Edgar Filing: CONNS INC

a6120367.htm

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q/A

QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d)

OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended October 31, 2009

Commission File Number 000-50421

CONN'S, INC.

(Exact name of registrant as specified in its charter)

A Delaware Corporation	06-1672840
(State or other jurisdiction of incorporation or organization)	(I.R.S. Employer Identification Number)

3295 College Street

Beaumont, Texas 77701

(409) 832-1696

(Address, including zip code, and telephone

number, including area code, of registrant's

principal executive offices)

NONE

(Former name, former address and former

fiscal year, if changed since last report)

Indicate by check mark whether the registrant (l) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes [ x ] No [ ]

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes [ ] No [ ]

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer or a smaller reporting company. See definition of “accelerated filer and large accelerated filer” in Rule 12b-2 of the Exchange Act. (Check One):

Large accelerated filer [ ] Accelerated filer [ x ] Non-accelerated filer [ ] smaller reporting company [ ]

(Do not check if a smaller reporting company)

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act).

Yes [ ] No [ x ]

Indicate the number of shares outstanding of each of the issuer's classes of common stock, as of November 23, 2009:


Class		Outstanding
Common stock, $.01 par value per share		22,462,565

EXPLANATORY NOTE

Correction of Consolidated Financial Statements

We are amending our Quarterly Report on Form 10-Q (the "Original Filing") for the quarter ended October 31, 2009, to correct mistakes in our consolidated balance sheet as of October 31, 2009 and our consolidated statement of cash flows for the nine months ended October 31, 2009 filed with our Quarterly Report on Form 10-Q for the quarter ended October 31, 2009, which was filed with the Securities and Exchange Commission on November 25, 2009. This amendment and correction are necessitated by a typographical error in the consolidated balance sheets, specifically in the line entitled "Common stock", which led to the omission of those balances from the balance sheets, and typographical errors in the consolidated statement of cash flows, specifically on those lines in "Cash flows from operating activities" titled "(Gains) losses on interest in securitized assets" and "Changes in operating assets and liabilities - Inventory" and "Changes in operating assets and liabilities - Deferred revenues and allowances" where a close parentheses punctuation mark was inadvertently included at the end of each line.

All of the information in this Form 10-Q/A is as of October 31, 2009 and does not reflect any subsequent information or events other than the correction indicated above. Only the following items have been amended as a result of the correction:

Part I - Item 1 - Financial Statements, Consolidated Balance Sheets, Page 1

Part I - Item 1 - Financial Statements, Consolidated Statements of Cash Flows, Page 4

Other than as discussed above, this Form 10-Q/A does not reflect events occurring after the filing of the Original Filing or modify or update disclosures (including the exhibits to the Original Filing) affected by subsequent events. Accordingly, this Form 10-Q/A should be read in conjunction with our periodic filings made with the Securities and Exchange Commission subsequent to the date of the Original Filing, including any amendments to those filings. In addition, this Form 10-Q/A includes updated certifications from our Chief Executive Officer and Chief Financial Officer as Exhibits 31.1, 31.2, and 32.1.

TABLE OF CONTENTS

PART I.	FINANCIAL INFORMATION	Page No.

Item 1.	Financial Statements		1

	Consolidated Balance Sheets as of January 31, 2009 and October 31, 2009		1

	Consolidated Statements of Operations for the three and nine months ended
	October 31, 2008 and 2009		2

	Consolidated Statement of Stockholders’ Equity for the nine months ended
	October 31, 2009		3

	Consolidated Statements of Cash Flows for the nine months ended
	October 31, 2008 and 2009		4

	Notes to Consolidated Financial Statements		5

Item 2.	Management's Discussion and Analysis of Financial Condition
	and Results of Operations		19

Item 3.	Quantitative and Qualitative Disclosures About Market Risk		42

Item 4.	Controls and Procedures		43

PART II.	OTHER INFORMATION

Item 1.	Legal Proceedings		43

Item 1A.	Risk Factors		43

Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds		44

Item 4.	Submission of Matters to a Vote of Security Holders		44

Item 5.	Other Information		45

Item 6.	Exhibits		45


SIGNATURE			46

Part I. FINANCIAL INFORMATION
Item 1. Financial Statements
Conn's, Inc.
CONSOLIDATED BALANCE SHEETS
(in thousands, except share data)
Assets	January 31, 2009			October 31, 2009
Current assets				(unaudited)
Cash and cash equivalents	$	11,798		$	10,582
Other accounts receivable, net of allowance of $60 and $63, respectively		32,878			19,611
Customer accounts receivable, net of allowance of $2,338 and $6,207 respectively		61,125			136,600
Interests in securitized assets		176,543			149,366
Inventories		95,971			71,698
Deferred income taxes		13,354			15,070
Prepaid expenses and other assets		5,933			17,475
Total current assets		397,602			420,402
Long-term portion of customer accounts receivable, net of
allowance of $1,575 and $3,632, respectively		41,172			79,934
Property and equipment
Land		7,682			7,682
Buildings		12,011			14,263
Equipment and fixtures		21,670			22,898
Transportation equipment		2,646			2,413
Leasehold improvements		83,361			88,719
Subtotal		127,370			135,975
Less accumulated depreciation		(64,819	)		(74,364	)
Total property and equipment, net		62,551			61,611
Goodwill, net		9,617			-
Non-current deferred income tax asset		2,035			3,830
Other assets, net		3,652			3,344
Total assets	$	516,629		$	569,121
Liabilities and Stockholders' Equity
Current liabilities
Current portion of long-term debt	$	5		$	156
Accounts payable		57,809			40,845
Accrued compensation and related expenses		11,473			5,935
Accrued expenses		23,703			35,225
Income taxes payable		4,334			2,294
Deferred revenues and allowances		15,505			15,530
Total current liabilities		112,829			99,985
Long-term debt		62,912			125,308
Other long-term liabilities		5,702			5,396
Fair value of interest rate swaps		-			328
Deferred gains on sales of property		1,036			937
Stockholders' equity
Preferred stock ($0.01 par value, 1,000,000 shares authorized; none issued or outstanding)		-			-
Common stock ($0.01 par value, 40,000,000 shares authorized;
24,167,445 and 24,185,770 shares issued at January 31, 2009 and October 31, 2009, respectively)		242			242
Additional paid-in capital		103,553			105,587
Accumulated other comprehensive loss		-			(213	)
Retained earnings		267,426			268,622
Treasury stock, at cost, 1,723,205 shares		(37,071	)		(37,071	)
Total stockholders' equity		334,150			337,167
Total liabilities and stockholders' equity	$	516,629		$	569,121

See notes to consolidated financial statements.

Conn's, Inc.
CONSOLIDATED STATEMENTS OF OPERATIONS
(unaudited)
(in thousands, except earnings per share)

	Three Months Ended October 31,						Nine Months Ended October 31,

	2008			2009			2008			2009


Revenues
Product sales	$	160,253		$	148,463		$	515,404		$	508,669
Repair service agreement commissions, net		8,547			7,320			28,428			25,968
Service revenues		5,129			5,599			15,809			17,195

Total net sales		173,929			161,382			559,641			551,832

Finance charges and other		25,567			25,184			81,224			84,790
Net decrease in fair value		(15,750	)		(3,731	)		(20,029	)		(2,250	)

Total finance charges and other		9,817			21,453			61,195			82,540

Total revenues		183,746			182,835			620,836			634,372

Cost and expenses
Cost of goods sold, including warehousing
and occupancy costs		127,007			120,963			402,853			407,594
Cost of parts sold, including warehousing
and occupancy costs		2,479			2,672			7,073			8,056
Selling, general and administrative expense		62,361			65,548			185,629			193,040
Goodwill impairment		-			9,617			-			9,617
Provision for bad debts		2,802			3,504			3,394			7,645

Total cost and expenses		194,649			202,304			598,949			625,952

Operating income (loss)		(10,903	)		(19,469	)		21,887			8,420
Interest expense, net		468			1,281			368			2,809
Other (income) expense, net		(4	)		(33	)		102			(54	)

Income (loss) before income taxes		(11,367	)		(20,717	)		21,417			5,665

Provision (benefit) for income taxes		(3,625	)		(5,443	)		8,351			4,469

Net income (loss)	$	(7,742	)	$	(15,274	)	$	13,066		$	1,196

Earnings (loss) per share
Basic	$	(0.35	)	$	(0.68	)	$	0.58		$	0.05
Diluted	$	(0.35	)	$	(0.68	)	$	0.58		$	0.05
Average common shares outstanding
Basic		22,422			22,459			22,404			22,453
Diluted		22,422			22,459			22,604			22,658

See notes to consolidated financial statements.

Conn's, Inc.
CONSOLIDATED STATEMENT OF STOCKHOLDERS' EQUITY
Nine Months Ended October 31, 2009
(unaudited)
(in thousands, except descriptive shares)

							Other
					Additional		Compre-
	Common Stock				Paid-in		hensive			Retained		Treasury
	Shares		Amount		Capital		Loss			Earnings		Stock			Total

Balance January 31, 2009		24,167	$	242	$	103,553	$	-		$	267,426	$	(37,071	)	$	334,150


Issuance of shares of common
stock under Employee
Stock Purchase Plan		19				165										165
						-
Stock-based compensation						1,869										1,869

Net income											1,196					1,196

Adjustment of fair value of
interest rate swaps
net of tax of $81								(213	)							(213	)
Total comprehensive income
(Total comprehensive loss of
of $15,337 for three months
ended October 31, 2009)																983

Balance October 31, 2009		24,186	$	242	$	105,587	$	(213	)	$	268,622	$	(37,071	)	$	337,167

See notes to consolidated financial statements.

Conn’s, Inc.
CONSOLIDATED STATEMENTS OF CASH FLOWS
(unaudited) (in thousands)
	Nine Months Ended October 31,
	2008			2009

Cash flows from operating activities
Net income	$	13,066		$	1,196
Adjustments to reconcile net income to net cash used in operating activities:
Depreciation		9,462			10,062
Amortization / (Accretion), net		(234	)		833
Provision for bad debts		3,394			7,645
Stock-based compensation		2,465			1,869
Goodwill impairment		-			9,617
Discounts on promotional credit		4,254			3,220
(Gains) losses on interest in securitized assets		(17,090	)		5,165
(Increase) decrease in fair value of securitized assets		20,029			2,250
Provision for deferred income taxes		(9,276	)		(2,520	)
(Gains) losses on sales of property and equipment		77			(79	)
Changes in operating assets and liabilities:
Customer accounts receivable		(81,325	)		(123,867	)
Other accounts receivable		6,310			13,267
Interest in securitized assets		9,205			17,741
Inventory		(24,844	)		24,273
Prepaid expenses and other assets		(3,249	)		(1,113	)
Accounts payable		34,050			(16,964	)
Accrued expenses		7,243			5,984
Income taxes payable		185			(13,345	)
Deferred revenue and allowances		2,984			304
Net cash used in operating activities		(23,294	)		(54,462	)
Cash flows from investing activities
Purchases of property and equipment		(14,971	)		(8,627	)
Proceeds from sales of property		212			57
Net cash used in investing activities		(14,759	)		(8,570	)
Cash flows from financing activities
Proceeds from stock issued under employee benefit plans		745			165
Excess tax benefits from stock-based compensation		39			-
Borrowings under lines of credit		95,334			220,447	)
Payments on lines of credit		(61,934	)		(158,347	)
Increase in deferred financing costs		(2,772	)		(423	)
Payment of promissory notes		(91	)		(26	)
Net cash provided by financing activities		31,321			61,816
Net change in cash		(6,732	)		(1,216	)
Cash and cash equivalents
Beginning of the year		11,015			11,798
End of period	$	4,283		$	10,582

Supplemental disclosure of non-cash activity
Cash interest received from interests in securitized assets	$	23,146		$	32,712
Cash proceeds from new securitizations		243,619			114,669
Cash flows from servicing fees		19,462			18,169
Purchases of property and equipment financed by notes payable		-			473

See notes to consolidated financial statements.

Conn’s , Inc.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(unaudited)

October 31, 2009

1. Summary of Significant Accounting Policies

Basis of Presentation. The accompanying unaudited, condensed consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States for interim financial information and with the instructions to Form 10-Q and Article 10 of Regulation S-X. Accordingly, they do not include all of the information and footnotes required by accounting principles generally accepted in the United States for complete financial statements. The accompanying financial statements reflect all adjustments that are, in the opinion of management, necessary for a fair statement of the results for the interim periods presented. All such adjustments are of a normal recurring nature, except as otherwise described herein. Operating results for the three and nine month period ended October 31, 2009, are not necessarily indicative of the results that may be expected for the fiscal year ending January 31, 2010. The financial statements should be read in conjunction with the Company’s (as defined below) audited consolidated financial statements and the notes thereto included in the Company’s Annual Report on Form 10-K filed on March 26, 2009.

The Company’s balance sheet at January 31, 2009, has been derived from the audited financial statements at that date but does not include all of the information and footnotes required by accounting principles generally accepted in the United States for complete financial presentation. Please see the Company’s Form 10-K for the fiscal year ended January 31, 2009, for a complete presentation of the audited financial statements at that date, together with all required footnotes, and for a complete presentation and explanation of the components and presentations of the financial statements.

Principles of Consolidation. The consolidated financial statements include the accounts of Conn’s, Inc. and all of its wholly-owned subsidiaries (the Company). All material intercompany transactions and balances have been eliminated in consolidation.

The Company enters into securitization transactions to sell eligible retail installment and revolving customer receivables and retains servicing responsibilities and subordinated interests. These securitization transactions are accounted for as sales because the Company has relinquished control of the receivables. Additionally, the Company has transferred the receivables to a qualifying special purpose entity (QSPE). Accordingly, neither the transferred receivables nor the accounts of the QSPE are included in the consolidated financial statements of the Company. The Company's retained interest in the transferred receivables is recorded at fair value. The Company elected the fair value option because it believes that the fair value option provides a more easily understood presentation for financial statement users. The fair value option simplifies the treatment of changes in the fair value of the asset, by reflecting all changes in the fair value of its Interests in securitized assets in current earnings, in Finance charges and other.

Fair Value of Financial Instruments. The fair value of cash and cash equivalents, receivables retained on our balance sheet, and accounts payable approximate their carrying amounts because of the short maturity of these instruments. The fair value of the Company’s interests in securitized receivables is determined by estimating the present value of future expected cash flows using management’s best estimates of the key assumptions, including credit losses, forward yield curves and discount rates commensurate with the risks involved. See Note 3. The fair value of the Company’s long-term debt is determined by estimating the present value of future cash flows as if the debt were being carried at the interest rate the Company would currently incur if it were to complete a similar transaction. The fair value of the Company’s long-term debt as of October 31, 2009 was approximately $121.1 million, based on the assumption that the interest spread would be approximately 200 basis points higher than the current spread in the revolving facility. The carrying amount of the long-term debt as of October 31, 2009 was approximately $125.3 million. The Company’s interest rate swaps are presented on the balance sheet at fair value.

Provision / (Benefit) for Income Taxes. The provision (benefit) for income taxes for the three months and nine months ended October 31, 2009, were impacted primarily by the change in pre-tax income. The effective tax rate was higher during the 2009 period because taxes for the state of Texas are based on gross margin, and, as a result, partially offset the benefit for income taxes due to our loss before income taxes in the current year periods. Additionally, the Company is uncertain as to what amount of its litigation reserves will be ultimately deductible for taxes and, as such, approximately $1.6 million of tax benefit related to that expense has not yet been recognized.

Use of Estimates. The preparation of financial statements in conformity with generally accepted accounting principles requires management to make estimates and assumptions that affect the amounts reported in the financial statements and accompanying notes. Actual results could differ from those estimates. See the discussion under Note 3 regarding the changes in the inputs used in the Company’s valuation of its Interests in securitized assets.

Earnings(Loss) Per Share. The Company calculates basic earnings per share by dividing net income (loss) by the weighted average number of common shares outstanding. Diluted earnings per share include the dilutive effects of any stock options granted, as calculated under the treasury-stock method. The weighted average number of anti-dilutive stock options not included in calculating diluted EPS was 1.1 million for the three and nine months ended October 31, 2008 and 1.5 million for the three and nine months ended October 31, 2009. Due to the net loss incurred for the three months ended October 31, 2008 and the three months ended October 31, 2009, no stock options were included in the computation of diluted loss per share. 209,706 and 166,438 stock options for the 2008 and 2009 period, respectively, were excluded from the calculation of diluted EPS for the quarter. The following table sets forth the shares outstanding for the earnings (loss) per share calculations:

The following table sets forth the shares outstanding for the earnings (loss) per share calculations:

	Three Months Ended
	October 31,
	2008		2009

Common stock outstanding, net of treasury stock, beginning of period		22,410,400		22,457,486
Weighted average common stock issued in stock option exercises		10,076		-
Weighted average common stock issued to employee stock purchase plan		1,512		1,767
Shares used in computing basic earnings (loss) per share		22,421,988		22,459,253
Dilutive effect of stock options, net of assumed repurchase of treasury stock		-		-
Shares used in computing diluted earnings (loss) per share		22,421,988		22,459,253


	Nine Months Ended
	October 31,
		2008		2009

Common stock outstanding, net of treasury stock, beginning of period		22,374,966		22,444,240
Weighted average common stock issued in stock option exercises		23,022		-
Weighted average common stock issued to employee stock purchase plan		6,002		9,189
Shares used in computing basic earnings per share		22,403,990		22,453,429
Dilutive effect of stock options, net of assumed repurchase of treasury stock		200,379		204,729
Shares used in computing diluted earnings per share		22,604,369		22,658,158

Reclassifications. Certain reclassifications have been made in the prior year’s financial statements to conform to the current year’s presentation. The Company reclassified approximately $5.7 million from Deferred revenues and allowances in current liabilities to Other long-term liabilities. This represents the amount of deferred revenues on tenant improvement allowances that will be realized beyond 12 months.

Adoption of New Accounting Pronouncements. In June 2009, the FASB issued SFAS No. 168, “The FASB Accounting Standards Codification™ and the Hierarchy of Generally Accepted Accounting Principles, a replacement of FASB Statement No. 162” (“ASC 105-10-65/FAS 168”). The standard establishes the FASB Accounting Standards Codification™ (the “Codification” or “ASC”) as the single source of authoritative accounting principles recognized by the FASB to be applied by nongovernmental entities in the preparation of financial statements in conformity with GAAP, and is intended to simplify user access to all authoritative GAAP by providing all the authoritative literature related to a particular topic in one place. Subsequently, the Codification will require companies to change how they reference GAAP throughout the financial statements. The Company has adopted the Codification which became effective in the current quarter and has provided the pre-Codification reference along with the related ASC references to allow readers an opportunity to see the impact of the Codification on its financial statements and disclosures.

