and Asia-Pacific due to cost reduction activities undertaken in those areas.

BROADSPIRE

Our Broadspire segment reported operating earnings of $4.4 million for the third quarter of 2014, compared with $1.9 million in the third quarter of 2013. For the nine months ended September 30, 2014, Broadspire operating earnings were $9.1 million, compared with $4.5 million for the comparable period in 2013. Operating earnings for the first nine months of 2013 included a one-time increase in revenues and operating earnings of approximately $3.0 million due to Broadspire being relieved of its obligation to service certain clients' claims under lifetime pricing contracts and the associated release of the remaining deferred revenue for those claims.

Revenues before Reimbursements

Broadspire segment revenues are primarily derived from workers’ compensation and liability claims management, medical management services, such as medical bill review, medical case management and vocational rehabilitation for workers’ compensation, and risk management information services provided to the U.S. self-insured marketplace. Broadspire revenues before reimbursements by major service line for the three months and nine months ended September 30, 2014 and 2013 were as follows:



	Three months ended						Nine months ended
(in thousands, except percentages)	September 30, 2014		September 30, 2013		Variance		September 30, 2014		September 30, 2013		Variance
Workers' Compensation and Liability Claims Management	$	28,109	$	26,922	4.4	%	$	84,113	$	79,595	5.7	%
Medical Management	36,257		32,588		11.3	%	104,103		95,581		8.9	%
Risk Management Information Services	3,876		3,813		1.7	%	11,490		11,712		(1.9	)%
Total Broadspire Revenues before Reimbursements	$	68,242	$	63,323	7.8	%	$	199,706	$	186,888	6.9	%

Table of Contents

Revenues were positively impacted by unit volumes for the Broadspire segment, measured principally by cases received, which increased 8.2% from the 2013 third quarter to the 2014 third quarter and 8.1% for the nine months ended September 30, 2014 compared with the same period in 2013. Excluding approximately 5,000 one-time incident reports received from a major client in the first quarter of 2013 for which we received little or no revenue and incurred little or no associated costs, the increase in unit volume was 10.3% for the nine-month period. After adjusting for the $3.0 million one-time benefit in 2013 discussed above, Broadspire had a negative price/mix variance of 0.4% and 1.2% for the 2014 third quarter and nine months, respectively, compared to the same periods in 2013.

The overall increase in 2014 revenues compared with the same periods in 2013 was primarily due to organic growth, new clients, higher client retention, the transfer of workers' compensation cases from our U.S. Claims Services service line in the Americas segment, and increased medical management services referrals.

Reimbursed Expenses included in Total Revenues

Reimbursements for out-of-pocket expenses incurred in our Broadspire segment, which are included in total Company revenues, were $1.1 million and $3.0 million for the three months and nine months ended September 30, 2014, respectively, compared with $1.0 million and $3.1 million in the 2013 periods.

Case Volume Analysis

Broadspire unit volumes by major underlying case category, as measured by cases received, for the three months and nine months ended September 30, 2014 and 2013 were as follows:



	Three months ended				Nine months ended
(whole numbers, except percentages)	September 30, 2014	September 30, 2013	Variance		September 30, 2014	September 30, 2013	Variance
Workers’ Compensation	50,076	41,997	19.2	%	132,834	117,013	13.5	%
Casualty	17,120	20,441	(16.2	)%	52,772	61,649	(14.4	)%
Other	27,511	25,096	9.6	%	83,054	69,949	18.7	%
Total Broadspire Cases Received	94,707	87,534	8.2	%	268,660	248,611	8.1	%

The 2014 increases in workers’ compensation cases partially resulted from new clients and from a transfer of approximately 2,000 workers' compensation cases from our U.S. Claims Services service line in the Americas segment, as all workers' compensation cases in the U.S. are now handled by our Broadspire segment. The decline in casualty cases in the third quarter of 2014 compared to the same period in 2013 was partially due to a decline of approximately 1,800 claims from two clients that were new in 2013, one whose claims were expected to decline over time and the other a one-time takeover of new claims. Excluding these claims, the decrease was 8.2%, which was due to a change in mix of cases received from existing clients. The decline in casualty cases for the nine months in 2014 compared to the same period in 2013 was partially due to the 2013 cases from the two clients referred to above, and also attributable to the inclusion in the 2013 first quarter of approximately 5,000 one-time incident reports from a major client, as described above. The increase in other cases in 2014 was primarily due to increased referrals to our medical management services from both new and existing clients.