On February 1, 2009, the Company was required to adopt SFAS 161, Disclosures about Derivative Instruments and Hedging Activities, an amendment of FASB Statement No. 133, (“ASC 815-10-65/SFAS 161”). This statement is intended to improve transparency in financial reporting by requiring enhanced disclosures of an entity's derivative instruments and hedging activities and their effects on the entity's financial position, financial performance, and cash flows. ASC 815-10-65/SFAS 161 applies to all derivative instruments within the scope of SFAS 133, as well as related hedged items, bifurcated derivatives, and non-derivative instruments that are designated and qualify as hedging instruments. ASC 815-10-65/FAS 161 only impacts disclosure requirements and therefore will not have an impact on the Company’s financial position, financial performance or cash flows. The required disclosures have been included in Note 6 to the financial statements.

In April 2009, the FASB issued FSP FAS 107-1 and Accounting Principles Board ("APB") Opinion No. 28-1 , Interim Disclosures about Fair Value of Financial Instruments, (“ASC 825-10-65/FSP 107-1 and APB 28-1”), which requires the Company to provide disclosures about fair value of financial instruments in each interim and annual period that financial statements are prepared. The Company adopted the provisions of ASC 825-10-65/FSP 107-1 and APB 28-1, which became effective for periods ending after June 15, 2009.

In May 2009, the FASB issued SFAS No. 165, Subsequent Events (“ASC 855-10/SFAS165”), which establishes general standards of accounting for and disclosure of events that occur after the balance sheet date but before financial statements are issued or are available to be issued. The Company adopted the provisions of ASC 855-10/SFAS No. 165, which became effective for interim and annual reporting periods ending after June 15, 2009. Subsequent events have been evaluated through the date and time the financial statements were issued on November 25, 2009. No material subsequent events have occurred since October 31, 2009 that required recognition or disclosure in the Company’s current period financial statements.

Recently Issued Accounting Pronouncements. In June 2009, the FASB issued revised authoritative guidance to improve the relevance and comparability of the information that a reporting entity provides in its financial statements about a transfer of financial assets; the effects of a transfer on its financial position, financial performance, and cash flows; and a transferor’s continuing involvement, if any, in transferred financial assets. After the effective date, the concept of a qualifying special-purpose entity will no longer be relevant for accounting purposes. Therefore, formerly qualifying special-purpose entities (as defined under previous accounting standards) should be evaluated for consolidation by reporting entities on and after the effective date in accordance with the applicable consolidation guidance. If the evaluation on the effective date results in consolidation, the reporting entity should apply the transition guidance provided in the pronouncement that requires consolidation. The new FASB-issued authoritative guidance is effective for fiscal years beginning after November 15, 2009. The Company is currently evaluating the impact that the adoption will have on its consolidated financial statements as it relates to its qualifying special purpose entity, and the adoption could result in the Company’s QSPE, which is currently recorded off-balance sheet, being consolidated in the Company’s balance sheet, in addition to potential changes in the Company’s statement of operations.

In June 2009, the FASB issued revised authoritative guidance to improve financial reporting by companies involved with variable interest entities and to provide more relevant and reliable information to users of financial statements. This revised guidance would require an enterprise to perform an analysis to determine whether the enterprise’s variable interest or interests give it a controlling financial interest in a variable interest entity. This analysis identifies the primary beneficiary of a variable interest entity as the enterprise that has both of the following characteristics:

a.	The power to direct the activities of a variable interest entity that most significantly impact the entity’s economic performance

b.	The obligation to absorb losses of the entity that could potentially be significant to the variable interest entity or the right to receive benefits from the entity that could potentially be significant to the variable interest entity.

The new FASB-issued authoritative guidance is effective for fiscal years beginning after November 15, 2009. The Company is currently evaluating the impact that the adoption of this revised guidance will have on its consolidated financial statements, specifically as it relates to its qualifying special purpose entity.

2. Goodwill

Goodwill represents the excess of consideration paid over the fair value of tangible and identifiable intangible net assets acquired in connection with the acquisitions of certain of the Company’s insurance and finance operations. The Company performs an assessment annually in the fourth quarter testing for the impairment of goodwill, or at any other time when impairment indicators exist. As a result of the sustained decline in the Company’s market capitalization, the increasingly challenging economic environment during the current year third quarter, and its impact on the Company’s comparable store sales, credit portfolio performance and operating results, the Company determined that an interim goodwill impairment test was necessary during the current year third quarter.

A two-step method was utilized for determining goodwill impairment. The valuation of the Company was performed utilizing the services of outside valuation consultants using both an income approach utilizing discounted debt-free cash flows of the Company and comparable valuation multiples. Upon completion of the impairment test, the Company concluded that the carrying value of the Company’s recorded goodwill was impaired. As a result, the Company recorded a goodwill impairment charge of $9.6 million in the current year third quarter, reducing the balance of goodwill on its balance sheet to zero.

3. Fair Value of Interests in Securitized Assets

The Company estimates the fair value of its Interests in securitized assets using a discounted cash flow model with most of the inputs used being unobservable inputs. The primary unobservable inputs, which are derived principally from the Company’s historical experience, with input from its investment bankers and financial advisors, include the estimated portfolio yield, credit loss rate, discount rate and payment rate and reflect the Company’s judgments about the assumptions market participants would use in determining fair value. In determining the cost of borrowings, the Company uses current actual borrowing rates, and adjusts them, as appropriate, using interest rate futures data from market sources to project interest rates over time. Changes in the inputs over time, including varying credit portfolio performance, market interest rate changes, market participant risk premiums required, or a shift in the mix of funding sources, could result in significant volatility in the fair value of the Interest in securitized assets, and thus the earnings of the Company.

For the three and nine months ended October 31, 2009, Finance charges and other included a non-cash decrease in the fair value our Interests in securitized assets of $3.7 million and $2.2 million, respectively, reflecting primarily a higher weighted-average loss rate included in the inputs during the three months ended October 31, 2009. Based on the Company’s current loss rate expectations and the additional risk premium that a market participant would require on that loss rate, the Company estimated that a market participant would require a loss rate input that was approximately 100 basis points higher than what was utilized at July 31, 2009. As a result the Company increased the weighted-average loss rate from 4.0% at July 31, 2009 to 5.0% at October 31, 2009. This was partially offset by a lower risk premium included in the discount rate inputs during the nine months ended October 31, 2009. Based on a review of the changes in market risk premiums during the nine months ended October 31, 2009, and discussions with its investment bankers and financial advisors, the Company estimated that a market participant would require a risk premium that was approximately 100 basis points less than was utilized at July 31, 2009, and 550 basis points less than was utilized at January 31, 2009. As a result, the Company decreased the weighted average discount rate input from 30.0% at January 31, 2009 to 25.5% at July 31, 2009, and to 24.3% at October 31, 2009, after reflecting a 3 basis point decrease in the risk-free interest rate included in the discount rate input at July 31, 2009, and a further 11 basis point decrease at October 31, 2009. These changes, along with changes in the funding mix inputs utilized, representing changes in the portion of Company-provided financing as opposed to the funding obtained by the QSPE from third-party sources, and other input changes which decreased the fair value, resulted in a decrease in fair value for the nine month period ended October 31, 2009 (see reconciliation of the balance of interests in securitized assets below). The changes in fair value resulted in a decrease in Income before taxes of $3.7 million and $2.2 million, a decrease in net income of $2.4 million and $1.5 million for the three and nine months ended October 31, 2009, respectively, and a decrease in basic and diluted earnings per share of $0.11 and $0.06 for the three and nine months ended October 31, 2009.

If a market participant were to require a return on investment that is 10% higher than estimated in the Company’s calculation, the fair value of its interest in securitized assets would be decreased by $3.4 million as of October 31, 2009. The Company will continue to monitor financial market conditions and, each quarter, as it reassesses the inputs used, may adjust its inputs up or down, including the risk premiums it estimates a market participant would use. As the financial markets and general economic conditions fluctuate, the Company will likely be required to record additional non-cash gains and losses in future periods.

The Company uses a discounted cash flow model to estimate its servicing liability using the portfolio performance and discount rate assumptions discussed above, and an estimate of the servicing fee a market participant would require to service the portfolio. There is risk to the Company that the expenses incurred to service the portfolio would exceed the amount of liability recorded.

The following is a reconciliation of the beginning and ending balances of the Interests in securitized assets and the beginning and ending balances of the servicing liability for the three months ended October 31, 2008 and 2009 (in thousands):

	Three Months Ended
	October 31,
	2008			2009
Reconciliation of Interests in Securitized Assets:

Balance of Interests in securitized assets at beginning of period	$	177,648		$	164,090

Amounts recorded in Finance charges and other:
Gains (losses) associated with changes in portfolio balances		(45	)		846
Changes in fair value due to assumption changes:
Fair value increase (decrease) due to changing portfolio yield		(672	)		(1,055	)
Fair value increase (decrease) due to lower (higher) projected interest rates		310			251
Fair value increase (decrease) due to lower (higher) projected loss rates		(3,767	)		(3,691	)
Fair value increase (decrease) due to changes in funding mix		(2,749	)		(1,619	)
Fair value increase (decrease) due to change in risk-free interest rate
component of discount rate		1,671			164
Fair value increase (decrease) due to change in risk premium included
in discount rate		(11,252	)		1,452
Other changes		553			(173	)
Net change in fair value due to assumption changes		(15,906	)		(4,671	)

Net losses included in Finance charges and other (a)		(15,951	)		(3,825	)

Change in balance of subordinated security and equity interest due to
transfers of receivables		492			(10,899	)

Balance of Interests in securitized assets at end of period	$	162,189		$	149,366

Reconciliation of Servicing Liability:

Balance of servicing liability at beginning of period	$	1,279		$	985

Amounts recorded in Finance charges and other:
Increase (decrease) associated with change in portfolio balances		(134	)		(71	)
Increase (decrease) due to change in discount rate		(46	)		7
Other changes		(21	)		(30	)
Net change included in Finance charges and other (b)		(201	)		(94	)

Balance of servicing liability at end of period	$	1,078		$	891

Net decrease in fair value included
in Finance charges and other (a) - (b)	$	(15,750	)	$	(3,731	)

The following is a reconciliation of the beginning and ending balances of the Interests in securitized assets and the beginning and ending balances of the servicing liability for the nine months ended October 31, 2008 and 2009 (in thousands):

	Nine Months Ended
	October 31,
	2008			2009
Reconciliation of Interests in Securitized Assets:

Balance of Interests in securitized assets at beginning of period	$	178,150		$	176,543

Amounts recorded in Finance charges and other:
Gains associated with changes in portfolio balances		122			1,527
Changes in fair value due to assumption changes:
Fair value increase (decrease) due to changing portfolio yield		(1,488	)		(1,531	)
Fair value increase (decrease) due to lower (higher) projected interest rates		187			384
Fair value increase (decrease) due to lower (higher) projected loss rates		(3,767	)		(3,691	)
Fair value increase (decrease) due to changes in funding mix		(1,496	)		(6,505	)
Fair value increase (decrease) due to change in risk-free interest rate
component of discount rate		1,433			187
Fair value increase (decrease) due to change in risk premium included
in discount rate		(16,380	)		7,949
Other changes		1,241			(836	)
Net change in fair value due to assumption changes		(20,270	)		(4,043	)

Net losses included in Finance charges and other (a)		(20,148	)		(2,516	)

Change in balance of subordinated security and equity interest due to
transfers of receivables		4,187			(24,661	)

Balance of Interests in securitized assets at end of period	$	162,189		$	149,366

Reconciliation of Servicing Liability:

Balance of servicing liability at beginning of period	$	1,197		$	1,157

Amounts recorded in Finance charges and other:
Increase (decrease) associated with change in portfolio balances		(48	)		(250	)
Increase (decrease) due to change in discount rate		(66	)		37
Other changes		(5	)		(53	)
Net change included in Finance charges and other (b)		(119	)		(266	)

Balance of servicing liability at end of period	$	1,078		$	891

Net decrease in fair value included
in Finance charges and other (a) - (b)	$	(20,029	)	$	(2,250	)

4. Supplemental Disclosure of Revenue

The following is a summary of the classification of the amounts included as Finance charges and other for the three and nine months ended October 31, 2008 and 2009 (in thousands):

	Three Months ended						Nine Months ended
	October 31,						October 31,
	2008			2009			2008			2009

Securitization income:
Servicing fees received	$	6,602		$	5,548		$	19,462		$	18,169
Gains (losses) on sale of receivables, net		1,682			(3,807	)		17,090			(5,165	)
Change in fair value of securitized assets		(15,750	)		(3,731	)		(20,029	)		(2,250	)
Interest earned on retained interests		8,314			9,710			23,146			32,712
Total securitization income		848			7,720			39,669			43,466
Insurance commissions		4,396			3,355			15,336			13,056
Interest income from receivables not sold and other		4,573			10,378			6,190			26,018
Finance charges and other	$	9,817		$	21,453		$	61,195		$	82,540

5. Interests in Securitized Receivables

The Company has an agreement to sell customer receivables. As part of this agreement, the Company sells eligible retail installment contracts and revolving receivable accounts to a QSPE that pledges the transferred accounts to a trustee for the benefit of investors. The following table summarizes the availability of funding under the Company’s securitization program at October 31, 2009 (in thousands):

	Capacity		Utilized		Available
2002 Series A	$	200,000	$	188,000	$	12,000
2006 Series A – Class A		90,000		90,000		-
2006 Series A – Class B		43,333		43,333		-
2006 Series A – Class C		16,667		16,667		-
Total	$	350,000	$	338,000	$	12,000

The 2002 Series A program functions as a credit facility to fund the initial transfer of eligible receivables. When the facility approaches a predetermined amount, the QSPE (Issuer) is required to seek financing to pay down the outstanding balance in the 2002 Series A variable funding note. The amount paid down on the facility then becomes available to fund the transfer of new receivables or to meet required principal payments on other series as they become due. The new financing could be in the form of additional notes, bonds or other instruments as the market and transaction documents might allow. The 2002 Series A program consists of $200 million that is renewable annually, at our option, until September 2012. The 2006 Series A program, which was consummated in August 2006, is non-amortizing for the first four years and officially matures in April 2017. However, it is expected that the principal payments, which begin in September 2010, will retire the bonds prior to that date.

The agreement contains certain covenants requiring the maintenance of various financial ratios and receivables performance standards. The Issuer was in compliance with the covenants at October 31, 2009. Additionally, the agreement contains cross-default provisions, such that, any default under another credit facility of the Company or the Issuer would result in a default under this agreement, and any default under this agreement would result in a default under those agreements. Based on recent declines in the economic conditions in the Company’s markets and the related impacts on its operating results, there is a reasonable likelihood that the Company could trigger the default provisions of its credit facilities beginning January 31, 2010, unless it is able to sufficiently improve operating trends, reduce the amount of debt outstanding on its balance sheet or amend the covenants contained in its and the QSPE’s credit facilities prior to January 31, 2010. Any amendment to the credit facilities would likely result in higher borrowing costs, among other potential requirements. If there is a default under any of the facilities that is not waived by the various lenders, it could result in the requirement to immediately begin repayment of all amounts owed under the Company’s and QSPE’s credit facilities. If the repayment of amounts owed under the Company's credit facility is accelerated, it may not have sufficient cash and liquid assets at such time to be able to immediately repay all the amounts owed under the facility. Any repayment requirement or acceleration of amounts owed could have a material adverse affect on the business operations of the Company.

As part of the securitization program, the Company and Issuer arranged for the issuance of a stand-by letter of credit in the amount of $20.0 million to provide assurance to the trustee on behalf of the bondholders that funds collected monthly by the Company, as servicer, will be remitted as required under the base indenture and other related documents. The letter of credit expires in August 2010, and the maximum potential amount of future payments is the face amount of the letter of credit. The letter of credit is callable, at the option of the trustee, if the Company, as servicer, fails to make the required monthly payments of the cash collected to the trustee.

Through its retail sales activities, the Company generates customer retail installment contracts and revolving receivable accounts. The Company enters into securitization transactions to sell eligible accounts to the QSPE. In these securitizations, the Company retains servicing responsibilities and subordinated interests. The Company receives annual servicing fees and other benefits approximating 4.0% of the outstanding balance and rights to future cash flows arising after the investors in the securities issued by or on behalf of the QSPE have received from the trustee all contractually required principal and interest amounts. The Company records a servicing liability related to the servicing obligations (See Note 3). The investors and the securitization trustee have no recourse to the Company’s other assets for failure of the individual customers of the Company and the QSPE to pay when due. The Company’s retained interests are subordinate to the investors’ interests, and would not be paid if the Issuer is unable to repay the amounts due under the 2002 Series A and 2006 Series A programs. Their value is subject to credit, prepayment, and interest rate risks on the transferred financial assets.

The fair values of the Company’s interest in securitized assets were as follows (in thousands):

	January 31,		October 31,
	2009		2009
Interest-only strip	$	31,958	$	19,061
Subordinated securities		144,585		130,305
Total fair value of interests in securitized assets	$	176,543	$	149,366

The table below summarizes valuation assumptions used for each period presented:

	January 31,			October 31,
	2009			2009
Net interest spread
Primary installment		14.5	%		14.4	%
Primary revolving		14.5	%		14.4	%
Secondary installment		14.1	%		12.5	%
Expected losses
Primary installment		3.4	%		4.5	%
Primary revolving		3.4	%		4.5	%
Secondary installment		5.5	%		6.5	%
Projected expense
Primary installment		3.9	%		4.0	%
Primary revolving		3.9	%		4.0	%
Secondary installment		3.9	%		4.0	%
Discount rates
Primary installment		29.2	%		23.7	%
Primary revolving		29.2	%		23.7	%
Secondary installment		33.2	%		27.7	%

At October 31, 2009, key economic assumptions and the sensitivity of the current fair value of the interests in securitized assets to immediate 10% and 20% adverse changes in those assumptions are as follows (dollars in thousands):

	Primary			Primary			Secondary
	Portfolio			Portfolio			Portfolio
	Installment			Revolving			Installment
Fair value of interest in securitized assets	$	112,154		$	8,668		$	28,544

Expected weighted average life	1.3 years			1.3 years			1.8 years

Net interest spread assumption		14.4	%		14.4	%		12.5	%
Impact on fair value of 10% adverse change	$	3,547		$	274		$	1,044
Impact on fair value of 20% adverse change	$	6,994		$	541		$	2,058
Expected losses assumptions		4.5	%		4.5	%		6.5	%
Impact on fair value of 10% adverse change	$	1,110		$	86		$	541
Impact on fair value of 20% adverse change	$	2,211		$	171		$	1,075
Projected expense assumption		4.0	%		4.0	%		4.0	%
Impact on fair value of 10% adverse change	$	982		$	76		$	356
Impact on fair value of 20% adverse change	$	1,964		$	152		$	711
Discount rate assumption		23.7	%		23.7	%		27.7	%
Impact on fair value of 10% adverse change	$	2,399		$	185		$	829
Impact on fair value of 20% adverse change	$	4,683		$	362		$	1,612

These sensitivities are hypothetical and should be used with caution. As the figures indicate, changes in fair value based on a 10% variation in assumptions generally cannot be extrapolated because the relationship of the change in assumption to the change in fair value may not be linear. Also, the effect of the variation in a particular assumption on the fair value of the interest-only strip is calculated without changing any other assumption; in reality, changes in one factor may result in changes in another (i.e. increases in market interest rates may result in lower prepayments and increased credit losses), which might magnify or counteract the sensitivities.

The following tables present quantitative information about the receivables portfolios managed by the Company (in thousands):

	Total Principal Amount of						Principal Amount Over				Principal Amount
	Receivables						60 Days Past Due (1)				Reaged (1)
	January 31,			October 31,			January 31,		October 31,		January 31,		October 31,
	2009			2009			2009		2009		2009		2009
Primary portfolio:
Installment	$	551,838		$	556,535		$	33,126	$	42,694	$	88,224	$	88,152
Revolving		38,084			36,553			2,027		2,083		2,401		1,912
Subtotal		589,922			593,088			35,153		44,777		90,625		90,064
Secondary portfolio:
Installment		163,591			145,109			19,988		23,735		50,537		49,073
Total receivables managed		753,513			738,197			55,141		68,512		141,162		139,137
Less receivables sold		645,715			506,783			52,214		58,871		131,893		123,384
Receivables not sold		107,798			231,414		$	2,927	$	9,641	$	9,269	$	15,753
Allowance for uncollectible accounts		(3,913	)		(9,840	)
Allowances for promotional credit programs		(1,588	)		(5,040	)
Current portion of customer accounts
receivable, net		61,125			136,600
Long-term customer accounts
receivable, net	$	41,172		$	79,934

(1) Amounts are based on end of period balances and accounts could be represented in both the past due and reaged columns shown above.

					Net Credit								Net Credit
	Average Balances				Charge-offs (2)				Average Balances				Charge-offs (2)
	Three Months Ended				Three Months Ended				Nine Months Ended				Nine Months Ended
	October 31,				October 31,				October 31,				October 31,
	2008		2009		2008		2009		2008		2009		2008		2009
Primary portfolio:
Installment	$	508,241	$	558,195					$	485,951	$	555,090
Revolving		42,420		33,408						44,375		33,614
Subtotal		550,661		591,603	$	3,849	$	5,860		530,326		588,704	$	10,859	$	14,261
Secondary portfolio:
Installment		151,783		152,705		2,098		2,236		151,883		155,003		5,179		5,840
Total receivables managed		702,444		744,308		5,947		8,096		682,209		743,707		16,038		20,101
Less receivables sold		644,447		553,550		5,748		6,977		653,735		575,407		15,473		18,069
Receivables not sold	$	57,997	$	190,758	$	199	$	1,119	$	28,474	$	168,300	$	565	$	2,032


(2) Amounts represent total credit charge-offs, net of recoveries, on total receivables.

6. Debt and Letters of Credit

On August 14, 2008, the Company entered into a $210 million asset-based revolving credit facility that provides funding based on a borrowing base calculation that includes accounts receivable and inventory. The facility matures in August 2011 and bears interest at LIBOR plus a spread ranging from 225 basis points to 275 basis points, based on a fixed charge coverage ratio. In addition to the fixed charge coverage ratio, the revolving credit facility includes a leverage ratio requirement, a minimum receivables cash recovery percentage requirement, a net capital expenditures limit and combined portfolio performance covenants. The Company was in compliance with the covenants at October 31, 2009. Additionally, the agreement contains cross-default provisions, such that, any default under another credit facility of the Company or its QSPE would result in a default under this agreement, and any default under this agreement would result in a default under those agreements. Based on recent declines in the economic conditions in the Company’s markets and the related impacts on its operating results, there is a reasonable likelihood that the Company could trigger the default provisions of its credit facilities beginning January 31, 2010, unless it is able to sufficiently improve operating trends, reduce the amount of debt outstanding on its balance sheet or amend the covenants contained in its and the QSPE’s credit facilities prior to January 31, 2010. Any amendment to the credit facilities would likely result in higher borrowing costs, among other potential requirements. If there is a default under any of the facilities that is not waived by the various lenders, it could result in the requirement to immediately begin repayment of all amounts owed under the Company’s and QSPE’s credit facilities. If the repayment of amounts owed under the Company's credit facility is accelerated, it may not have sufficient cash and liquid assets at such time to be able to immediately repay all the amounts owed under the facility. Any repayment requirement or acceleration of amounts owed could have a material adverse affect on the business operations of the Company.

Debt consisted of the following at the periods ended (in thousands):

	January 31,		October 31,
	2009		2009


Revolving credit facility for $210 million maturing in August 2011	$	62,900	$	125,000
Unsecured revolving line of credit for $10 million maturing in September 2009		-		-
Other long-term debt		17		464
Total debt		62,917		125,464
Less current portion of debt		5		156
Long-term debt	$	62,912	$	125,308

The Company’s revolving credit facility provides it the ability to utilize letters of credit to secure its obligations as the servicer under its QSPE’s asset-backed securitization program, deductibles under the Company’s property and casualty insurance programs and international product purchases, among other acceptable uses. At October 31, 2009, the Company had outstanding letters of credit of $21.7 million under this facility. The maximum potential amount of future payments under these letter of credit facilities is considered to be the aggregate face amount of each letter of credit commitment, which totals $21.7 million as of October 31, 2009. As of October 31, 2009, the Company had approximately $42.1 million under its revolving credit facility, net of standby letters of credit issued, and $10.0 million under its unsecured bank line of credit immediately available for general corporate purposes. The Company also had $21.2 million that may become available under its revolving credit facility as it grows the balance of eligible customer receivables it retains and its total eligible inventory balances.

The Company held interest rate swaps with notional amounts totaling $40.0 million as of October 31, 2009, with terms extending through July 2011 for the purpose of hedging against variable interest rate risk related to the variability of cash flows in the interest payments on a portion of its variable-rate debt, based on changes in the benchmark one-month LIBOR interest rate. Changes in the cash flows of the interest rate swaps are expected to exactly offset the changes in cash flows (changes in base interest rate payments) attributable to fluctuations in the LIBOR interest rate. For derivative instruments that are designated and qualify as a cash flow hedge, the effective portion of the gain or loss on the derivative is reported as a component of other comprehensive income (loss) and reclassified into earnings in the same period or periods during which the hedged transaction affects earnings. Gains and losses on the derivative representing either hedge ineffectiveness or hedge components excluded from the assessment of effectiveness are recognized in current earnings.

For information on the location and amounts of derivative fair values in the statement of operation, see the tables presented below (in thousands):

	Fair Values of Derivative Instruments

	Liability Derivatives
	January 31, 2009			October 31, 2009
	Balance			Balance
	Sheet	Fair		Sheet	Fair
	Location	Value		Location	Value
Derivatives designated as
hedging instruments under
Interest rate contracts	Other liabilities	$	-	Other liabilities	$	328

Total derivatives designated
as hedging instruments		$	-		$	328

Amount of

Gain or (Loss)

Amount of

Recognized in

Gain or (Loss)

Location of

Income on

Amount of

Reclassified

Gain or (Loss)

Derivative

Gain or (Loss)

Location of

from

Recognized in

(Ineffective

Recognized

Gain or (Loss)

Accumulated

Income on

Portion

in OCI on

Reclassified

OCI into

Derivative

and Amount

Derivative

from

Income

(Ineffective

Excluded from

(Effective

Accumulated

(Effective

Portion

Effectiveness

Derivatives in

Portion)

OCI into

Portion)

and Amount

Testing)

Cash Flow

Three Months Ended

Income

Three Months Ended

Excluded from

Three Months Ended

Hedging

October 31,

(Effective

October 31,

Effectiveness

October 31,

Relationships

2008

2009

Portion)

2008

2009

Testing)

2008

2009

Interest Rate

Interest income/

Contracts

(63

)

(expense)

(107

)

(expense)

Total

(63

)

(107

)

Amount of

Gain or (Loss)

Amount of

Recognized in

Gain or (Loss)

Location of

Income on

Amount of

Reclassified

Gain or (Loss)

Derivative

Gain or (Loss)

Location of

from

Recognized in

(Ineffective

Recognized

Gain or (Loss)

Accumulated

Income on

Portion

in OCI on

Reclassified

OCI into

Derivative

and Amount

Derivative

from

Income

(Ineffective

Excluded from

(Effective

Accumulated

(Effective

Portion

Effectiveness

Derivatives in

Portion)

OCI into

Portion)

and Amount

Testing)

Cash Flow

Nine Months Ended

Income

Nine Months Ended

Excluded from

Nine Months Ended

Hedging

October 31,

(Effective

October 31,

Effectiveness

October 31,

Relationships

2008

2009

Portion)

2008

2009

Testing)

2008

2009

Interest Rate

Interest income/

Contracts

(213

)

(expense)

(199

)

(expense)

Total

(213

)

(199

)

7. Contingencies

Legal Proceedings. On May 28, 2009, the Texas Attorney General filed suit against the Company in the Texas state District Court of Harris County, Texas, alleging that they engaged in unlawful and deceptive practices in violation of the Texas Deceptive Trade Practices-Consumer Protection Act. On November 24. 2009, the Company settled the litigation and denied those allegations in its answer to the suit, and under the terms of the settlement with the Texas Attorney General, it continues to deny any wrongdoing. As part of the settlement agreement, the Company has agreed to make two cash payments, one in the amount of $2.5 million in 30 days and a second payment in the amount of $2.0 million in 90 days, both to the Texas Attorney General for distribution to consumers as restitution. The second payment must be secured by a letter of credit from a national commercial bank which the Company must furnish within 10 days. The Company also agreed to pay $250,000 to the Texas Attorney General in attorney's fees, and to reimburse that office an as yet undertermined amount for litigation expenses, and to donate $100,000 to the University of Houston Law Center. This settlement caps the Company's financial exposure to the State, in connection with the all of the allegations contained in the suit filed against it by the Texas Attorney General in May of this year.

The Company is also involved in routine litigation and claims incidental to its business from time to time, and, as required, has accrued its estimate of the probable costs for the resolution of these matters. These estimates have been developed in consultation with counsel and are based upon an analysis of potential results, assuming a combination of litigation and settlement strategies. It is possible, however, that future results of operations for any particular period could be materially affected by changes in the Company’s assumptions or the effectiveness of its strategies related to these proceedings. However, the results of these proceedings cannot be predicted with certainty, and changes in facts and circumstances could impact the Company’s estimate of reserves for litigation. As of October 31, 2009, the Company has recorded approximately $4.9 million in litigation reserves that reflect its best estimate of what it expects will be required to settle outstanding litigation. Approximately $4.1 million of that reserve was recorded during the quarter ended October 31, 2009.

Repair Service Agreement Obligations. The Company sells repair service agreements that extend the period of covered warranty service on the products the Company sells. For certain of the repair service agreements sold, the Company is the obligor for payment of qualifying claims. The Company is responsible for administering the program, including setting the pricing of the agreements sold and paying the claims. The typical term for these agreements is between 12 and 36 months. The pricing is set based on historical claims experience and expectations about future claims. While the Company is unable to estimate maximum potential claim exposure, it has a history of overall profitability upon the ultimate resolution of agreements sold. The revenues related to the agreements sold are deferred at the time of sale and recorded in revenues in the statement of operations over the life of the agreements. The agreements can be canceled at any time and any deferred revenue associated with canceled agreements is reversed at the time of cancellation. The amounts of repair service agreement revenue deferred at January 31, 2009, and October 31, 2009, are $4.5 million and $4.3 million, respectively, and are included in Deferred revenue and allowances in the accompanying consolidated balance sheets.

The following table presents a reconciliation of the beginning and ending balances of the deferred revenue on the Company’s repair service agreements and the amount of claims paid under those agreements (in thousands):

Reconciliation of deferred revenues on repair service agreements	Nine Months Ended
	October 31,
	2008			2009

Balance in deferred revenues at beginning of period	$	4,369		$	4,478
Revenues earned during the period		(4,224	)		(4,396	)
Revenues deferred on sales of new agreements		4,406			4,253
Balance in deferred revenues at end of period	$	4,551		$	4,335

Total claims incurred during the period, excludes selling expenses	$	1,621		$	2,286

Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations

Forward-Looking Statements

This report contains forward-looking statements. We sometimes use words such as "believe," "may," "will," "estimate," "continue," "anticipate," "intend," "expect," "project" and similar expressions, as they relate to us, our management and our industry, to identify forward-looking statements. Forward-looking statements relate to our expectations, beliefs, plans, strategies, prospects, future performance, anticipated trends and other future events. We have based our forward-looking statements largely on our current expectations and projections about future events and financial trends affecting our business. Actual results may differ materially. Some of the risks, uncertainties and assumptions about us that may cause actual results to differ from these forward-looking statements include, but are not limited to:

our or our QSPE’s inability to maintain compliance with debt covenant requirements, including taking the actions necessary to maintain compliance with the covenants, such as obtaining amendments to the borrowing facilities that modify the covenant requirements, which could result in higher borrowing costs;

reduced availability under our revolving credit facility as a result of borrowing base requirements and the impact on the borrowing base calculation of changes in the performance or eligibility of the receivables financed by that facility;

increases in the retained portion of our receivables portfolio under our current QSPE’s asset-backed securitization program as a result of changes in performance or types of receivables sold, or as a result of a change in the mix of funding sources available to the QSPE, requiring higher collateral levels, or limitations on the ability of the QSPE to obtain financing through its commercial paper-based funding sources;

the success of our growth strategy and plans regarding opening new stores and entering adjacent and new markets, including our plans to continue expanding in existing markets;

our ability to open and profitably operate new stores in existing, adjacent and new geographic markets;

our intention to update, relocate or expand existing stores;

our ability to introduce additional product categories;

our ability to obtain capital for required capital expenditures and costs related to the opening of new stores or to update, relocate or expand existing stores;

our ability to fund our operations, capital expenditures, debt repayment and expansion from cash flows from operations, borrowings from our revolving line of credit and proceeds from securitizations, and proceeds from accessing debt or equity markets;

our ability and our QSPE’s ability to obtain additional funding for the purpose of funding the receivables generated by us, including limitations on the ability of our QSPE to obtain financing through its commercial paper-based funding sources and its ability to obtain a credit rating from a recognized statistical rating organization to allow it to issue new securities;

the ability of the financial institutions providing lending facilities to the Company or the QSPE to fund their commitments;

the effect of any downgrades by rating agencies of our or our QSPE’s lenders on borrowing costs;

the effect on our or our QSPE’s borrowing cost of changes in laws and regulations affecting the providers of debt financing;

the cost of any renewed or replacement credit facilities;

the effect of rising interest rates or borrowing spreads that could increase our cost of borrowing or reduce securitization income;

the effect of rising interest rates on mortgage borrowers that could impair our customers’ ability to make payments on outstanding credit accounts;

our inability to make customer financing programs available that allow consumers to purchase products at levels that can support our growth;

the potential for deterioration in the delinquency status of the sold or owned credit portfolios or higher than historical net charge-offs in the portfolios could adversely impact earnings;

technological and market developments, growth trends and projected sales in the home appliance and consumer electronics industry, including, with respect to digital products like Blu-ray players, HDTV, GPS devices, home networking devices and other new products, and our ability to capitalize on such growth;

the potential for price erosion or lower unit sales that could result in declines in revenues;

the effect of changes in oil and gas prices that could adversely affect our customers’ shopping decisions and patterns, as well as the cost of our delivery and service operations and our cost of products, if vendors pass on their additional fuel costs through increased pricing for products;

the ability to attract and retain qualified personnel;

both short-term and long-term impact of adverse weather conditions (e.g. hurricanes) that could result in volatility in our revenues and increased expenses and casualty losses;

changes in laws and regulations and/or interest, premium and commission rates allowed by regulators on our credit, credit insurance and repair service agreements as allowed by those laws and regulations;

our relationships with key suppliers and their ability to provide products at competitive prices and support sales of their products through their rebate and discount programs;

the adequacy of our distribution and information systems and management experience to support our expansion plans;

changes in the assumptions used in the valuation of our interests in securitized assets at fair value;

the accuracy of our expectations regarding competition and our competitive advantages;

changes in our stock price or the number of shares we have outstanding;

the potential for market share erosion that could result in reduced revenues;

the accuracy of our expectations regarding the similarity or dissimilarity of our existing markets as compared to new markets we enter;

general economic conditions in the regions in which we operate; and

the outcome of litigation or government investigations affecting our business.

Additional important factors that could cause our actual results to differ materially from our expectations are discussed under “Risk Factors” in our Form 10-K filed with the Securities Exchange Commission on March 26, 2009. In light of these risks, uncertainties and assumptions, the forward-looking events and circumstances discussed in this report might not happen.

The forward-looking statements in this report reflect our views and assumptions only as of the date of this report. We undertake no obligation to update publicly or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law.

All forward-looking statements attributable to us, or to persons acting on our behalf, are expressly qualified in their entirety by these cautionary statements.

General

We intend for the following discussion and analysis to provide you with a better understanding of our financial condition and performance in the indicated periods, including an analysis of those key factors that contributed to our financial condition and performance and that are, or are expected to be, the key “drivers” of our business.

We are a specialty retailer with 77 retail locations in Texas, Louisiana and Oklahoma, that sells home appliances, including refrigerators, freezers, washers, dryers, dishwashers and ranges, a variety of consumer electronics, including LCD, LED, plasma and DLP televisions, camcorders, digital cameras, Blu-ray and DVD players, video game equipment, MP3 players and home theater products, lawn and garden products, mattresses and furniture. We also sell home office equipment, including computers and computer accessories and continue to introduce additional product categories for the home and consumer entertainment, such as GPS devices, to help increase same store sales and to respond to our customers' product needs. We require our sales associates to be knowledgeable of all of our products.

Unlike many of our competitors, we provide flexible in-house credit options for our customers. In the last three years, we financed, on average, approximately 61% of our retail sales through our internal credit programs. In turn, we finance substantially all of our customer receivables from these credit programs with cash flow from operations and through a revolving credit facility and an asset-backed securitization facility. As part of our asset-backed securitization facility, we have created a qualifying special purpose entity, which we refer to as the QSPE or the Issuer, to purchase eligible customer receivables from us and issue medium-term and variable funding notes, secured by these receivables, to third parties to finance its acquisition of the receivables. We sell eligible receivables, consisting of retail installment and revolving account receivables extended to our customers, to the issuer in exchange for cash and subordinated securities. Customer receivables not sold to the QSPE are funded by our revolving credit facility and included on our consolidated balance sheet.

We also derive revenues from repair services on the products we sell and from product delivery and installation services we provide to our customers. Additionally, acting as an agent for unaffiliated companies, we sell credit insurance and repair service agreements to protect our customers from credit losses due to death, disability, involuntary unemployment and property damage and product failure not covered by a manufacturers’ warranty. We also derive revenues from the sale of extended repair service agreements, under which we are the primary obligor, to protect the customers after the original manufacturer’s warranty or repair service agreement has expired.

Our business is moderately seasonal, with a greater share of our revenues, pretax and net income realized during the quarter ending January 31, due primarily to the holiday selling season.