Direct Compensation, Fringe Benefits & Non-Employee Labor

Our most significant expense in our Broadspire segment is the compensation of employees, including related payroll taxes and fringe benefits, and the payments to outsourced service providers that augment the functions performed by our employees. Broadspire direct compensation, fringe benefits, and non-employee labor, as a percent of the related revenues before reimbursements, decreased from 57.3% for the 2013 third quarter to 54.8% in the 2014 third quarter. For the nine months ended September 30, direct compensation and fringe benefits, as a percent of the related revenues before reimbursements, decreased from 57.1% in 2013 to 56.3% in 2014. Without the one-time revenue increase in 2013, these expenses would have been 57.3% and 58.0% of revenues in the 2013 third quarter and nine-month period, respectively. The decline was due to improved employee utilization. Average full-time equivalent employees in this segment totaled 1,674 in the first nine months of 2014, up from 1,585 in the comparable 2013 period. The increase in employees is due to the increased case volumes.

Expenses Other than Reimbursements, Direct Compensation, Fringe Benefits & Non-Employee Labor

Broadspire segment expenses other than reimbursements, direct compensation, fringe benefits, and non-employee labor as a percent of revenues before reimbursements were 38.7% and 39.1%, respectively, for the three months and nine months ended September 30, 2014 , compared with 39.7% and 40.5% , respectively, in the comparable 2013 periods. The amount of these expenses increased 5.1% for the quarter and 3.2% for the nine months ended September 30, 2014. The increases in expenses are related to the growth in revenues.

Table of Contents

LEGAL SETTLEMENT ADMINISTRATION

Legal Settlement Administration revenues in 2014 declined compared with prior year period levels primarily because of lower revenues from the Deepwater Horizon class action settlement project and a few other large projects. We expect activity on the Deepwater Horizon special project to continue through the remainder of 2014, although at a reduced rate. No assurances of timing of the Deepwater Horizon project end date and, therefore, continued revenues from this project, can be provided.

Our Legal Settlement Administration segment reported operating earnings of $7.7 million and $18.3 million for the three months and nine months ended September 30, 2014, respectively, compared with $10.2 million and $38.7 million in the comparable 2013 periods. The related segment operating margin decreased from 20.3% for the three months ended September 30, 2013 to 16.2% in the comparable 2014 period, and decreased from 22.8% for the nine months ended September 30, 2013 to 14.1% in the comparable 2014 period. The change in the operating margin for the three months and nine months ended September 30, 2014 compared with the same periods in 2013 was primarily due to the lower revenues and changes in the mix of services provided.

Revenues before Reimbursements

Legal Settlement Administration revenues are primarily derived from legal settlement administration services related to securities, product liability, and other class action settlements, and bankruptcies, primarily in the U.S. Legal Settlement Administration revenues before reimbursements decreased to $47.2 million for the three months ended September 30, 2014 from $50.1 million for the comparable 2013 period. For the nine-month period ended September 30, 2014, Legal Settlement revenues before reimbursements decreased to $130.3 million, from $169.7 million for the same period in 2013. Legal Settlement Administration revenues are project-based and can fluctuate significantly primarily due to the timing of projects awarded. At September 30, 2014 we had a backlog of projects awarded totaling approximately $89.0 million, compared with $117.0 million at September 30, 2013. Of the $89.0 million backlog at September 30, 2014, an estimated $35.0 million is expected to be recognized as revenues over the remainder of 2014.

Reimbursed Expenses included in Total Revenues

The nature and volume of work performed in our Legal Settlement Administration segment typically requires more reimbursable out-of-pocket expenditures than our other operating segments. Reimbursements for out-of-pocket expenses incurred in our Legal Settlement Administration segment, which are included in total Company revenues, can vary depending on the amount and types of projects and were $9.0 million in the third quarter of 2014 compared with $4.8 million in the comparable 2013 period. This increase is due to a higher volume of case administration work for settlements in the 2014 period. Reimbursements for the nine months ended September 30, 2014 were $20.5 million compared with $25.7 million in the comparable period in 2013.

Transaction Volume

Legal Settlement Administration services are generally project based and not denominated by individual claims. Depending upon the nature of projects and their respective stages of completion, the volume of transactions or tasks performed by us in any period can vary, sometimes significantly.