Executive Overview

This narrative is intended to provide an executive level overview of our operations for the three and nine months ended October 31, 2009. A detailed explanation of the changes in our operations for this period as compared to the prior year period is included under Results of Operations. Some of the more specific items impacting our operating and pretax income were:

For the three months ended October 31, 2009, compared to the same period last year, Total net sales decreased 7.2% and Finance charges and other decreased 1.5%. Total revenues decreased 0.5% including the impact of the fair value adjustments related to our Interests in securitized assets in both periods, while same store sales decreased 9.3% for the quarter ended October 31, 2009. The same store sales decline was primarily driven by increasingly challenging economic conditions in our markets and the decline in average selling prices on flat-panel televisions. For the nine months ended October 31, 2009, compared to the same period last year, Total net sales decreased 1.4% and Finance charges and other increased 4.4%. Total revenues increased 2.2%, including the impact of the fair value adjustments related to our Interests in securitized assets in both periods, while same store sales decreased 6.1% during the nine months ended October 31, 2009. In addition to the factors stated above, same stores sales for the nine month period were impacted by Circuit City’s liquidation sales during February and March of 2009. During the three- and nine-month periods, growth in furniture and mattresses was offset by declines in the consumer electronics, appliance and lawn and garden categories and repair service agreement commissions.

Deferred interest and ”same as cash” plans under our consumer credit programs continue to be an important part of our sales promotion plans and are utilized to provide a wide variety of financing to enable us to appeal to a broader customer base. For the three and nine months ended October 31, 2009, $46.1 million, or 31.0% and $105.3 million, or 16.0%, respectively, of our product sales were financed by our deferred interest and “same as cash” plans. For the comparable period in the prior year, product sales financed by our deferred interest and “same as cash” sales were $33.2 million, or 20.7% and $114.0 million, or 22.1%. Our promotional credit programs (same as cash and deferred interest programs), which require monthly payments, are reserved for our highest credit quality customers, thereby reducing the overall risk in the portfolio, and are typically used to finance sales of our highest margin products. We expect to continue to offer promotional credit in the future, including the use of third-party consumer credit programs, which financed $3.9 million and $7.0 million of our product sales during the three and nine months ended October 31, 2009.

·	Our gross margin increased from 29.5% to 32.4% for the three months ended October 31, 2009, when compared to the same period in the prior year. The increase resulted primarily from:

a smaller unfavorable non-cash fair value adjustment related to our Interests in securitized assets of $3.7 million in the current year period, as compared to a $15.8 million non-cash decrease in the prior year period, which accounted for 430 basis points of the increase,

partially offset by a reduction in product gross margins from 20.7% to 18.5% for the three months ended October 31, 2008, and 2009, which negatively impacted the total gross margin by 180 basis points. The product gross margins were negatively impacted by a highly price competitive retail market,

a change in the revenue mix in the quarter ended October 31, 2009, such that higher gross margin finance charge and other revenues contributed a larger percentage of total revenues, excluding the non-cash fair value adjustment, partially offset by reduced revenue contribution from repair service agreement commissions, which contributed a smaller percentage of total revenues, resulted in an increase in the total gross margin of approximately 50 basis points, and

Our gross margin increased from 34.0% to 34.5% for the nine months ended October 31, 2009, when compared to the same period in the prior year. The increase was a result of trends similar to those discussed for the three months ended October 31, 2009.

Finance charges and other decreased 1.5% for the three months ended October 31, 2009 when compared to the same period last year, primarily due to a decrease in securitization income largely resulting from the reduction in the volume of receivables sold to the QSPE and reduced insurance commission income, partially offset by a growth in interest income earned on customer receivables retained on the balance sheet. As a result of the increase in the balance of receivables retained on our balance sheet, Interest income and other increased to $10.4 million for the three months ended October 31, 2009, from $4.6 million in the prior year period. Finance charges and other increased 4.7% for the nine months ended October 31, 2009 when compared to the same period last year, primarily due to a growth in interest income earned on customer receivables retained on the balance sheet. As a result of the increase in the balance of receivables retained on our balance sheet, Interest income and other increased to $26.0 million for the nine months ended October 31, 2009, from $6.2 million in the prior year period, partially offset by a decrease in securitization income resulting from the reduction in the volume of receivables sold to the QSPE and reduced insurance commission income.

During the three months ended October 31, 2009, Selling, general and administrative (SG&A) expense increased as a percent of revenues to 35.8% from 33.9% in the prior year period and increased as a percent of revenues for the nine months ended October 31, 2009 to 30.4% from 29.9%, primarily due to the litigation reserves we established to reflect our best estimate of the amount we expect will be required to settle outstanding litigation as well as the increase in expenses related to the new stores opened during the prior fiscal year and the general de-leveraging effect of the decline in same store sales. Partially offsetting the increase was the positive impact of the fair value adjustments related to our Interests in securitized assets on Total revenues, which accounted for approximately 200 basis points of decrease in the three month period and approximately 80 basis points of decrease in the nine month period.

During the three months ended October 31, 2009, we determined, as a result of the sustained decline in our market capitalization, the increasingly challenging economic environment and its impact on our comparable store sales, credit portfolio performance and operating results, that an interim goodwill impairment test was necessary. We concluded from our analysis that our goodwill was impaired and recorded a $9.6 million charge to write-off the carrying value of our goodwill.

The Provision for bad debts increased to $3.5 million and $7.6 million for the three months and nine months ended October 31, 2009, respectively. These increases are due to the increase in the balance of customer receivables retained on our balance sheet after the completion of our asset-based revolving credit facility in August 2008, and higher actual net credit charge-offs on the retained receivables as a result of the increased balances over the past 15 months. Additionally, as a result of the recent credit portfolio performance and expectations about future net charge-offs, the bad debt reserves for receivables retained on our balance sheet were increased, as a percent of the customer receivable balance, to 3.8% at October 31, 2009, from 3.3% at July 31, 2009. This change resulted in an approximately $1.2 million increase in the provision for bad debts during the quarter ended October 31, 2009. As opposed to our interest in the eligible customer receivables sold to the QSPE, which we account for at fair value, we are required to record a reserve for estimated future net credit losses for receivables retained on our balance sheet, which we estimate based on our historical loss trends for the combined portfolios and expectations of future losses. The non-cash adjustment to the reserve was $0.2 million lower during the three months ended October 31, 2009, as compared to the prior year, and $2.6 million higher for the nine months ended October, 31, 2009, as compared to the prior year. As a result, diluted earnings per share were increased by $0.01 and reduced by $0.07 for the three and nine months ended October 31, 2009, respectively.

·	Net interest expense increased in the current year period, due primarily to the increase in borrowings and use of invested cash balances to finance the increase in customer receivables retained on our balance sheet.

The provision (benefit) for income taxes for the three months and nine months ended October 31, 2009, were impacted primarily by the change in pre-tax income. The effective tax rate was higher during the 2009 period because taxes for the state of Texas are based on gross margin which did not decrease as significantly as the Company’s pre-tax income, and, as a result, partially offset the benefit for income taxes due to our loss before income taxes in the current year quarter.

Operational Changes and Resulting Outlook

While we are continuing to assess the availability of capital for new store locations and growth of the credit portfolio, we have opened two new locations during the current fiscal year. The two new locations opened are in Denton, Texas, in October 2009, and Pasadena, Texas, in November 2009. We intend to close our clearance center located in Baytown, Texas.

While we have benefited from our operations being concentrated in the Texas, Louisiana and Oklahoma region, recent weakness in the health of the state economies may present significant challenges to our operations in the coming quarters. Specifically, future sales volumes, gross profit margins and credit portfolio performance could be negatively impacted, and thus impact our overall profitability. As a result, while we will strive to grow our market share, maintain consistent credit portfolio performance and reduce expenses, we will also work to maintain our access to the liquidity necessary to maintain our operations through these challenging times.

Based on recent declines in the economic conditions in our markets and the related impacts on our operating results, there is a reasonable likelihood that we could trigger the default provisions of our credit facilities beginning January 31, 2010, unless we are able to sufficiently improve operating trends, reduce the amount of debt outstanding on our balance sheet or amend the covenants contained in our and our QSPE’s credit facilities prior to January 31, 2010. Any amendment to the credit facilities would likely result in higher borrowing costs, among other potential requirements. If there is a default under any of the facilities that is not waived by the various lenders, it could result in the requirement to immediately begin repayment of all amounts owed under our and our QSPE’s credit facilities, as all of the facilities have cross-default provisions that result in a default under all of the facilities if there is a default under any one of the facilities. If the repayment of amounts owed under our credit facility is accelerated, we may not have sufficient cash and liquid assets at such time to be able to immediately repay all the amounts owed under the facility. Any repayment requirement or acceleration of amounts owed could have a material adverse affect on our business operations.

We believe we have benefited and will continue to benefit from the recent closure of one of our major consumer electronics competitors, Circuit City. Because of their liquidation sale during February and early March 2009, the growth of our total product and repair service agreement sales slowed from the pace experienced during the fourth quarter of fiscal year 2009. We believe that their closure will continue to bring new customers into our stores, which could change the mix of our product sales and amount of credit we grant in relation to total product sales.

The consumer electronics industry depends on new products to drive same store sales increases. Typically, these new products, such as high-definition televisions, Blu-ray and DVD players, digital cameras, MP3 players and GPS devices are introduced at relatively high price points that are then gradually reduced as the product becomes mainstream. To sustain positive same store sales growth, unit sales must increase at a rate greater than the decline in product prices. The affordability of the product helps drive the unit sales growth. However, as a result of relatively short product life cycles in the consumer electronics industry, which limit the amount of time available for sales volume to increase, combined with rapid price erosion in the industry, retailers are challenged to maintain overall gross margin levels and positive same store sales. This has historically been our experience, and we continue to adjust our marketing strategies to address this challenge through the introduction of new product categories and new products within our existing categories.

Application of Critical Accounting Policies

In applying the accounting policies that we use to prepare our consolidated financial statements, we necessarily make accounting estimates that affect our reported amounts of assets, liabilities, revenues and expenses. Some of these accounting estimates require us to make assumptions about matters that are highly uncertain at the time we make the accounting estimates. We base these assumptions and the resulting estimates on authoritative pronouncements, historical information and other factors that we believe to be reasonable under the circumstances, and we evaluate these assumptions and estimates on an ongoing basis. We could reasonably use different accounting estimates, and changes in our accounting estimates could occur from period to period, with the result in each case being a material change in the financial statement presentation of our financial condition or results of operations. We refer to accounting estimates of this type as critical accounting estimates. We believe that the critical accounting estimates discussed below are among those most important to an understanding of our consolidated financial statements as of October 31, 2009.

Transfers of Financial Assets. We sell eligible customer receivables to a QSPE that issues asset-backed securities to third-party lenders using these accounts as collateral, and we continue to service these accounts after the sale. We recognize the sale of these accounts when we relinquish control of the transferred financial asset. When we sell the eligible customer receivables, we record an asset representing the fair value of our residual interest in the cash flows of the QSPE, which is the difference between the interest earned on customer accounts and the cost associated with financing and servicing the transferred accounts, including an estimate of future net credit losses associated with the transferred accounts, plus our retained interest in the transferred receivables, discounted using a return we estimate would be expected by a market participant. We recognize the income from our interest in these sold customer receivables as gains on the sale of the asset, interest income and servicing fees. This income is included in Finance charges and other in our consolidated statements of operations. Additionally, changes in the fair value of our residual interest in the cash flows of the QSPE are recorded in Finance charges and other. We value our interest in the residual cash flows of the QSPE at fair value.

We estimate the fair value of our Interests in securitized assets using a discounted cash flow model with most of the inputs used being unobservable inputs. The primary unobservable inputs, which are derived principally from our historical experience, with input from our investment bankers and financial advisors, include the estimated portfolio yield, net credit loss rate, discount rate and payment rate and reflect our judgments about the assumptions market participants would use in determining fair value. We offer reage programs to past due customers that have experienced a financial hardship, if they meet the conditions of our reage policy. Reaging a customer’s account can result in updating it from a delinquent status to a current status. At October 31, 2009, reaged receivable balances represented 24.3% of the total portfolio balance held by the QSPE. The impact of our reaging programs is reflected in the historical payment rate, loss rate and delinquency trends considered in setting the market participant assumptions. The reage programs offered to our customers can result in updating an account from a delinquent status to a current status. In determining the cost of borrowings, we use current actual borrowing rates, and adjust them, as appropriate, using interest rate futures data from market sources to project interest rates over time. Changes in the assumptions over time, including varying credit portfolio performance, market interest rate changes, market participant risk premiums required, or a shift in the mix of funding sources, could result in significant volatility in the fair value of the Interest in securitized assets, and thus our earnings.

Based on the Company’s current loss rate experience and the additional risk premium that a market participant would require on that loss rate, the Company estimated that a market participant would require a loss rate input that was approximately 100 basis points higher than what was utilized at July 31, 2009. As a result, we increased the weighted-average loss rate from 4.0% at July 31, 2009 to 5.0% at October 31, 2009. This was partially offset by a reduction in the discount rate input used in the calculation. Based on a review of the changes in market risk premiums during the three months ended October 31, 2009, and discussions with our investment bankers and financial advisors, we estimated that the market risk premium required by a market participant decreased approximately 100 basis points during the quarter ended October 31, 2009. As a result, we decreased the weighted average discount rate assumption from 25.5% at July 31, 2009, to 24.3% at October 31, 2009, after reflecting a 11 basis point decrease in the risk-free interest rate included in the discount rate assumption. Similarly, we reviewed the changes in market risk premiums for the quarter ended July 31, 2009 and reduced the weighted average discount rate assumption to 25.5% from 30.0% at January 31, 2009 to reflect a decrease in the market risk premium of approximately 450 basis points and a 3 basis point decrease in the risk-free interest rate. If a market participant were to require a risk premium that is 10.0% higher than we estimated in the fair value calculation, the fair value of our Interests in securitized assets would decrease by $3.4 million as of October 31, 2009. If we had assumed a 10% reduction in net interest spread (which might be caused by rising interest rates or reductions in rates charged on the accounts transferred), the fair value of our Interests in securitized assets and Finance charges and other would have been reduced by $4.9 million as of October 31, 2009. If the assumption used for estimating credit losses was increased by 10%, the impact to Finance charges and other during the three months ended October 31, 2009 would have been a reduction in revenues and pretax income of $1.7 million.

Receivables Not Sold. Customer accounts receivable not eligible for inclusion in the securitization program are carried on our consolidated balance sheet in Customer accounts receivable. We include the amount of principal on those receivables that are expected to be collected within the next twelve months in current assets on its consolidated balance sheet. Those amounts expected to be collected after 12 months are included in long-term assets. Typically, a receivable is considered delinquent if a payment has not been received on the scheduled due date. Additionally, we offer reage programs to past due customers that have experienced a financial hardship, if they meet the conditions of our reage policy. Reaging a customer’s account can result in updating it from a delinquent status to a current status. Generally, an account that is delinquent more than 120 days and for which no payment has been received in the past seven months will be charged-off against the allowance and interest accrued subsequent to the last payment will be reversed. Interest income is accrued using the Rule of 78’s method for installment contracts and the simple interest method for revolving charge accounts, and is reflected in Finance charges and other. Typically, interest income is accrued until the contract or account is paid off or charged-off; however, we provide an allowance for estimated uncollectible interest. Interest income is recognized on our “same as cash” promotion accounts based on our historical experience related to customers who fail to satisfy the requirements of the interest-free programs. The Company has a secured interest in the merchandise financed by these receivables and therefore has the opportunity to recover a portion of any charged-off amount.

Allowance for Doubtful Accounts. We record an allowance for doubtful accounts, including estimated uncollectible interest, for our Customer accounts receivable, based on our historical net loss experience and expectations for future losses. The net charge-off data used in computing the loss rate is reduced by the amount of post-charge-off recoveries received, including cash payments, amounts realized from the repossession of the products financed and, at times, payments received under credit insurance policies. Additionally, we separately evaluate the Primary and Secondary portfolios when estimating the allowance for doubtful accounts, but do not separately evaluate reaged accounts since these accounts have represented a relatively consistent proportion of the total portfolio over time. The balance in the allowance for doubtful accounts and uncollectible interest for customer receivables was $9.8 million and $3.9 million at October 31, 2009 and January 31, 2009, respectively. Additionally, as a result of our practice of reaging customer accounts, if the account is not ultimately collected, the timing and amount of the charge-off is impacted. If these accounts had been charged-off sooner the net loss rates over time might have been higher. Due to the recent growth in the balance of receivables on the balance sheet, as of October 31, 2009, reaged receivable balances represented 6.8% of the total portfolio balance. If the historical loss rate used to calculate the allowance for doubtful accounts were increased by 10% at October 31, 2009, we would have increased our Provision for bad debts by approximately $0.8 million.

Revenue Recognition. Revenues from the sale of retail products are recognized at the time the customer takes possession of the product. Such revenues are recognized net of any adjustments for sales incentive offers such as discounts, coupons, rebates, or other free products or services and discounts of promotional credit sales that will extend beyond one year. We sell repair service agreements and credit insurance contracts on behalf of unrelated third parties. For contracts where the third parties are the obligors on the contract, commissions are recognized in revenues at the time of sale, and in the case of retrospective commissions, at the time that they are earned. Where we sell repair service renewal agreements in which we are deemed to be the obligor on the contract at the time of sale, revenue is recognized ratably, on a straight-line basis, over the term of the repair service agreement. These repair service agreements are renewal contracts that provide our customers protection against product repair costs arising after the expiration of the manufacturer's warranty and the third party obligor contracts. These agreements typically range from 12 months to 36 months. These agreements are treated as separate units of accounting for revenue recognition purposes. The amount of repair service agreement revenue deferred at October 31, 2009, and January 31, 2009, is $4.5 million and $4.3 million, respectively, and is included in Deferred revenues and allowances in the accompanying consolidated balance sheets.

Vendor Allowances. We receive funds from vendors for price protection, product rebates (earned upon purchase or sale of product), marketing, training and promotion programs which are recorded on the accrual basis as a reduction to the related product cost or advertising expense, according to the nature of the program. We accrue rebates based on the satisfaction of terms of the program and sales of qualifying products even though funds may not be received until the end of a quarter or year. If the programs are related to product purchases, the allowances, credits or payments are recorded as a reduction of product cost; if the programs are related to product sales, the allowances, credits or payments are recorded as a reduction of cost of goods sold; if the programs are directly related to promotion or marketing of the product, the allowances, credits, or payments are recorded as a reduction of advertising expense in the period in which the expense is incurred.

Accounting for Leases. We analyze each lease, at its inception and any subsequent renewal, to determine whether it should be accounted for as an operating lease or a capital lease. Additionally, monthly lease expense for each operating lease is calculated as the average of all payments required under the minimum lease term, including rent escalations. Generally, the minimum lease term begins with the date we take possession of the property and ends on the last day of the minimum lease term, and includes all rent holidays, but excludes renewal terms that are at our option. Any tenant improvement allowances received are deferred and amortized into income as a reduction of lease expense on a straight line basis over the minimum lease term. The amortization of leasehold improvements is computed on a straight line basis over the shorter of the remaining lease term or the estimated useful life of the improvements. For transactions that qualify for treatment as a sale-leaseback, any gain or loss is deferred and amortized as rent expense on a straight-line basis over the minimum lease term. Any deferred gain would be included in Deferred gain on sale of property and any deferred loss would be included in Other assets on the consolidated balance sheets.

Recently Issued Accounting Pronouncements. In June 2009, the FASB issued revised authoritative guidance to improve the relevance and comparability of the information that a reporting entity provides in its financial statements about a transfer of financial assets; the effects of a transfer on its financial position, financial performance, and cash flows; and a transferor’s continuing involvement, if any, in transferred financial assets. When enacted, the concept of a qualifying special-purpose entity will no longer be relevant for accounting purposes. Therefore, formerly qualifying special-purpose entities (as defined under previous accounting standards) should be evaluated for consolidation by reporting entities on and after the effective date in accordance with the applicable consolidation guidance. If the evaluation on the effective date results in consolidation, the reporting entity should apply the transition guidance provided in the pronouncement that requires consolidation. The new FASB-issued authoritative guidance is effective for fiscal years beginning after November 15, 2009. We are currently evaluating the impact that the adoption will have on our consolidated financial statements as it relates to our qualifying special purpose entity, and the adoption would result in the Company’s QSPE, which is currently recorded off-balance sheet, being consolidated in the Company’s balance sheet, in addition to potential changes in the Company’s statement of operations.

a.	The power to direct the activities of a variable interest entity that most significantly impact the entity’s economic performance

b.	The obligation to absorb losses of the entity that could potentially be significant to the variable interest entity or the right to receive benefits from the entity that could potentially be significant to the variable interest entity.

The new FASB-issued authoritative guidance is effective for fiscal years beginning after November 15, 2009. We are currently evaluating the impact that the adoption of this revised guidance will have on our consolidated financial statements as it relates to our qualifying special purpose entity.

Results of Operations

The following table sets forth certain statement of operations information as a percentage of total revenues for the periods indicated:

	Three Months Ended						Nine Months Ended
	October 31,						October 31,
	2008			2009			2008			2009
Revenues:
Product sales		87.2	%		81.2	%		83.0	%		80.2	%
Repair service agreement commissions (net)		4.7			4.0			4.6			4.1
Service revenues		2.8			3.0			2.5			2.7
Total net sales		94.7			88.2			90.1			87.0

Finance charges and other		13.9			13.8			13.1			13.4
Net decrease in fair value		(8.6	)		(2.0	)		(3.2	)		(0.4	)
Total finance charges and other		5.3			11.8			9.9			13.0

Total revenues		100.0			100.0			100.0			100.0
Costs and expenses:
Cost of goods sold, including warehousing and occupancy cost		69.1			66.2			64.9			64.3
Cost of parts sold, including warehousing and occupancy cost		1.4			1.5			1.1			1.3
Selling, general and administrative expense		33.9			35.8			29.9			30.4
Goodwill impairment		0.0			5.2			0.0			1.5
Provision for bad debts		1.5			1.9			0.6			1.2
Total costs and expenses		105.9			110.6			96.5			98.7
Operating income (loss)		(5.9	)		(10.6	)		3.5			1.3
Interest expense, net		0.3			0.7			0.1			0.4
Other (income) / expense, net		0.0			0.0			0.0			0.0
Income (loss) before income taxes		(6.2	)		(11.3	)		3.4			0.9
Provision (benefit) for income taxes		(2.0	)		(3.0	)		1.3			0.7
Net income (loss)		(4.2	)%		(8.3	)%		2.1	%		0.2	%

Same store sales growth is calculated by comparing the reported sales by store for all stores that were open throughout a period, to reported sales by store for all stores that were open throughout the prior year period. Sales from closed stores, if any, are removed from each period. Sales from relocated stores have been included in each period because each store was relocated within the same general geographic market.

The presentation of gross margins may not be comparable to some other retailers since we include the cost of our in-home delivery service as part of Selling, general and administrative expense. Similarly, we include the cost related to operating our purchasing function in Selling, general and administrative expense. It is our understanding that other retailers may include such costs as part of their cost of goods sold.

Three Months Ended October 31, 2009 Compared to Three Months Ended October 31, 2008

							Change
(Dollars in Millions)	2009			2008			$			%
Net sales	$	161.4		$	173.9			(12.5	)	(7.2	)
Finance charges and other		25.1			25.6			(0.5	)	(2.0	)
Net decrease in fair value		(3.7	)		(15.8	)		12.1		(76.6	)
Revenues	$	182.8		$	183.7			(0.9	)	(0.5	)

The $12.5 million decrease in net sales consists of the following:

a $3.1 million increase generated by five retail locations that were not open for the three months in each period;

a $15.8 million same store sales decrease of 9.3%;

a $0.3 million decrease resulted from a increase in discounts on extended-term promotional credit sales (those with terms longer than 12 months); and

a $0.5 million increase from an increase in service revenues.

The components of the $12.5 million decrease in net sales were an $11.8 million decrease in Product sales and a $0.7 million decrease in repair service agreement commissions and service revenues. The $11.8 million decrease in product sales resulted from the following:

approximately $13.8 million decrease attributable to decreases in total unit sales, due primarily to decreased unit sales in appliances, track and lawn and garden, partially offset by increases in furniture and mattresses and consumer electronics, with television unit sales up 26.5%, and

approximately $2.0 million increase attributable to an overall increase in the average unit price. The increase was due primarily to an increase in price points in the appliances and track categories, partially offset by a decline in consumer electronics as the average price of televisions declined 23.4%.

The following table presents net sales by product category in each period, including repair service agreement commissions and service revenues, expressed both in dollar amounts (in thousands) and as a percent of total net sales. Classification of sales has been adjusted from previous presentations to ensure comparability between the categories.

	Three Months Ended October 31,
	2009					2008					Percent
Category	Amount		Percent			Amount		Percent			Change

Consumer electronics	$	56,216		34.8	%	$	58,337		33.5	%		(3.6	)%	(1	)
Home appliances		47,842		29.7			53,075		30.5			(9.9	)	(2	)
Track		21,297		13.2			22,649		13.0			(6.0	)	(3	)
Furniture and mattresses		15,906		9.9			14,465		8.3			10.0		(4	)
Lawn and garden		3,219		2.0			7,724		4.4			(58.3	)	(5	)
Delivery		2,965		1.8			2,876		1.7			3.1		(6	)
Other		1,018		0.6			1,127		0.7			(9.7	)
Total product sales		148,463		92.0			160,253		92.1			(7.4	)
Repair service agreement
commissions		7,320		4.5			8,547		4.9			(14.4	)	(7	)
Service revenues		5,599		3.5			5,129		3.0			9.1		(8	)
Total net sales	$	161,382		100.0	%	$	173,929		100.0	%		(7.2	)%

__________________________________

(1)

This consumer electronics category declined despite continued growth in unit sales of flat-panel televisions, led by LCD and plasma televisions, offset by declines in average selling prices and projection television unit sales.

(2)

The home appliance category sales declined during the quarter, as the appliance market in general showed continued weakness and prior year sales benefited from the impacts of the hurricanes in September, 2008.

(3)

The track sales (consisting largely of computers, computer peripherals, video game equipment, portable electronics and small appliances) declined as increased sales from laptops and the introduction of netbooks were offset by declines in sales of other small electronic and appliance products.

(4)

This increase in furniture and mattresses sales was driven by the impact of expanded brand offerings and improved in-store displays.

(5)

This category was impacted primarily by lower generator sales, which increased in the prior year as a result of the hurricanes, and lower lawn and garden sales as drought conditions continued in many of our markets.

(6)

This increase is due largely to an increase in the average delivery price on overall deliveries.

(7)

The repair service agreement commissions decreased due to reduced emphasis on this product as a result of our monitoring of the program offered to consumers and the training of our sales associates, in response to the Texas Attorney General’s litigation. We expect sales in this area to trend towards our historical performance levels over time due to the enhancements made as a result of the review.

(8)

This increase is driven by an increase in the cost of parts used to repair higher-priced technology (flat-panel televisions, etc.).

					Change
(Dollars in Thousands)	2009		2008		$			%
Securitization income (including fair value adjustment)	$	7,720	$	848		6,872		810.4
Insurance commissions		3,355		4,396		(1,041	)	(23.7	)
Interest income and other		10,378		4,573		5,805		126.9
Finance charges and other	$	21,453	$	9,817		11,636		118.5

The increase in Securitization income resulted primarily from a $3.7 million decrease in the non-cash fair value adjustment to our Interests in securitized assets, as compared to a $15.8 million decrease in the prior year period. This was partially offset by a decrease in securitization income as a result of a reduction in the balances sold to our QSPE. As a result of the reduced sales of new eligible customer receivables to the QSPE, gains (losses) on sales of receivables included in Securitization income declined to a loss of $3.8 million for the three months ended October 31, 2009, from a gain of $1.7 million for the three months ended October 31, 2008. Partially offsetting the decline, because of the higher discount rate assumption used in our fair value calculation since October 31, 2008, Interest earned on our retained interest included in Securitization income has increased to $9.7 million for the three months ended October 31, from $8.3 million in the prior year.

Insurance commissions have declined due to lower retrospective commissions, which were negatively impacted by higher claims filings due to Hurricanes Gustav and Ike that occurred in the prior fiscal year, and lower interest earnings on funds held by the insurance company for the payment of claims.

Interest income and other increased $5.8 million due to an increase in the balance of customer receivables that are being retained on-balance sheet to a balance of $231.4 million at October 31, 2009, from $89.6 million in the prior year.

The following table provides key portfolio performance information for the three months ended October 31, 2009 and 2008:

	2009									2008
	ABS (a)			Owned (b)			Total			Total
	(Dollars in thousands)
Interest income and fees	$	22,556		$	10,280		$	32,836		$	32,887
Net charge-offs		(6,977	)		-			(6,977	)		(5,748	)
Borrowing costs		(4,127	)		-			(4,127	)		(6,426	)
Amounts included in Finance charges and other		11,452			10,280			21,732			20,713
Net charge-offs in Provision for bad debts		-			(1,119	)		(1,119	)		(199	)
Borrowing costs		-			(1,241	)		(1,241	)		(260	)
Net portfolio yield (c)	$	11,452		$	7,920		$	19,372		$	20,254

Average portfolio balance	$	524,136		$	221,393		$	745,529		$	702,444
Interest income and fee yield % (annualized)		17.2	%		18.6	%		17.6	%		18.7	%
Net charge-off % (annualized)		5.3	%		2.0	%		4.3	%		3.4	%

(a)

Off-balance sheet portfolio owned by the QSPE and serviced by the Company. Charge-off levels will lag the reduction in portfolio balance.

(b)

On-balance sheet portfolio. Charge-off levels will lag the balance growth.

(c)

Consistent with securitization income, exclusive of the fair value adjustments, for the ABS facility.

							Change
(Dollars in Millions)	2009			2008			$			%
Cost of goods sold	$	121.0		$	127.0			(6.0	)	(4.7	)
Product gross margin percentage		18.5	%		20.8	%				-2.3	%

Product gross margin decreased as a percent of net product sales from the 2008 period to the 2009 period due to a highly competitive retail environment driven by increased competition for market share.

							Change
(Dollars in Millions)	2009			2008			$		%
Cost of service parts sold	$	2.7		$	2.5			0.2	7.8
As a percent of service revenues		47.7	%		48.3	%			-0.6	%

This increase was due primarily to a 14.9% increase in parts sales. Parts sales also increased as a percentage of service revenues from 37.7% in the 2008 period to 39.7% in the 2009 period.

							Change
(Dollars in Millions)	2009			2008			$		%
Selling, general and administrative expense	$	65.5		$	62.4			3.1	5.0
As a percent of total revenues		35.8	%		33.9	%			1.9	%

The increase in SG&A expense was largely attributable to a $4.1 million increase in the Company’s litigation reserves to reflect its best estimate of the amount it expects will be required to settle outstanding litigation and additional costs related to new stores opened since August 1, 2008, and related increases in employee and employee-related expenses and occupancy costs in addition to increased expense related to the use of third-party finance programs, and depreciation expense resulting from the new stores opened in the prior year and recent remodel of existing stores. Additionally, as a result of the decreased product sales volume during the quarter, sales compensation as a percentage of revenues increased as reduced commissions were more than offset by minimum wage payment requirements. Partially offsetting these increases was $1.3 million of expenses, net of insurance proceeds, incurred in the prior year period related to the hurricanes. This decrease, along with lower advertising, data processing, postage, supplies, utilities, telephone and fuel expenses. SG&A expense as a percent of revenues was benefited by the impact of the fair value adjustments related to our Interests in securitized assets on Total revenues, which accounted for approximately 200 basis points of decrease. This impact was partially offset by the general de-leveraging effect of the decline in same store sales.

					Change
(Dollars in Millions)	2009		2008		$		%
Goodwill impairment	$	9.6	$	-		9.6	N/A

During the three months ended October 31, 2009, we determined, as a result of the sustained decline in our market capitalization and the current challenging economic environment and its impact on our comparable store sales, credit portfolio performance and operating results, that an interim goodwill impairment test was necessary. We concluded from our analysis that our goodwill was impaired and recorded a $9.6 million charge to write-off the book value of our goodwill.

							Change
(Dollars in Millions)	2009			2008			$		%
Provision for bad debts	$	3.5		$	2.8			0.7	25.0
As a percent of total revenues		1.91	%		1.52	%			0.39	%

The provision for bad debts on Other receivables and Customer receivables retained by us and not eligible to be transferred to the QSPE increased primarily as a result of the increase in balances retained by us over the past four fiscal quarters, which led to an increase in the amount charged off, net of recoveries, of approximately $0.9 million. The increased charge-offs were partially offset by a reduction in the amount of the provision recorded to the allowance for doubtful accounts as a result of the significantly larger increase in the balance of accounts retained by us the third quarter of the prior fiscal year as compared the third quarter of the current fiscal year. However, this reduction was partially offset as a result of the recent credit portfolio performance and expectations about future net charge-offs, as we increased the bad debt reserves for receivables retained on our balance sheet, as a percent of the customer receivable balance, to 3.8% at October 31, 2009, from 3.3% at July 31, 2009. This change resulted in an approximately $1.2 million increase in the provision for bad debts during the quarter ended October 31, 2009. See the notes to the financial statements for information regarding the performance of the credit portfolio.

					Change
(Dollars in Thousands)	2009		2008		$		%
Interest expense, net	$	1,281	$	468		813	173.7

The increase in interest expense was a result of interest incurred on our revolving credit facility, which is funding the customer receivables being retained on our consolidated balance sheet. In addition, there was a decrease in interest income from invested funds as we used previously invested cash balances to fund growth in customer receivables.

							Change
(Dollars in Millions)	2009			2008			$			%
Benefit for income taxes	$	(5.4	)	$	(3.6	)		(1.8	)	50.0
As a percent of loss before income taxes		26.1	%		31.7	%				-5.6	%

The benefit for income taxes is driven by the loss before income taxes and the effective tax rate is affected by Texas margin tax, which is based on gross margin and is not affected by changes in loss before income taxes. Additionally, the Company is uncertain as to what amount of its litigation reserves will be ultimately deductible for taxes and, as such, approximately $1.6 million of tax benefit related to that expense has not yet been recognized.

Nine Months Ended October 31, 2009 Compared to Nine Months Ended October 31, 2008

							Change
(Dollars in Millions)	2009			2008			$			%
Net sales	$	551.8		$	559.6			(7.8	)	(1.4	)
Finance charges and other		84.8			81.2			3.6		4.4
Net decrease in fair value		(2.2	)		(20.0	)		17.8		(89.0	)
Revenues	$	634.4		$	620.8			13.6		2.2

The $7.8 million decrease in net sales consists of the following:

a $22.2 million increase generated by nine retail locations that were not open for the nine months in each period;

a $32.5 million same store sales decrease of 6.1%;

a $1.1 million increase resulted from a decrease in discounts on extended-term promotional credit sales (those with terms longer than 12 months); and

a $1.4 million increase from an increase in service revenues.

The components of the $7.8 million decrease in net sales were a $6.7 million decrease in Product sales and a $1.1 million decrease in repair service agreement commissions and service revenues. The $6.7 million decrease in product sales resulted from the following:

approximately $2.6 million increase attributable to increases in total unit sales, due primarily to increased sales in consumer electronics, furniture and mattresses, partially offset by a decline in lawn and garden equipment sales, and

approximately $9.3 million decrease attributable to an overall decrease in the average unit price. The decrease was due primarily to a decline in price points in the consumer electronics and track categories, as the average price of televisions in general declined and a change in the mix of products in the track resulted in a drop in the average price point.

	Nine Months Ended October 31,
	2009					2008					Percent
Category	Amount		Percent			Amount		Percent			Change

Consumer electronics	$	195,131		35.4	%	$	195,169		34.9	%		(0.0	)%	(1	)
Home appliances		167,450		30.3			169,176		30.2			(1.0	)	(2	)
Track		65,971		12.0			68,919		12.3			(4.3	)	(3	)
Furniture and mattresses		53,291		9.7			48,737		8.7			9.3		(4	)
Lawn and garden		14,203		2.6			20,427		3.7			(30.5	)	(5	)
Delivery		9,185		1.7			9,221		1.6			(0.4	)	(6	)
Other		3,438		0.6			3,755		0.7			(8.4	)
Total product sales		508,669		92.3			515,404		92.1			(1.3	)
Repair service agreement
commissions		25,968		4.6			28,428		5.1			(8.7	)	(7	)
Service revenues		17,195		3.1			15,809		2.8			8.8		(8	)
Total net sales	$	551,832		100.0	%	$	559,641		100.0	%		(1.4	)%

__________________________________

(1)

The consumer electronics category was flat as continued consumer interest in LCD and plasma televisions offset declines in average selling prices and projection television unit sales.

(2)

The home appliance category decreased, as the appliance market in general showed continued weakness, and sales gains in the first six months of the current fiscal year were reversed by more challenging economic conditions in the most recent quarter.

(3)

The track sales (consisting largely of computers, computer peripherals, video game equipment, portable electronics and small appliances) declined as increased sales form laptops and the introduction of netbooks were offset by declines in sales of other small electronic products.

(4)

The increase in furniture and mattresses sales was driven by the impact of expanded brand offerings and improved in-store displays.

(5)

This category was impacted by lower lawn and garden sales as drought conditions continued in many of our markets and due to lower generator sales in the third quarter as the prior year sales benefited from the hurricanes.

(6)

This decrease is due to reduced deliveries as customers take advantage of the ability to carry out smaller flat-panel televisions

(7)

The repair service agreement commissions decreased due to reduced emphasis on this product as a result of our review and monitoring of the program offered to consumers and the training of our sales associates, in response to the Texas Attorney General’s litigation. We expect sales in this area to trend towards our historical performance levels over time due to the enhancements made as a result of the review.

(8)

This increase is driven by an increase in the cost of parts used to repair higher-priced technology (flat-panel televisions, etc.).