Direct Compensation, Fringe Benefits & Non-Employee Labor

Legal Settlement Administration direct compensation expense, fringe benefits, and non-employee labor as a percent of revenues before reimbursements was 67.7% in the three months ended September 30, 2014 compared with 65.3% in the comparable 2013 period, primarily as a result of lower revenues. The amount of related expenses declined to $32.0 million for the third quarter of 2014 compared with $32.7 million for the comparable 2013 period. For the nine-month period ended September 30, 2014, these expenses as a percent of revenues before reimbursements were 69.8% compared with 65.0% in the same 2013 period. The dollar amounts of these expenses were $91.0 million for the 2014 period and $110.3 million for the 2013 period. The declines in the amounts were primarily due to lower utilization of outsourced service providers because of the winding down of the Deepwater Horizon special project. Average full-time equivalent employees in this segment totaled 795 for the nine-month period ended September 30, 2014 and 657 for the comparable period in 2013. The increase in full-time equivalent employees resulted from the hiring of some previously temporary employees where it was cost effective to do so.

Table of Contents

Expenses Other than Reimbursements, Direct Compensation, Fringe Benefits & Non-Employee Labor

Legal Settlement Administration expenses other than reimbursements, direct compensation, fringe benefits, and non-employee labor as a percent of related revenues before reimbursements were 16.1% for both of the three-month and nine-month periods ended September 30, 2014 compared with 14.4% and 12.2% for the comparable 2013 periods. The dollar amount of these expenses increased to $7.6 million in the 2014 third quarter as compared with $7.2 million in the 2013 third quarter. The dollar amount of these expenses were $21.0 million for the nine-month period ended September 30, 2014 compared to $20.7 million for the comparable 2013 period. During the nine-month period ended September 30, 2014, we reduced a contingent consideration liability from a previous acquisition by $2.0 million after concluding the consideration will not be paid. We also impaired and expensed the $1.3 million net book value of a customer list obtained in that acquisition. Other expenses increased as a result of higher rent expense resulting from additional office space and higher depreciation and amortization expense associated with the purchase of new computer equipment and software.

EXPENSES AND CREDITS EXCLUDED FROM SEGMENT OPERATING EARNINGS

Income Taxes

Our consolidated effective income tax rate for financial reporting purposes changes periodically due to changes in enacted tax rates, fluctuations in the mix of income earned from our various domestic and international operations which are subject to income taxes at varied rates, our ability to utilize net operating loss and tax credit carryforwards, and amounts related to uncertain income tax positions. At September 30, 2014, we estimate that our effective annual income tax rate for 2014 will be approximately 41.0% before considering any discrete items.

The provision for income taxes on consolidated income totaled $20.5 million and $24.2 million for the nine months ended September 30, 2014 and 2013, respectively. The decrease in the provision for income taxes on consolidated income for the nine months ended September 30, 2014 compared with the comparable period of 2013 was primarily due to the overall decrease in income. Fluctuations in the mix of income earned in the jurisdictions in which the Company operates increased the overall effective rate as compared with 2013.

Net Corporate Interest Expense

Net corporate interest expense consists of interest expense that we incur on our short- and long-term borrowings, partially offset by any interest income we earn on available cash balances and short-term investments. These amounts vary based on interest rates, borrowings outstanding, the effect of any interest rate swaps, and the amounts of invested cash. Corporate interest expense totaled $1.8 million for both of the three-month periods ended September 30, 2014 and 2013. Interest income totaled $142,000 and $232,000 for the three months ended September 30, 2014 and 2013, respectively. Corporate interest expense totaled $5.0 million and $5.3 million for the nine months ended September 30, 2014 and 2013, respectively. Interest income totaled $497,000 and $585,000 for the nine months ended September 30, 2014 and 2013, respectively. The decline in interest expense for the nine months ended September 30, 2014 compared with the 2013 nine-month period was due to a lower cost of debt resulting from the amendment to our credit facility in November 2013. We pay interest based on variable rates. Future levels of interest expense are dependent on the future direction of interest rates as well as the level of outstanding borrowings in the future.