					Change
(Dollars in Thousands)	2009		2008		$			%
Securitization income (including fair value adjustment)	$	43,466	$	39,669		3,797		9.6
Insurance commissions		13,056		15,336		(2,280	)	(14.9	)
Interest income and other		26,018		6,190		19,828		320.3
Finance charges and other	$	82,540	$	61,195		21,345		34.9

The increase in Securitization income resulted primarily from a $2.2 million decrease in the non-cash fair value adjustment to our Interests in securitized assets in the current year period, as compared to a $20.0 million decrease in the prior year period. This increase was partially offset by a decrease in securitization income as a result of a reduction in the balances sold to our QSPE. As a result of the reduced sales of new eligible customer receivables to the QSPE, gains (losses) on sales of receivables included in Securitization income declined to a loss of $5.2 million for the nine months ended October 31, 2009, from a gain of $17.1 million for the nine months ended October 31, 2008. Partially offsetting this decline, because of the higher discount rate assumption used in our fair value calculation since October 31, 2008, Interest earned on our retained interest included in Securitization income has increased to $32.7 million for the three months ended October 31, from $23.1 million in the prior year.

Insurance commissions have declined due to lower retrospective commissions, which were negatively impacted by higher claims filings due to Hurricanes Gustav and Ike, and lower interest earnings on funds held by the insurance company for the payment of claims.

Interest income and other increased $19.8 million due to an increase in the balance of customer receivables that are being retained on-balance sheet to a balance of $231.4 million at October 31, 2009, from $89.6 million in the prior year.

The following table provides key portfolio performance information for the nine months ended October 31, 2009 and 2008:

	2009									2008
	ABS (a)			Owned (b)			Total			Total
	(Dollars in thousands)
Interest income and fees	$	76,954		$	25,674		$	102,628		$	96,988
Net charge-offs		(18,069	)		-			(18,069	)		(15,473	)
Borrowing costs		(13,170	)		-			(13,170	)		(17,278	)
Amounts included in Finance charges and other		45,715			25,674			71,389			64,237
Net charge-offs in Provision for bad debts		-			(2,032	)		(2,032	)		(565	)
Borrowing costs		-			(2,764	)		(2,764	)		(260	)
Net portfolio yield (c)	$	45,715		$	20,878		$	66,593		$	63,412

Average portfolio balance	$	570,199		$	173,817		$	744,016		$	672,462
Interest income and fee yield % (annualized)		18.0	%		19.7	%		18.4	%		19.2	%
Net charge-off % (annualized)		4.2	%		1.6	%		3.6	%		3.2	%

(a)

Off-balance sheet portfolio owned by the QSPE and serviced by the Company. Charge-off levels will lag the reduction in portfolio balance.

(b)

On-balance sheet portfolio. Charge-off levels will lag the balance growth.

(c)

Consistent with securitization income, exclusive of the fair value adjustments, for the ABS facility.

							Change
(Dollars in Millions)	2009			2008			$		%
Cost of goods sold	$	407.6		$	402.9			4.7	1.2
Product gross margin percentage		19.9	%		21.8	%			-1.9	%

							Change
(Dollars in Millions)	2009			2008			$		%
Cost of service parts sold	$	8.1		$	7.1			1.0	13.9
As a percent of service revenues		46.9	%		44.7	%			2.2	%

This increase was due primarily to a 24.7% increase in parts sales. Parts sales also increased as a percentage of service revenues from 34.3% in the 2008 period to 39.3% in the 2009 period.

							Change
(Dollars in Millions)	2009			2008			$		%
Selling, general and administrative expense	$	193.0		$	185.6			7.4	4.0
As a percent of total revenues		30.4	%		29.9	%			0.5	%

The increase in SG&A expense was largely attributable to a $4.9 million increase in the Company’s litigation reserves to reflect its best estimate of the amount it expects will be required to settle outstanding litigation and the addition of new stores since February 1, 2008, and related increases in employee and employee-related expenses, partially offset by $1.3 million of expenses, net of insurance proceeds, incurred related to the hurricanes in the prior year, lower advertising, postage, utilities, telephone and fuel expenses. Additionally, as a result of the decreased product sales volume during the third quarter of the current year, sales compensation as a percentage of revenues increased as reduced commissions were more than offset by minimum wage payment requirements. SG&A expense decreased as a percent of revenues due to the impact of the fair value adjustments related to our Interests in securitized assets on Total revenues, which accounted for approximately 80 basis points of the decrease. This decrease was partially offset by the general de-leveraging effect of the decline in same store sales.

					Change
(Dollars in Millions)	2009		2008		$		%
Goodwill impairment	$	9.6	$	-		9.6	N/A

							Change
(Dollars in Millions)	2009			2008			$		%
Provision for bad debts	$	7.6		$	3.4			4.2	123.9
As a percent of total revenues		1.20	%		0.55	%			0.65	%

The provision for bad debts on Other receivables and Customer receivables retained by us and not eligible to be transferred to the QSPE increased primarily as a result of an increase in the allowance for doubtful accounts of $2.6 million due to the increase in the balance of receivables retained by us. Additionally, as a result of the increase in balances retained by us over the past three fiscal quarters, the amount charged off, net of recoveries, increased approximately $1.5 million. See the notes to the financial statements for information regarding the performance of the credit portfolio.

					Change
(Dollars in Thousands)	2009		2008		$		%
Interest expense, net	$	2,809	$	368		2,441	663.3

The increase in interest expense was a result of interest incurred on our new revolving credit facility, which is funding the customer receivables being retained on our consolidated balance sheet. In addition, there was a decrease in interest income from invested funds as we used previously invested cash balances to fund growth in customer receivables.

							Change
(Dollars in Millions)	2009			2008			$			%
Provision for income taxes	$	4.5		$	8.4			(3.9	)	(46.1	)
As a percent of income before income taxes		79.4	%		39.0	%				40.4	%

The provision for income taxes is generally consistent with the decrease in income before income taxes. The effective tax rate was higher during the 2009 period because taxes for the state of Texas are based on gross margin and are not affected by changes in income before income taxes. Additionally, the Company is unsure what amount of its litigation reserves will be ultimately deductible for taxes and, as such, approximately $1.6 million of tax benefit related to that expense has not yet been recognized.

Liquidity and Capital Resources

Current Activities

We require capital to finance our growth as we add new stores and markets to our operations, which in turn requires additional working capital for increased receivables and inventory. We have historically financed our operations through a combination of cash flow generated from earnings and external borrowings, including primarily bank debt, extended terms provided by our vendors for inventory purchases, acquisition of inventory under consignment arrangements and transfers of receivables to our asset-backed securitization facilities.

As of October 31, 2009, we had additional borrowing capacity of $42.1 million under our revolving credit facility, net of standby letters of credit issued, and $10.0 million under our unsecured bank line of credit immediately available to us for general corporate purposes and extended vendor terms for purchases of inventory. In addition to the $42.1 million currently available under the revolving credit facility, an additional $21.2 million may become available as we grow the balance of eligible customer receivables retained by us and total eligible inventory balances. Recent credit portfolio performance resulted in a reduction in availability under the revolving credit facility of approximately $4.0 million at October 31, 2009. This amount may become available in the future if credit portfolio performance improves. The principal payments received on receivables held by us and by the QSPE, which averaged approximately $36 million per month during the nine months ended October 31, 2009, will also be available each month to fund new receivables generated. The weighted average interest rate on borrowings outstanding under the revolving credit facility at October 31, 2009 was 3.6%, including the interest expense associated with our interest rate swaps. In addition to the amounts available under our revolving credit facilities, the QSPE has $12 million of borrowing capacity that may become available as the balance of receivables transferred to it grows.

On November 24, 2009, we settled litigation filed against us earlier this year by the Texas Attorney General. The suit alleged that we engaged in deceptive trade practices in violation of the Texas Deceptive Trade Practices-Consumer Protection Act. We denied those allegations in our answer to the suit and, under the terms of the settlement with the Texas Attorney General, we continue to deny any wrongdoing. As part of the settlement agreement, we have agreed to make two cash payments, one in the amount of $2.5 million in 30 days and a second payment in the amount of $2.0 million in 90 days, both to the Texas Attorney General for distribution to consumers as restitution. The second payment must be secured by a letter of credit from a national commercial bank which we must furnish within 10 days. We also agreed to pay $250,000 to the Texas Attorney General in attorney's fees, and to reimburse that office an as yet undetermined amount for litigation expenses, and to donate $100,000 to the University of Houston Law Center. This settlement caps our financial exposure to the State, in connection with the all of the allegations contained in the suit filed against us by the Texas Attorney General in May of this year. While we believe by settling this suit we increase our ability to pursue equity or debt capital and restructure our credit facilities, the amounts we must pay under the settlement reduce cash that we could otherwise use to fund our operations at a time when economic conditions in our markets are negatively impacting our operating results.

During the nine months ended October 31, 2009, our QSPE reduced its receivable portfolio by $138.9 million and paid off $104.5 million in outstanding borrowings, while we borrowed $62.1 million to finance a $123.6 million increase in customer receivables on balance sheet. As a result, the combined borrowings of the Company and the QSPE declined $42.4 million, increasing the capacity available for future growth under those credit facilities.

A summary of the significant financial covenants that govern our revolving credit facility compared to our actual compliance status at October 31, 2009, is presented below:

	Actual		Required Minimum/ Maximum
Fixed charge coverage ratio must exceed required minimum	1.50 to 1.00		1.30 to 1.00
Leverage ratio must be lower than required maximum	3.48 to 1.00		3.75 to 1.00
Cash recovery percentage must exceed required minimum		5.00%		4.75%
Capital expenditures, net must be lower than required maximum	$11.2 million		$22.0 million

Note: All terms in the above table are defined by the revolving credit facility and may or may not agree directly to the financial statement captions in this document. The covenants are calculated on a trailing four quarter basis.

While we were in compliance with all of the covenants under our revolving credit facility as of October 31, 2009, due to the recent declines in the economic conditions in our markets and the related impacts on our operating results, there is a reasonable likelihood that we could trigger the default provisions of our credit facilities, especially the leverage ratio, beginning January 31, 2010, unless we are able to sufficiently improve operating trends, reduce the balance of debt outstanding on our balance sheet or amend the covenants contained in our credit facilities prior to January 31, 2010. We are taking actions to maintain compliance, including entering discussions with the lenders in our ABL and ABS facilities regarding potential amendment of the covenants, and are reviewing options to reduce the outstanding balance of debt on our balance sheet, including the ability to sell and leaseback owned real estate, ability to raise additional capital, and the ability to reduce the use of our credit programs and increase the use of third-party programs to finance purchases by our customers. Any amendment to the credit facilities would likely result in higher borrowing costs, among other potential requirements. If there is a default under any of the facilities that is not waived by the various lenders, it could result in the requirement to immediately begin repayment of all amounts owed under our and our QSPE’s credit facilities, as all of the facilities have cross-default provisions that would result in default under all of the facilities if there is a default under any one of the facilities. If the repayment of amounts owed under our credit facilities is accelerated, we may not have sufficient cash and liquid assets at such time to be able to immediately repay all the amounts owed under the facilities.

We will continue to finance our operations and future growth through a combination of cash flow generated from operations and external borrowings, including primarily bank debt, extended vendor terms for purchases of inventory, acquisition of inventory under consignment arrangements and the QSPE’s asset-backed securitization facilities. Based on our current operating plans, we believe that cash generated from operations, available borrowings under our revolving credit facility and unsecured credit line, extended vendor terms for purchases of inventory, acquisition of inventory under consignment arrangements and cash flows from the QSPE’s asset-backed securitization program will be sufficient to fund our operations, store expansion and updating activities and capital programs for at least 12 months, subject to continued compliance with the covenants in our and our QSPE’s credit facilities.

However, there are several factors that could decrease cash available, including:

reduced demand or margins for our products;

more stringent vendor terms on our inventory purchases;

loss of ability to acquire inventory on consignment;

increases in product cost that we may not be able to pass on to our customers;

reductions in product pricing due to competitor promotional activities;

changes in inventory requirements based on longer delivery times of the manufacturers or other requirements which would negatively impact our delivery and distribution capabilities;

increases in the retained portion of our receivables portfolio under our current QSPE’s asset-backed securitization program as a result of changes in performance or types of receivables sold (promotional versus non-promotional and primary versus secondary portfolio), or as a result of a change in the mix of funding sources available to the QSPE, requiring higher collateral levels, or limitations on the ability of the QSPE to obtain financing through its commercial paper-based funding sources;

reduced availability under our revolving credit facility or the QSPE’s financing facilities as a result of non-compliance with the covenant requirements;

reduced availability under our revolving credit facility or the QSPE’s financing facilities as a result of the inability of any of the financial institutions providing those facilities to fund their commitment,

reductions in the capacity or inability to expand the capacity available for financing our receivables portfolio under existing or replacement QSPE asset-backed securitization programs or a requirement that we retain a higher percentage of the credit portfolio under such programs;

increases in borrowing costs (interest and administrative fees relative to our receivables portfolio associated with the funding of our receivables);

increases in personnel costs or other costs for us to stay competitive in our markets; and

the inability of our QSPE to renew all or a portion of its current variable funding note facility at its annual maturity date.

If necessary, in addition to available cash balances, cash flow from operations and borrowing capacity under our revolving facilities, additional cash to fund our growth and increases in receivables balances could be obtained by:

reducing capital expenditures for new store openings,

taking advantage of longer payment terms and financing available for inventory purchases,

utilizing other sources for providing financing to our customers,

negotiating to expand the capacity available under existing credit facilities, and

accessing equity or debt markets.

During the nine months ended October 31, 2009, net cash used in operating activities increased from $23.3 million used by operating activities during the nine months ended October 31, 2008, to $54.5 million used in the nine months ended October 31, 2009. Operating cash flows for the current period were impacted primarily by the $123.9 million increase in customer accounts receivable retained on our consolidated balance sheet, as compared to $81.3 million in the prior year. Prior to August 2008, virtually all customer accounts receivable were sold to and funded by our QSPE, resulting in the net cash flow activity from these transactions being reported in cash flows from operating activities. However, the cash flows are different for customer accounts receivable retained by us and financed through our revolving credit facility, with the increase in the accounts receivable balance being reflected as a use of operating cash flows, and borrowings under our revolving credit facility to finance the customer receivables being reflected as financing cash flows. As a result, we expect, as we continue to grow the balance of customer accounts receivable retained by us, the growth will result in a reduction of operating cash flows and an increase in financing cash flows. As a result of the pay off of the $100 million 364-day commitment by the QSPE during August 2009, we expect to slow the growth of receivables on the balance sheet as more cash flow from the QSPE will be available to purchase new receivables.

As noted above, we offer promotional credit programs to certain customers that provide for “same as cash” or deferred interest interest-free periods of varying terms, generally three, six, 12, 18, 24 and 36 months, and require monthly payments beginning in the month after the sale. The various “same as cash” promotional accounts and deferred interest program accounts are eligible for securitization up to the limits provided for in our securitization agreements. This limit is currently 30.0% of eligible securitized receivables. If we exceed this 30.0% limit, we would be required to use some of our other capital resources to carry the unfunded balances of the receivables for the promotional period. The percentage of eligible securitized receivables represented by promotional receivables was 12.9% as of October 31, 2009. There is no limitation on the amount of “same as cash” or deferred interest program accounts that can be carried as collateral under the revolving credit facility. The percentage of all managed receivables represented by promotional receivables was 18.5% and 14.9% as of October 31, 2008 and 2009, respectively. The weighted average promotional period was 15.8 months and 10.1 months for all promotional receivables outstanding as of October 31, 2008 and 2009, respectively. The weighted average remaining term on those same promotional receivables was 10.9 months and 7.8 months as of October 31, 2008 and 2009, respectively. While overall these promotional receivables have a much shorter weighted average term than non-promotional receivables, we receive less income on these receivables, resulting in a reduction of the net interest margin on those receivables.

Net cash used in investing activities decreased from $14.8 million used in the fiscal 2009 period to $8.6 million used in the fiscal 2010 period. The net decrease in cash used in investing activities resulted primarily from a decline in purchases of property and equipment in the current year period. We estimate that our total capital expenditures for fiscal 2010 will be approximately $10 million to $12 million.

Net cash from financing activities increased from $31.3 million provided during the nine months ended October 31, 2008, to $61.8 million provided during the nine months ended October 31, 2009. The increase was driven primarily by draws on our revolving credit facility to fund the growth of customer accounts receivable on our balance sheet, as the QSPE used cash flows from receivable collections to pay down amounts owed under its financing facilities. Until its next debt maturity, the QSPE’s cash flows from collections on receivables held by it will be available to purchase new receivables. As a result, we expect the rate of growth of receivables on balance sheet to slow from the pace experienced during the past 12 months.

Off-Balance Sheet Financing Arrangements

Since we extend credit in connection with a large portion of our retail, repair service agreement and credit insurance sales, we have created a qualified special purpose entity, which we refer to as the QSPE or the issuer, to purchase eligible customer receivables from us and to issue medium-term and variable funding notes secured by the receivables to third parties to obtain cash for these purchases. We sell receivables, consisting of retail installment contracts and revolving accounts extended to our customers, to the issuer in exchange for cash and subordinated, unsecured promissory notes. To finance its acquisition of these receivables, the issuer has issued the notes and bonds described below to third parties. The unsecured promissory notes issued to us are subordinate to these third party notes and bonds.

At October 31, 2009, the issuer had issued two series of notes and bonds: the 2002 Series A variable funding note with a total capacity of $200 million and three classes of 2006 Series A bonds with an aggregate amount outstanding of $150 million, of which $6.0 million was required to be placed in a restricted cash account for the benefit of the bondholders. The 2002 Series A variable funding note is currently composed of a $200 million tranche that is annually renewable, at our option until September 2012. A $100 million 364-day tranche matured in August 2009, and was not renewed. There were no borrowings outstanding under the commitment at the time it expired. If the three-month average net portfolio yield, as defined by agreements, falls below 5.0%, then the issuer may be required to fund additions to the cash reserves in the restricted cash accounts. The three-month average net portfolio yield was 5.1% at October 31, 2009. Private institutional investors, primarily insurance companies, purchased the 2006 Series A bonds at a weighted fixed rate of 5.75%. The 2006 Series A bonds begin a 20-month amortization of the principal balance in September 2010, with interest-only payments required monthly until that time. The weighted average interest on the variable funding note during the month of October 2009 was 3.3%. On April 28, 2009, one of the banks supporting the commercial paper that funds the variable funding note was downgraded by one of the nationally recognized rating agencies. As a result, we have seen the QSPE’s borrowing costs increase and expect the increase to continue until such time, if ever, that the bank’s previous rating is reinstated. At this time we do not expect the downgrade to impact the bank’s ability to meet its funding obligations to the QSPE. However, we are currently experiencing an increase in the weighted average interest rate on the variable funding note between 50 and 65 basis points as a result of the downgrade.

We continue to service the sold accounts for the QSPE, and we receive a monthly servicing fee, so long as we act as servicer, in an amount equal to .25% multiplied by the average aggregate principal amount of receivables serviced, including the amount of average aggregate defaulted receivables. The issuer records revenues equal to the interest charged to the customer on the receivables less losses, the cost of funds, the program administration fees paid in connection with either the 2002 Series A or 2006 Series A bond holders, the servicing fee and additional earnings to the extent they are available.

Currently the 2002 Series A variable funding note permits the issuer to borrow funds up to $200 million to purchase receivables from us or make principal payments on other bonds, thereby functioning as a “basket” to accumulate receivables. As issuer borrowings under the 2002 Series A variable funding note approach the total commitment, the issuer is required to request an increase in the 2002 Series A amount or issue a new series of bonds and use the proceeds to pay down the then outstanding balance of the 2002 Series A variable funding note, so that the basket will once again become available to accumulate new receivables or meet other obligations required under the transaction documents. Given the current state of the securitization market, the QSPE has been unable to issue medium-term notes or increase the availability under the variable funding note program. As of October 31, 2009, borrowings under the 2002 Series A variable funding note were $188.0 million.

We are not directly liable to the lenders under the asset-backed securitization facility. If the issuer is unable to repay the 2002 Series A note and 2006 Series A bonds due to its inability to collect the sold customer accounts, the issuer could not pay the subordinated notes it has issued to us in partial payment for sold customer accounts, and the 2006 Series A bond holders could claim the balance in its $6.0 million restricted cash account. We are responsible under a $20.0 million letter of credit that secures the performance of our obligations or services under the servicing agreement as it relates to the transferred assets that are part of the asset-backed securitization facility.

The issuer is subject to certain affirmative and negative covenants contained in the transaction documents governing the 2002 Series A variable funding note and 2006 Series A bonds, including covenants that restrict, subject to specified exceptions: the incurrence of non-permitted indebtedness and other obligations and the granting of additional liens; mergers, acquisitions, investments and disposition of assets; and the use of proceeds of the program. The issuer also makes representations and warranties relating to compliance with certain laws, payment of taxes, maintenance of its separate legal entity, preservation of its existence, protection of collateral and financial reporting. In addition, the program requires the issuer to maintain a minimum net worth.

A summary of the significant financial covenants that govern the 2002 Series A variable funding note compared to actual compliance status at October 31, 2009, is presented below:

	As reported		Required Minimum/ Maximum
Issuer interest must exceed required minimum	$94.2 million		$87.3 million
Gross loss rate must be lower than required maximum (a)		6.1%		10.0%
Serviced portfolio gross loss rate must be lower than required maximum (b)		4.9%		10.0%
Net portfolio yield must exceed required minimum (a)		5.1%		2.0%
Serviced portfolio net portfolio yield must exceed required minimum (b)		8.2%		2.0%
Payment rate must exceed required minimum (a)		6.0%		3.0%
Serviced portfolio payment rate must exceed required minimum (a)		5.00%		4.75%
Consolidated net worth must exceed required minimum	$353.0 million		$242.2 million

(a)

Calculated for those receivables sold to the QSPE.

(b)

Calculated for the total of receivables sold to the QSPE and those retained by the Company.

Note: All terms in the above table are defined by the asset backed securitization program and may or may not agree directly to the financial statement captions in this document.

Events of default under the 2002 Series A variable funding note and the 2006 Series A bonds, subject to grace periods and notice provisions in some circumstances, include, among others: failure of the issuer to pay principal, interest or fees; violation by the issuer of any of its covenants or agreements; inaccuracy of any representation or warranty made by the issuer; certain servicer defaults; failure of the trustee to have a valid and perfected first priority security interest in the collateral; default under or acceleration of certain other indebtedness; bankruptcy and insolvency events; failure to maintain certain loss ratios and portfolio yield; change of control provisions and certain other events pertaining to us. The issuer’s obligations under the program are secured by the receivables and proceeds.

Both the revolving credit facility and the asset-backed securitization program are significant factors relative to our ongoing liquidity and our ability to meet the cash needs associated with the growth of our business. Our inability to use either of these programs because of a failure to comply with their covenants would adversely affect our continued growth. Funding of current and future receivables under the QSPE’s asset-backed securitization program can be adversely affected if we exceed certain predetermined levels of re-aged receivables, size of the secondary portfolio, the amount of promotional receivables, write-offs, bankruptcies or other ineligible receivable amounts. If the funding under the QSPE’s asset-backed securitization program was reduced or terminated, we would have to draw down our revolving credit facility more quickly than we have estimated.

Item 3. Quantitative and Qualitative Disclosures About Market Risk

Interest rates under the QSPE’s variable funding note facility are variable and are determined based on the commercial paper rate plus a spread of 2.50%. Accordingly, changes in the prime rate, the commercial paper rate or LIBOR, which are affected by changes in interest rates generally, will affect the interest rate on, and therefore our costs under, these credit facilities. Additionally, changes in the credit ratings of our commercial paper facility providers could affect the interest rate on the commercial paper they issue, and therefore our borrowing costs. We are also exposed to interest rate risk through the interest-only strip we receive from our sales of receivables to the QSPE, due to rate variability under the QSPE’s variable funding note discussed above. Since January 31, 2009, our interest rate sensitivity has decreased on the interest-only strip as the variable rate portion of the QSPE’s debt has decreased from $292.5 million, or 66.1% of its total debt, to $188.0 million, or 55.6% of its total debt. As a result, a 100 basis point increase in interest rates on the variable rate debt would increase borrowing costs of the QSPE by $1.9 million over a 12-month period, based on the balance outstanding at October 31, 2009.

Interest rates under our revolving credit facility are variable and are determined, at our option, as the base rate, which is the prime rate plus the base rate margin, which ranges from 0.25% to 0.75%, or LIBOR plus the LIBOR margin, which ranges from 2.25% to 2.75%. At October 31, 2009, there was $125.0 million outstanding under this facility. On March 31, 2009, we entered into interest rate swaps with notional amounts totaling $30.0 million to fix the rate on a portion of these balances and on June 23, 2009 we entered into an additional $10.0 million of interest rate swaps to fix the rate on a portion of the balances. As a result, a 100 basis point increase in interest rates on the revolving credit facility would increase our borrowing costs by $0.9 million over a 12-month period, based on the balance outstanding at October 31, 2009, after considering the impact of the interest rate swaps.

Item 4. Controls and Procedures

Based on management's evaluation (with the participation of our Chief Executive Officer (CEO) and Chief Financial Officer (CFO)), as of the end of the period covered by this report, our CEO and CFO have concluded that our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the Exchange Act)), are effective to ensure that information required to be disclosed by us in reports that we file or submit under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in SEC rules and forms, and is accumulated and communicated to management, including our principal executive officer and principal financial officer, as appropriate to allow timely decisions regarding required disclosure.

For the quarter ended October 31, 2009, there have been no changes in our internal controls over financial reporting (as defined in Rule 13a-15(f) under the Securities Exchange Act of 1934) that have materially affected, or are reasonably likely to materially affect, our internal controls over financial reporting.

PART II – OTHER INFORMATION

Item 1. Legal Proceedings

We are involved in routine litigation and claims incidental to our business from time to time. However, the results of these proceedings cannot be predicted with certainty, and changes in facts and circumstances could impact our estimate of reserves for litigation. As of October 31, 2009, the Company has recorded approximately $4.9 million in litigation reserves that reflect its best estimate of what it expects will be required to settle outstanding litigation.

Texas Attorney General Proceeding. On May 28, 2009, the Texas Attorney General filed suit against us in the Texas state District Court of Harris County, Texas, alleging that we engaged in unlawful and deceptive practices in violation of the Texas Deceptive Trade Practices-Consumer Protection Act. The Attorney General alleged, among other things, that we failed to honor product maintenance and replacement agreements, misled customers about the nature of our product maintenance and replacement agreements, and engaged in false advertising with respect to our product maintenance and replacement agreements. The Attorney General sought injunctive relief, civil penalties of up to $20,000 per violation, as well as $250,000 if our conduct financially harmed persons aged 65 or older, restoration of any losses suffered by certain identifiable persons, attorney's fees and costs, the disgorgement of all sums taken from consumers, and pre-judgement and post-judgement interest as provided by law. On November 24, 2009, we settled the litigation and denied those allegations in our answer to the suit and, under the terms of the settlement with the Texas Attorney General, we continue to deny any wrongdoing. As part of the settlement agreement, we have agreed to make two cash payments, one in the amount of $2.5 million in 30 days and a second payment in the amount of $2.0 million in 90 days, both to the Texas Attorney General for distribution to consumers as restitution. The second payment must be secured by a letter of credit from a national commercial bank which we must furnish within 10 days. We also agreed to pay $250,000 to the Texas Attorney General in attorney's fees, and to reimburse that office an as yet undetermined amount for litigation expenses, and to donate $100,000 to the University of Houston Law Center. Additionally, the settlement provides for our implementation of certain business practices regarding extended warranty programs, all of which have been part of our business practices for over four months. This settlement caps our financial exposure to the State, in connection with the all of the allegations contained in the suit filed against us by the Texas Attorney General in May of this year.

Item 1A. Risk Factors

In addition to the other information set forth in this report, you should carefully consider the factors discussed in Part I, “Item 1A. Risk Factors” in our Annual Report on Form 10-K for the year ended January 31, 2009, which could materially affect our business, financial condition or future results. The risks described in our Annual Report on Form 10-K are not the only risks facing our Company. Additional risks and uncertainties not currently known to us or that we currently deem to be immaterial also may materially adversely affect our business, financial condition and/or operating results.

The costs we incurred in settling the Texas Attorney General's lawsuit and the resulting changes to our operations could materially adversely affect our results of operations, stock price and financial position.

On May 28, 2009, the Texas Attorney General filed suit against us in the Texas state District Court of Harris County, Texas, alleging that we engaged in unlawful and deceptive practices in violation of the Texas Deceptive Trade Practices-Consumer Protection Act. On November 24, 2009, we settled this litigation. Under the settlement agreement, we agreed to make certain changes to our extended warranty agreements, including our repair service agreements and replacement product plan agreements and the manner in which we market and service these programs. The impact of the changes in our extended warranty programs as a result of the settlement are unknown and could materially and adversely affect our results of operations. Further, there is no end date as to the settlement agreement, thus we may be required to perform under the agreement in manners which are materially different and less competitive than our competitors for an indefinite period. Additionally, the settlement requires us to use cash to settle this lawsuit at a time when we need additional liquidity as a result of economic conditions and operating results, which could result in operating results deteriorating even further.

Adverse or negative publicity, including the publicity related to the lawsuit filed against us by the Texas Attorney General or the settlement, could cause our business to suffer or result in copycat lawsuits.

The settlement of the lawsuit filed against us by the Texas Attorney General or any negative publicity associated with our repair service and replacement program agreements could also adversely affect our reputation and negatively impact our sales and could result in copycat lawsuits being filed against us.

We have significant future capital needs which we may be unable to fund, and we may need additional funding sooner than currently anticipated and we have debt, which we may not be able to pay if the repayment of the entire or substantial amounts owed were to be accelerated.

While we were in compliance with all of the covenants under our revolving credit facility as of October 31, 2009, due to the recent decline in the economic conditions in our markets and the impact on our operating results, there is a reasonable likelihood that we could trigger the default provisions of our credit facilities, beginning January 31, 2010, unless we are able to sufficiently improve operating trends or reduce the balance of debt outstanding ou our balance sheet. We are taking actions to maintain compliance, including entering discussions with the lenders in our ABL and ABS facilities regarding potential amendment of the covenants, and are reviewing options to reduce the outstanding balance of debt on our balance sheet, including the ability to sell and leaseback owned real estate, ability to raise additional capital, and the ability to reduce the use of our credit programs and increase the use of third-party programs to finance purchases by our customers. Any amendment to the credit facilities would likely result in higher borrowing costs, among other potential requirements. If there is a default under any of the facilities that is not waived by the various lenders, it could result in the requirement to immediately begin repayment of all amounts owed under our and our QSPE's credit facilities, as all of the facilities have cross-default provisions that would result in default under all of the facilities if there is a default under any one of the facilities. If the repayment of amounts owed under our credit facilities is accelerated, we may not have sufficient cash and liquid assets at such time to be able to immediately repay all the amounts owed under the facilities. Any repayment requirement or acceleration of amounts owed could have a material adverse affect on our business operations.

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

None.

Item 4. Submission of Matters to a Vote of Security Holders

None.

Item 5. Other Information

There have been no material changes to the procedures by which security holders may recommend nominees to our board of directors since we last provided disclosure in response to the requirements of Item 7(d)(2)(ii)(G) of Schedule 14A.

On November 24, 2009, the base salaries of our top five named executive officers were temporarily reduced by ten percent each. These officers are Dr. William C. Nylin, Jr., Chairman of the Board of Directors, Timothy L. Frank, Chief Executive Officer and President, Michael J. Poppe, Chief Financial Officer, David W. Trahan, President – Retail Division and Reymundo de la Fuente, President – Credit Division. There is no predetermined date for the restoring of the salaries. Additionally, under the terms of the previously adopted bonus plan for our executives, if our operating results continue to decline, the total compensation for each of these officers will be substantially less than they received last fiscal year, due to the reduction in calculated bonus opportunities.

Item 6. Exhibits

The exhibits required to be furnished pursuant to Item 6 of Form 10-Q are listed in the Exhibit Index filed herewith, which Exhibit Index is incorporated herein by reference.

SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this Report to be signed on its behalf by the undersigned thereunto duly authorized.

	CONN’S, INC.

	By:		/s/ Michael J. Poppe
			Michael J. Poppe
			Chief Financial Officer
			(Principal Financial Officer and duly authorized to sign this report on behalf of the registrant)

Date: December 15, 2009

INDEX TO EXHIBITS

Exhibit Number		Description

2		Agreement and Plan of Merger dated January 15, 2003, by and among Conn's, Inc., Conn Appliances, Inc. and Conn's Merger Sub, Inc. (incorporated herein by reference to Exhibit 2 to Conn's, Inc. registration statement on Form S-1 (file no. 333-109046) as filed with the Securities and Exchange Commission on September 23, 2003).

3.1		Certificate of Incorporation of Conn's, Inc. (incorporated herein by reference to Exhibit 3.1 to Conn's, Inc. registration statement on Form S-1 (file no. 333-109046) as filed with the Securities and Exchange Commission on September 23, 2003).

3.1.1		Certificate of Amendment to the Certificate of Incorporation of Conn’s, Inc. dated June 3, 2004 (incorporated herein by reference to Exhibit 3.1.1 to Conn’s, Inc. Form 10-Q for the quarterly period ended April 30, 2004 (File No. 000-50421) as filed with the Securities and Exchange Commission on June 7, 2004).

3.2		Amended and Restated Bylaws of Conn’s, Inc. effective as of June 3, 2008 (incorporated herein by reference to Exhibit 3.2.3 to Conn’s, Inc. Form 10-Q for the quarterly period ended April 30, 2008 (File No. 000-50421) as filed with the Securities and Exchange Commission on June 4, 2008).

4.1		Specimen of certificate for shares of Conn's, Inc.'s common stock (incorporated herein by reference to Exhibit 4.1 to Conn's, Inc. registration statement on Form S-1 (file no. 333-109046) as filed with the Securities and Exchange Commission on October 29, 2003).

10.1		Amended and Restated 2003 Incentive Stock Option Plan (incorporated herein by reference to Exhibit 10.1 to Conn's, Inc. registration statement on Form S-1 (file no. 333-109046) as filed with the Securities and Exchange Commission on September 23, 2003).t

10.1.1		Amendment to the Conn’s, Inc. Amended and Restated 2003 Incentive Stock Option Plan (incorporated herein by reference to Exhibit 10.1.1 to Conn’s Form 10-Q for the quarterly period ended April 30, 2004 (File No. 000-50421) as filed with the Securities and Exchange Commission on June 7, 2004).t

10.1.2		Form of Stock Option Agreement (incorporated herein by reference to Exhibit 10.1.2 to Conn’s, Inc. Form 10-K for the annual period ended January 31, 2005 (File No. 000-50421) as filed with the Securities and Exchange Commission on April 5, 2005).t

10.2		2003 Non-Employee Director Stock Option Plan (incorporated herein by reference to Exhibit 10.2 to Conn's, Inc. registration statement on Form S-1 (file no. 333-109046)as filed with the Securities and Exchange Commission on September 23, 2003).t

10.2.1		Form of Stock Option Agreement (incorporated herein by reference to Exhibit 10.2.1 to Conn’s, Inc. Form 10-K for the annual period ended January 31, 2005 (File No. 000-50421) as filed with the Securities and Exchange Commission on April 5, 2005).t

10.3		Employee Stock Purchase Plan (incorporated herein by reference to Exhibit 10.3 to Conn's, Inc. registration statement on Form S-1 (file no. 333-109046) as filed with the Securities and Exchange Commission on September 23, 2003).t

10.4		Conn's 401(k) Retirement Savings Plan (incorporated herein by reference to Exhibit 10.4 to Conn's, Inc. registration statement on Form S-1 (file no. 333-109046) as filed with the Securities and Exchange Commission on September 23, 2003).t

10.5		Shopping Center Lease Agreement dated May 3, 2000, by and between Beaumont Development Group, L.P., f/k/a Fiesta Mart, Inc., as Lessor, and CAI, L.P., as Lessee, for the property located at 3295 College Street, Suite A, Beaumont, Texas (incorporated herein by reference to Exhibit 10.5 to Conn's, Inc. registration statement on Form S-1 (file no. 333-109046) as filed with the Securities and Exchange Commission on September 23, 2003).

10.5.1		First Amendment to Shopping Center Lease Agreement dated September 11, 2001, by and among Beaumont Development Group, L.P., f/k/a Fiesta Mart, Inc., as Lessor, and CAI, L.P., as Lessee, for the property located at 3295 College Street, Suite A, Beaumont, Texas (incorporated herein by reference to Exhibit 10.5.1 to Conn's, Inc. registration statement on Form S-1 (file no. 333-109046) as filed with the Securities and Exchange Commission on September 23, 2003).

10.6		Industrial Real Estate Lease dated June 16, 2000, by and between American National Insurance Company, as Lessor, and CAI, L.P., as Lessee, for the property located at 8550-A Market Street, Houston, Texas (incorporated herein by reference to Exhibit 10.6 to Conn's, Inc. registration statement on Form S-1 (file no. 333-109046) as filed with the Securities and Exchange Commission on September 23, 2003).

10.6.1		First Renewal of Lease dated November 24, 2004, by and between American National Insurance Company, as Lessor, and CAI, L.P., as Lessee, for the property located at 8550-A Market Street, Houston, Texas (incorporated herein by reference to Exhibit 10.6.1 to Conn’s, Inc. Form 10-K for the annual period ended January 31, 2005 (File No. 000-50421) as filed with the Securities and Exchange Commission on April 5, 2005).

10.7		Lease Agreement dated December 5, 2000, by and between Prologis Development Services, Inc., f/k/a The Northwestern Mutual Life Insurance Company, as Lessor, and CAI, L.P., as Lessee, for the property located at 4810 Eisenhauer Road, Suite 240, San Antonio, Texas (incorporated herein by reference to Exhibit 10.7 to Conn’s, Inc. registration statement on Form S-1 (file no. 333-109046) as filed with the Securities and Exchange Commission on September 23, 2003).