Stock Option Expense

Stock option expense, a component of stock-based compensation, is comprised of non-cash expenses related to stock options granted under our various stock option and employee stock purchase plans. Stock option expense is not allocated to our operating segments. Stock option expense of $184,000 and $680,000 was recognized during the three months and nine months ended September 30, 2014, respectively, compared with $279,000 and $652,000, respectively, for the comparable periods in 2013. The decrease in the three-month comparable periods is due to the timing of the multi-year vesting of the March 2013 stock option grant. The increase in the nine-month comparable periods is primarily due to higher expense in 2014 from the employee stock purchase plan, partially offset by lower 2014 stock option expense. Other stock-based compensation expense related to our Executive Stock Bonus Plan (performance shares and restricted shares) is charged to our operating segments and included in the determination of segment operating earnings or loss.

Amortization of Customer-Relationship Intangible Assets

Amortization of customer-relationship intangible assets represents the non-cash amortization expense for finite-lived customer-relationship and trade name intangible assets. Amortization expense associated with these intangible assets totaled $1.5 million and $1.6 million for the three-month periods ended September 30, 2014 and 2013, respectively, and $4.7 million and $4.8 million for the nine-month periods ended September 30, 2014 and 2013, respectively. This amortization is included in "Selling, general, and administrative expenses" in our unaudited Condensed Consolidated Statements of Income.

Table of Contents

Unallocated Corporate and Shared Costs and Credits, Net

Certain unallocated costs and credits are excluded from the determination of segment operating earnings. For the three months and nine months ended September 30, 2014 and 2013, unallocated corporate and shared costs and credits primarily represented costs of our frozen U.S. defined benefit pension plan, expenses for our chief executive officer and our Board of Directors, certain adjustments to our self-insured liabilities, certain unallocated legal costs and professional fees, costs of our cross currency swap, and certain adjustments and recoveries to our allowances for doubtful accounts receivable. Unallocated corporate and shared costs and credits were net costs of $0.5 million and $2.2 million for the three months and nine months ended September 30, 2014, respectively, and a net credit of $0.3 million and net cost of $5.4 million for the comparable periods in 2013. The increased costs for the three months ended September 30, 2014 compared with the same period in 2013 were due to an increase in self insured expense. The decreased costs for the nine months ended September 30, 2014 compared with the same period in 2013 were due to a reduction in bad debt expense, incentive compensation, and professional fees not allocated to the segments, and a loss on a sublease recorded in 2013, partially offset by an increase in unallocated self-insurance expenses in 2014.

LIQUIDITY, CAPITAL RESOURCES, AND FINANCIAL CONDITION

At September 30, 2014, our working capital balance (current assets less current liabilities) was approximately $91.0 million, an increase of $38.7 million from the working capital balance at December 31, 2013. Our cash and cash equivalents were $44.7 million at September 30, 2014, compared with $76.0 million at December 31, 2013.

Cash and cash equivalents as of September 30, 2014 consisted of $3.6 million held in the U.S. and $41.1 million held in our foreign subsidiaries. All of the cash and cash equivalents held by our foreign subsidiaries is available for general corporate purposes. The Company generally does not provide for additional U.S. and foreign income taxes on undistributed earnings of foreign subsidiaries because they are considered to be indefinitely reinvested. The Company’s current expectation is that such earnings will be reinvested by the subsidiaries or will be repatriated only when it would be tax effective or otherwise strategically beneficial to the Company such as if a very unusual event or project generated profits significantly in excess of ongoing business reinvestment needs. If such an event occurs, we would analyze our anticipated investment needs in that region and provide for U.S. taxes for earnings that are not expected to be permanently reinvested. Such an event occurred in 2013, and we provided for additional U.S. and foreign income taxes on such profits. Other historical earnings and future foreign earnings necessary for business reinvestment are expected to remain permanently reinvested and will be used to provide working capital for these operations, fund defined benefit pension plan obligations, repay non-U.S. debt, fund capital improvements, and fund future acquisitions. We currently believe that funds expected to be generated from our U.S. operations, along with potential borrowing capabilities in the U.S., will be sufficient to fund our U.S. operations and other obligations, including our funding obligations under our U.S. defined benefit pension plan, for the foreseeable future and, therefore, except in limited circumstances such as those described above, do not foresee a need to repatriate cash held by our foreign subsidiaries in a taxable transaction to fund our U.S. operations. However, if at a future date or time these funds are necessary for our operations in the U.S. or we otherwise believe it is in our best interests to repatriate all or a portion of such funds, we may be required to accrue and pay U.S. taxes to repatriate these funds. No assurances can be provided as to the amount or timing thereof, the tax consequences related thereto, or the ultimate impact any such action may have on our results of operations or financial condition.