10.7.1		Lease Amendment No. 1 dated November 2, 2001, by and between Prologis Development Services, Inc., f/k/a The Northwestern Mutual Life Insurance Company, as Lessor, and CAI, L.P., as Lessee, for the property located at 4810 Eisenhauer Road, Suite 240, San Antonio, Texas (incorporated herein by reference to Exhibit 10.7.1 to Conn’s, Inc. registration statement on Form S-1 (file no. 333-109046) as filed with the Securities and Exchange Commission on September 23, 2003).

10.8		Lease Agreement dated June 24, 2005, by and between Cabot Properties, Inc. as Lessor, and CAI, L.P., as Lessee, for the property located at 1132 Valwood Parkway, Carrollton, Texas (incorporated herein by reference to Exhibit 99.1 to Conn’s, Inc. Current Report on Form 8-K (file no. 000-50421) as filed with the Securities and Exchange Commission on June 29, 2005).

10.9		Loan and Security Agreement dated August 14, 2008, by and among Conn’s, Inc. and the Borrowers thereunder, the Lenders party thereto, Bank of America, N.A, a national banking association, as Administrative Agent and Joint Book Runner for the Lenders, referred to as Agent, JPMorgan Chase Bank, National Association, as Syndication Agent and Joint Book Runner for the Lenders, and Capital One, N.A., as Co-Documentation Agent (incorporated herein by reference to Exhibit 99.1 to Conn’s Inc. Current Report on Form 8-K (File No. 000-50421) as filed with the Securities and Exchange Commission on August 20,2008).

10.9.1		Intercreditor Agreement dated August 14, 2008, by and among Bank of America, N.A., as the ABL Agent, Wells Fargo Bank, National Association, as Securitization Trustee, Conn Appliances, Inc. as the Initial Servicer, Conn Credit Corporation, Inc., as a borrower, Conn Credit I, L.P., as a borrower and Bank of America, N.A., as Collateral Agent (incorporated herein by reference to Exhibit 99.5 to Conn’s Inc. Current Report on Form 8-K (File No. 000-50421) as filed with the Securities and Exchange Commission on August 20,2008).

10.10		Receivables Purchase Agreement dated September 1, 2002, by and among Conn Funding II, L.P., as Purchaser, Conn Appliances, Inc. and CAI, L.P., collectively as Originator and Seller, and Conn Funding I, L.P., as Initial Seller (incorporated herein by reference to Exhibit 10.10 to Conn’s, Inc. registration statement on Form S-1 (file no. 333-109046) as filed with the Securities and Exchange Commission on September 23, 2003).

10.10.1		First Amendment to Receivables Purchase Agreement dated August 1, 2006, by and among Conn Funding II, L.P., as Purchaser, Conn Appliances, Inc. and CAI, L.P., collectively as Originator and Seller (incorporated herein by reference to Exhibit 10.10.1 to Conn’s, Inc. Form 10-Q for the quarterly period ended October 31, 2006 (File No. 000-50421) as filed with the Securities and Exchange Commission on September 15, 2006).

10.11		Base Indenture dated September 1, 2002, by and between Conn Funding II, L.P., as Issuer, and Wells Fargo Bank Minnesota, National Association, as Trustee (incorporated herein by reference to Exhibit 10.11 to Conn’s, Inc. registration statement on Form S-1 (file no. 333-109046) as filed with the Securities and Exchange Commission on September 23, 2003).

10.11.1		First Supplemental Indenture dated October 29, 2004 by and between Conn Funding II, L.P., as Issuer, and Wells Fargo Bank, National Association, as Trustee (incorporated herein by reference to Exhibit 99.1 to Conn’s, Inc. Current Report on Form 8-K (File No. 000-50421) as filed with the Securities and Exchange Commission on November 4, 2004).

10.11.2		Second Supplemental Indenture dated August 1, 2006 by and between Conn Funding II, L.P., as Issuer, and Wells Fargo Bank, National Association, as Trustee (incorporated herein by reference to Exhibit 99.1 to Conn’s, Inc. Current Report on Form 8-K (File No. 000-50421) as filed with the Securities and Exchange Commission on August 23, 2006).

10.11.3		Fourth Supplemental Indenture dated August 14, 2008 by and between Conn Funding II, L.P., as Issuer, and Wells Fargo Bank, National Association, as Trustee (incorporated herein by reference to Exhibit 99.4 to Conn’s, Inc. Current Report on Form 8-K (File No. 000-50421) as filed with the Securities and Exchange Commission on August 20, 2008).

10.12		Amended and Restated Series 2002-A Supplement dated September 10, 2007, by and between Conn Funding II, L.P., as Issuer, and Wells Fargo Bank, National Association, as Trustee (incorporated herein by reference to Exhibit 99.2 to Conn’s, Inc. Current Report on Form 8-K (File No. 000-50421) as filed with the Securities and Exchange Commission on September 11, 2007).

10.12.1		Supplement No. 1 to Amended and Restated Series 2002-A Supplement dated August 14, 2008, by and between Conn Funding II, L.P., as Issuer, and Wells Fargo Bank, National Association, as Trustee (incorporated herein by reference to Exhibit 99.2 to Conn’s, Inc. Current Report on Form 8-K (File No. 000-50421) as filed with the Securities and Exchange Commission on August 20, 2008).

10.12.2		Amended and Restated Note Purchase Agreement dated September 10, 2007 by and between Conn Funding II, L.P., as Issuer, and Wells Fargo Bank, National Association, as Trustee (incorporated herein by reference to Exhibit 99.3 to Conn’s, Inc. Current Report on Form 8-K (File No. 000-50421) as filed with the Securities and Exchange Commission on September 11, 2007).

10.12.3		Second Amended and Restated Note Purchase Agreement dated August 14, 2008 by and between Conn Funding II, L.P., as Issuer, and Wells Fargo Bank, National Association, as Trustee (incorporated herein by reference to Exhibit 99.3 to Conn’s, Inc. Current Report on Form 8-K (File No. 000-50421) as filed with the Securities and Exchange Commission on August 20, 2008).

10.12.4		Amendment No. 1 to Second Amended and Restated Note Purchase Agreement dated August 28, 2008 by and between Conn Funding II, L.P., as Issuer, and Wells Fargo Bank, National Association, as Trustee (incorporated herein by reference to Exhibit 10.12.4 to Conn’s, Inc. Form 10-Q for the quarterly period ended October 31, 2008 (File No. 000-50421) as filed with the Securities and Exchange Commission on August 28, 2008).

10.12.5		Amendment No. 2 to Second Amended and Restated Note Purchase Agreement dated August 10, 2009 by and between Conn Funding II. L.P., as Issuer, and Wells Fargo Bank, National Association, as Trustee (incorporated herein by reference to Exhibit 10.14.1 to Conn’s, Inc. Form 10-Q for the quarterly period ended July 31, 2009 (File No. 000-50421) as filed with the Securities and Exchange Commission on August 27, 2009).

10.13		Servicing Agreement dated September 1, 2002, by and among Conn Funding II, L.P., as Issuer, CAI, L.P., as Servicer, and Wells Fargo Bank Minnesota, National Association, as Trustee (incorporated herein by reference to Exhibit 10.14 to Conn's, Inc. registration statement on Form S-1 (file no. 333-109046) as filed with the Securities and Exchange Commission on September 23, 2003).

10.13.1		First Amendment to Servicing Agreement dated June 24, 2005, by and among Conn Funding II, L.P., as Issuer, CAI, L.P., as Servicer, and Wells Fargo Bank, National Association, as Trustee (incorporated herein by reference to Exhibit 10.14.1 to Conn’s, Inc. Form 10-Q for the quarterly period ended October 31, 2005 (File No. 000-50421) as filed with the Securities and Exchange Commission on August 30, 2005).

10.13.2		Second Amendment to Servicing Agreement dated November 28, 2005, by and among Conn Funding II, L.P., as 10.14.2 Issuer, CAI, L.P., as Servicer, and Wells Fargo Bank, National Association, as Trustee (incorporated herein by reference to Exhibit 10.14.2 to Conn’s, Inc. Form 10-Q for the quarterly period ended October 31, 2005 (File No. 000-50421) as filed with the Securities and Exchange Commission on December 1, 2005).

10.13.3		Third Amendment to Servicing Agreement dated May 16, 2006, by and among Conn Funding II, L.P., as Issuer, CAI, L.P., as Servicer, and Wells Fargo Bank, National Association, as Trustee (incorporated herein by reference to Exhibit 10.14.3 to Conn’s, Inc. Form 10-Q for the quarterly period ended October 31, 2006 (File No. 000-50421) as filed with the Securities and Exchange Commission on September 15, 2006).

10.13.4		Fourth Amendment to Servicing Agreement dated August 1, 2006, by and among Conn Funding II, L.P., as Issuer, CAI, L.P., as Servicer, and Wells Fargo Bank, National Association, as Trustee (incorporated herein by reference to Exhibit 10.14.4 to Conn’s, Inc. Form 10-Q for the quarterly period ended October 31, 2006 (File No. 000-50421) as filed with the Securities and Exchange Commission on September 15, 2006).

10.14		Form of Executive Employment Agreement (incorporated herein by reference to Exhibit 10.15 to Conn's, Inc. registration statement on Form S-1 (file no. 333-109046) as filed with the Securities and Exchange Commission on October 29, 2003).t

10.14.1		First Amendment to Executive Employment Agreement between Conn’s, Inc. and Thomas J. Frank, Sr., Approved by the stockholders May 26, 2005 (incorporated herein by reference to Exhibit 10.15.1 to Conn’s, Inc. Form 10-Q for the quarterly period ended October 31, 2005 (file No. 000-50421) as filed with the Securities and Exchange Commission on August 30, 2005).t

10.14.2		Executive Retirement Agreement between Conn’s, Inc. and Thomas J. Frank, Sr., approved by the Board of Directors June 2, 2009 (incorporated herein by reference to Exhibit 10.14.2 to Conn’s, Inc. Form 10-Q for the quarterly period ended April 30, 2009 (file No. 000-50421) as filed with the Securities and Exchange Commission on June 4, 2009).t.

10.14.3		Non-Executive Employment Agreement between Conn’s, Inc. and Thomas J. Frank, Sr., approved by the Board of Directors June 19, 2009 (incorporated herein by reference to Exhibit 10.14.1 to Conn’s, Inc. Form 10-Q for the quarterly period ended July 31, 2009 (File No. 000-50421) as filed with the Securities and Exchange Commission on August 27, 2009).t

10.15		Form of Indemnification Agreement (incorporated herein by reference to Exhibit 10.16 to Conn's, Inc. registration statement on Form S-1 (file no. 333-109046) as filed with the Securities and Exchange Commission on September 23, 2003).t

10.16		Description of Compensation Payable to Non-Employee Directors (incorporated herein by reference to Form 8-K (file no. 000-50421) filed with the Securities and Exchange Commission on June 2, 2005).t

10.17		Dealer Agreement between Conn Appliances, Inc. and Voyager Service Programs, Inc. effective as of January 1, 1998 (incorporated herein by reference to Exhibit 10.19 to Conn’s, Inc. Form 10-K for the annual period ended January 31, 2006 (File No. 000-50421) as filed with the Securities and Exchange Commission on March 30, 2006).

10.17.1		Amendment #1 to Dealer Agreement by and among Conn Appliances, Inc., CAI, L.P., Federal Warranty Service Corporation and Voyager Service Programs, Inc. effective as of July 1, 2005 (incorporated herein by reference to Exhibit 10.19.1 to Conn’s, Inc. Form 10-K for the annual period ended January 31, 2006 (File No. 000-50421) as filed with the Securities and Exchange Commission on March 30, 2006).

10.17.2		Amendment #2 to Dealer Agreement by and among Conn Appliances, Inc., CAI, L.P., Federal Warranty Service Corporation and Voyager Service Programs, Inc. effective as of July 1, 2005 (incorporated herein by reference to Exhibit 10.19.2 to Conn’s, Inc. Form 10-K for the annual period ended January 31, 2006 (File No. 000-50421) as filed with the Securities and Exchange Commission on March 30, 2006).

10.17.3		Amendment #3 to Dealer Agreement by and among Conn Appliances, Inc., CAI, L.P., Federal Warranty Service Corporation and Voyager Service Programs, Inc. effective as of July 1, 2005 (incorporated herein by reference to Exhibit 10.19.3 to Conn’s, Inc. Form 10-K for the annual period ended January 31, 2006 (File No. 000-50421) as filed with the Securities and Exchange Commission on March 30, 2006).

10.17.4		Amendment #4 to Dealer Agreement by and among Conn Appliances, Inc., CAI, L.P., Federal Warranty Service Corporation and Voyager Service Programs, Inc. effective as of July 1, 2005 (incorporated herein by reference to Exhibit 10.19.4 to Conn’s, Inc. Form 10-K for the annual period ended January 31, 2006 (File No. 000-50421) as filed with the Securities and Exchange Commission on March 30, 2006).

10.17.5		Amendment #5 to Dealer Agreement by and among Conn Appliances, Inc., CAI, L.P., Federal Warranty Service Corporation and Voyager Service Programs, Inc. effective as of April 7, 2007 (incorporated herein by reference to Exhibit 10.18.5 to Conn’s, Inc. Form 10-Q for the quarterly period ended October 31, 2007 (File No. 000-50421) as filed with the Securities and Exchange Commission on August 30, 2007).

10.18		Service Expense Reimbursement Agreement between Affiliates Insurance Agency, Inc. and American Bankers Life Assurance Company of Florida, American Bankers Insurance Company Ranchers & Farmers County Mutual Insurance Company, Voyager Life Insurance Company and Voyager Property and Casualty Insurance Company effective July 1, 1998 (incorporated herein by reference to Exhibit 10.20 to Conn’s, Inc. Form 10-K for the annual period ended January 31, 2006 (File No. 000-50421) as filed with the Securities and Exchange Commission on March 30, 2006).

10.18.1		First Amendment to Service Expense Reimbursement Agreement by and among CAI, L.P., Affiliates Insurance Agency, Inc., American Bankers Life Assurance Company of Florida, Voyager Property & Casualty Insurance Company, American Bankers Life Assurance Company of Florida, American Bankers Insurance Company of Florida and American Bankers General Agency, Inc. effective July 1, 2005 (incorporated herein by reference to Exhibit 10.20.1 to Conn’s, Inc. Form 10-K for the annual period ended January 31, 2006 (File No. 000-50421) as filed with the Securities and Exchange Commission on March 30, 2006).

10.18.2		Seventh Amendment to Service Expense Reimbursement Agreement by and among Conn Appliances, Inc., American Bankers Life Assurance Company of Florida, American Bankers Insurance Company of Florida, American Reliable Insurance Company and Reliable Lloyds Insurance Company effective May 1, 2009 (incorporated herein by reference to Exhibit 10.14.1 to Conn’s, Inc. Form 10-Q for the quarterly period ended July 31, 2009 (File No. 000-50421) as filed with the Securities and Exchange Commission on August 27, 2009).

10.19		Service Expense Reimbursement Agreement between CAI Credit Insurance Agency, Inc. and American Bankers Life Assurance Company of Florida, American Bankers Insurance Company Ranchers & Farmers County Mutual Insurance Company, Voyager Life Insurance Company and Voyager Property and Casualty Insurance Company effective July 1, 1998 (incorporated herein by reference to Exhibit 10.21 to Conn’s, Inc. Form 10-K for the annual period ended January 31, 2006 (File No. 000-50421) as filed with the Securities and Exchange Commission on March 30, 2006).

10.19.1		First Amendment to Service Expense Reimbursement Agreement by and among CAI Credit Insurance Agency, Inc., American Bankers Life Assurance Company of Florida, Voyager Property & Casualty Insurance Company, American Bankers Life Assurance Company of Florida, American Bankers Insurance Company of Florida, American Reliable Insurance Company, and American Bankers General Agency, Inc. effective July 1, 2005 (incorporated herein by reference to Exhibit 10.21.1 to Conn’s, Inc. Form 10-K for the annual period ended January 31, 2006 (File No. 000-50421) as filed with the Securities and Exchange Commission on March 30, 2006).

10.19.2		Fourth Amendment to Service Expense Reimbursement Agreement by and among CAI Credit Insurance Agency, Inc., American Bankers Life Assurance Company of Florida, American Bankers Insurance Company of Florida and American Reliable Insurance Company effective May 1, 2009 (incorporated herein by reference to Exhibit 10.14.1 to Conn’s, Inc. Form 10-Q for the quarterly period ended July 31, 2009 (File No. 000-50421) as filed with the Securities and Exchange Commission on August 27, 2009).

10.20		Consolidated Addendum and Amendment to Service Expense Reimbursement Agreements by and among Certain Member Companies of Assurant Solutions, CAI Credit Insurance Agency, Inc. and Affiliates Insurance Agency, Inc. effective April 1, 2004 (incorporated herein by reference to Exhibit 10.22 to Conn’s, Inc. Form 10-K for the annual period ended January 31, 2006 (File No. 000-50421) as filed with the Securities and Exchange Commission on March 30, 2006).

10.21		Series 2006-A Supplement to Base Indenture, dated August 1, 2006, by and between Conn Funding II, L.P., as Issuer, and Wells Fargo Bank, National Association, as Trustee (incorporated herein by reference to Exhibit 10.23 to Conn’s, Inc. Form 10-Q for the quarterly period ended October 31, 2006 (File No. 000-50421) as filed with the Securities and Exchange Commission on September 15, 2006).

11.1		Statement re: computation of earnings per share is included under Note 1 to the financial statements.

12.1		Statement of computation of Ratio of Earnings to Fixed Charges (filed herewith).

21		Subsidiaries of Conn's, Inc. (incorporated herein by reference to Exhibit 21 to Conn’s, Inc. Form 10-Q for the quarterly period ended October 31, 2007 (File No. 000-50421) as filed with the Securities and Exchange Commission on August 30, 2007).

31.1		Rule 13a-14(a)/15d-14(a) Certification (Chief Executive Officer) (filed herewith).

31.2		Rule 13a-14(a)/15d-14(a) Certification (Chief Financial Officer) (filed herewith).

32.1		Section 1350 Certification (Chief Executive Officer and Chief Financial Officer) (furnished herewith).

99.1		Subcertification by Chairman of the Board in support of Rule 13a-14(a)/15d-14(a) Certification (Chief Executive Officer) (filed herewith).

99.2		Subcertification by President – Retail Division in support of Rule 13a-14(a)/15d-14(a) Certification (Chief Executive Officer) (filed herewith).

99.3		Subcertification by President – Credit Division in support of Rule 13a-14(a)/15d-14(a) Certification (Chief Executive Officer) (filed herewith).

99.4		Subcertification by Treasurer in support of Rule 13a-14(a)/15d-14(a) Certification (Chief Financial Officer) (filed herewith).

99.5		Subcertification by Secretary in support of Rule 13a-14(a)/15d-14(a) Certification (Chief Financial Officer) (filed herewith).

99.6		Subcertification of Chairman of the Board, Chief Operating Officer, Treasurer and Secretary in support of Section 1350 Certifications (Chief Executive Officer and Chief Financial Officer) (furnished herewith).

t		Management contract or compensatory plan or arrangement.