Cash Used in Operating Activities

Cash used in operating activities was $44.2 million for the nine months ended September 30, 2014, compared with $9.5 million for the comparable period of 2013. The increase in cash used in operating activities in the first nine months of 2014 compared with the first nine months of 2013 was primarily due to lower net income; an increase in unbilled accounts receivable; an increase in payments for incentive compensation, defined benefit plans and defined contribution plans; and an increase in prepaid expenses and other current assets.

Cash Used in Investing Activities

Cash used in investing activities, primarily for acquisitions of property and equipment and capitalized software, was $25.0 million in the nine months ended September 30, 2014 compared with $22.6 million in the first nine months of 2013. In the first nine months of 2014, we sold a building previously used for our data processing facility in Tucker, Georgia for $1.3 million and sold our South African subsidiary at net book value, which included the surrender of $1.6 million of cash. In the first nine months of 2014, we also purchased 100% of the capital stock of Buckley Scott Holdings Limited for $3.3 million net of cash acquired.

Table of Contents

Cash Provided by Financing Activities

Cash provided by financing activities was $38.8 million for the nine months ended September 30, 2014 compared with $13.7 million for the 2013 period. We paid $8.4 million in dividends in the first nine months of 2014, compared with $6.4 million in the first nine months of 2013. During 2014, we increased our short-term borrowings and book overdraft by $51.5 million, repurchased $3.2 million of common stock under our share repurchase program, and paid $1.4 million of statutory employee withholding taxes on behalf of certain employees who elected to reduce the number of shares of common stock that would have otherwise been issued to them under employee stock-based compensation plans. During 2013, we increased our short-term borrowings and book overdraft by $22.0 million, repurchased $1.9 million of common stock under our share repurchase program, and paid $0.9 million of statutory employee withholding taxes on behalf of certain employees who elected to reduce the number of shares of common stock that would have otherwise been issued to them under employee stock-based compensation plans.

Other Matters Concerning Liquidity and Capital Resources

As a component of our credit facility, we maintain a letter of credit facility to satisfy certain contractual obligations. Including $17.5 million of undrawn letters of credit issued under the letter of credit facility, the available balance under our credit facility totaled $196.1 million at September 30, 2014. Our short-term debt obligations typically peak during the first half of each year due to the annual payment of incentive compensation, contributions to retirement plans, working capital fluctuations, and certain other recurring payments, and generally decline during the balance of the year. The balance in short-term borrowings represents amounts under our credit facility that we expect, but are not required, to repay in the next twelve months. Long- and short-term borrowings outstanding, including current installments and capital leases, totaled $188.4 million as of September 30, 2014 compared with $137.6 million at December 31, 2013.

Defined Benefit Pension Funding and Cost

We sponsor a qualified defined benefit pension plan in the U.S. (the "U.S. Qualified Plan"), three defined benefit plans in the U.K., and defined benefit pension plans in the Netherlands, Norway, Germany, and the Philippines. Effective December 31, 2002, we froze our U.S. Qualified Plan. Our frozen U.S. Qualified Plan and U.K. plans were underfunded by $77.5 million and $15.3 million, respectively, at December 31, 2013 based on accumulated benefit obligations of $485.7 million and $262.0 million for the U.S. Qualified Plan and the U.K. plans, respectively.

The Company is not required to make any additional contributions to its U.S. Qualified Plan or to the other plans for the remainder of 2014; however, the Company expects to make additional contributions of approximately $1.7 million to the U.K. plans in the remainder of 2014.

In February 2014, the Society of Actuaries released two exposure drafts that update U.S. mortality assumptions for pension plans. The change from the current mortality assumptions to those suggested in the exposure drafts will likely result in longer life expectancies, and consequently, higher pension liabilities, higher funding requirements and higher pension expense. The final tables were released October 27, 2014 and were unchanged from those issued in the exposure drafts in February 2014. Given that the IRS has already issued its mortality assumptions for 2014, 2015 and 2016, it is possible the new mortality assumptions may be adopted for accounting purposes before they are adopted for funding purposes.

Future Dividend Payments

Our Board of Directors makes dividend decisions from time to time based in part on an assessment of current and projected earnings and cash flows. Our ability to pay future dividends could be impacted by many factors including the funding requirements of our defined benefit pension plans, repayments of outstanding borrowings, levels of cash expected to be generated by our operating activities, and covenants and other restrictions contained in our credit facility. The covenants in our credit facility limit dividend payments to shareholders.

Table of Contents

Financial Condition

Other significant changes on our unaudited Condensed Consolidated Balance Sheet as of September 30, 2014 compared with our Condensed Consolidated Balance Sheet as of December 31, 2013 were as follows:


•	Cash and cash equivalents decreased $31.2 million, or $30.4 million net of currency exchange, primarily due to the increase in accounts receivable and unbilled revenues and a decrease in various liabilities discussed below.


•	Accounts receivable increased $27.1 million, or $28.6 million net of currency exchange impacts. This increase was primarily due to increased receivables in the U.K., Canada, and Legal Settlement Administration, partially offset by a reduction in billed accounts receivable in EMEA and Thailand, when compared with December 31, 2013 balances.


•	Unbilled revenues increased $22.2 million, or $23.1 million net of currency exchange impacts. This increase was primarily due to increased unbilled revenues in the U.K., EMEA, Australia, the Philippines, Broadspire, and Legal Settlement Administration, when compared with December 31, 2013 balances.


•	Accounts payable, accrued compensation and related costs, and other accrued current liabilities decreased $34.8 million primarily due to the payment of year-end accruals, annual incentive compensation, and the funding of various defined contribution retirement plans.

Off-Balance Sheet Arrangements

At September 30, 2014, we were not a party to any off-balance sheet arrangements, other than operating leases, which we believe could materially impact our operations, financial condition, or cash flows.

As disclosed in our Annual Report on Form 10-K for the year ended December 31, 2013, we have certain material obligations under operating lease agreements to which we are a party. In accordance with GAAP, these operating lease obligations and the related leased assets are not reported on our consolidated balance sheet. Our obligations under these operating lease agreements have not changed materially since December 31, 2013.

We also maintain funds in various trust accounts to administer claims for certain clients. These funds are not available for our general operating activities and, as such, have not been recorded in the accompanying unaudited condensed consolidated balance sheets. We have concluded that we do not have a material off-balance sheet risk related to these funds.

APPLICATION OF CRITICAL ACCOUNTING POLICIES AND ESTIMATES

There have been no material changes to our critical accounting policies and estimates from those disclosed in our Annual Report on Form 10-K for the year ended December 31, 2013.

New Accounting Standards Adopted

None as of the date hereof.

Pending Adoption of New Accounting Standards

Additional information related to pending adoption of recently issued accounting standards is provided in Note 3 to the accompanying unaudited condensed consolidated financial statements contained in this Quarterly Report on Form 10-Q.

Item 3. Quantitative and Qualitative Disclosures about Market Risk

For a discussion of quantitative and qualitative disclosures about the Company's market risk, see Item 7A, “Quantitative and Qualitative Disclosures About Market Risk,” of our Annual Report on Form 10-K for the year ended December 31, 2013. Our exposures to market risk have not changed materially since December 31, 2013.

Table of Contents

Item 4. Controls and Procedures

Evaluation of Disclosure Controls and Procedures

We maintain disclosure controls and procedures that are designed to ensure that information required to be disclosed in our Exchange Act reports is recorded, processed, summarized and reported within the time periods specified in the Securities and Exchange Commission’s rules and forms, and that such information is accumulated and communicated to management, including the Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure. Management necessarily applies its judgment in assessing the costs and benefits of such controls and procedures, which, by their nature, can provide only reasonable assurance regarding management’s control objectives. The Company’s management, including the Chief Executive Officer and the Chief Financial Officer, does not expect that our disclosure controls and procedures can prevent all possible errors or fraud. A control system, no matter how well conceived and operated, can provide only reasonable, not absolute, assurance that misstatements due to error or fraud will not occur or that all control issues and instances of fraud, if any, within the Company have been detected. There are inherent limitations in all control systems, including the realities that judgments in decision-making can be faulty, and that breakdowns can occur because of simple errors or mistakes. Additionally, controls can be circumvented by the individual acts of one or more persons. The design of any system of controls is based in part upon certain assumptions about the likelihood of future events, and, while our disclosure controls and procedures are designed to be effective under circumstances where they should reasonably be expected to operate effectively, there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions. Because of the inherent limitations in any control system, misstatements due to possible errors or fraud may occur and not be detected.

As of the end of the period covered by this report, we performed an evaluation, under the supervision and with the participation of management, including the Chief Executive Officer and Chief Financial Officer, of the effectiveness of the design and operations of our disclosure controls and procedures pursuant to Exchange Act Rules 13a-15(b) and 15d-15(b). Based upon the foregoing, the Chief Executive Officer along with the Chief Financial Officer concluded that, as of the end of the period covered by this report, our disclosure controls and procedures were effective at providing reasonable assurance that all information relating to the Company (including its consolidated subsidiaries) required to be disclosed in our Exchange Act reports is recorded, processed, summarized, and reported in a timely manner.

Changes in Internal Control over Financial Reporting

We have identified no material changes in our internal control over financial reporting that occurred during the period covered by this report that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

Table of Contents

PART II — OTHER INFORMATION

Item 1A. Risk Factors

In addition to the other information set forth in this report, the factors discussed in Part I, “Item 1A. Risk Factors” in our Annual Report on Form 10-K for the year ended December 31, 2013 could materially affect our business, financial condition, or results of operations. The risks described in this report and in our Annual Report on Form 10-K are not the only risks facing our Company. Additional risks and uncertainties not currently known to us or that we currently deem to be immaterial also may materially adversely affect our business, financial condition, or future results.

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

Effective August 16, 2014, the 2012 Repurchase Authorization was replaced with a new authorization pursuant to which the Company has been authorized to repurchase up to 2,000,000 shares of CRDA or CRDB (or both) through July 2017 (the "2014 Repurchase Authorization"). Under the 2014 Repurchase Authorization, repurchases may be made in open market or privately negotiated transactions at such times and for such prices as management deems appropriate, subject to applicable contractual and regulatory restrictions.

The table below sets forth the repurchases of CRDA and CRDB by the Company during each month in the quarter ended September 30, 2014. As of September 30, 2014, the Company's authorization to repurchase shares of its common stock was limited to 2,000,000 shares.



Period	Total Number of Shares Purchased	Average Price Paid Per Share		Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs	Maximum Number of Shares That May be Purchased Under the Plans or Programs
Balance as of June 30, 2014					492,727
July 1, 2014 - July 31, 2014
CRDA	28,449	$	8.26	28,449
CRDB	—	$	—	—
Totals as of July 31, 2014					464,278
August 1, 2014 - August 15, 2014
CRDA	15,805	$	8.56	15,805
CRDB	—	$	—	—
Totals as of August 15, 2014					448,473
Cancellation of 2012 Repurchase Authorization					(448,473	)
Approval of 2014 Repurchase Authorization					2,000,000
August 16, 2014 - August 31, 2014
CRDA	—	$	—	—
CRDB	—	$	—	—
Totals as of August 31, 2014					2,000,000
September 1, 2014 - September 30, 2014
CRDA	—	$	—	—
CRDB	—	$	—	—
Totals as of September 30, 2014	44,254			44,254	2,000,000

Table of Contents

Item 6. Exhibits

See Index to Exhibits on page 42.

Table of Contents

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.



		Crawford & Company (Registrant)

Date:	November 6, 2014	/s/ Jeffrey T. Bowman
		Jeffrey T. Bowman
		President and Chief Executive Officer (Principal Executive Officer)


Date:	November 6, 2014	/s/ W. Bruce Swain
		W. Bruce Swain
		Executive Vice President and Chief Financial Officer (Principal Financial Officer)

Table of Contents

INDEX TO EXHIBITS



Exhibit
No.		Description
3.1		Restated Articles of Incorporation of the Registrant (incorporated by reference to Exhibit 3.1 to the Registrant’s Current Report on Form 8-K filed with the Securities and Exchange Commission on May 14, 2007)

3.2		Restated By-laws of the Registrant, as amended (incorporated by reference to Exhibit 3.1 of the Registrant’s Current Report on Form 8-K filed with the Securities and Exchange Commission on December 22, 2008)

10		Terms of Employment Agreement between Dalerick Carden and the Registrant, dated October 2, 2014

15		Letter of Ernst & Young LLP

31.1		Certification of principal executive officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

31.2		Certification of principal financial officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

32.1		Certification of principal executive officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002

32.2		Certification of principal financial officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002

101		XBRL Documents