In today's digital age, online ratings and reviews have become the driving force behind a business's success or failure. According to a recent study, 88% of consumers consider reviews when making a purchase decision, which makes it crucial for businesses to maintain a good reputation online. However, the problem for businesses is that getting positive reviews is not always easy, and negative reviews can significantly impact their reputation and revenue.
This is where What a Good Place comes in. Founded by co-founder Arsen, What a Good Place is a loyalty management and promotion service that helps businesses boost their ratings and reviews on online platforms. By using their innovative approach, What a Good Place can help businesses overcome the challenges of getting positive reviews and maintaining a good online reputation.
So, how does What a Good Place work? After a customer receives a service, What a Good Place sends a message via WhatsApp, SMS, or email asking them to rate their experience on a scale from 1 to 5. If the rating is low, What a Good Place asks for feedback on what went wrong to help the business resolve the issue internally. However, if the rating is high, What a Good Place asks for the customer to support the business by leaving a review on a public platform.
What sets What a Good Place apart is their ability to turn even the most dissatisfied customer into a happy one. By collecting feedback, businesses can identify areas of improvement and resolve issues quickly, which can lead to increased customer loyalty and satisfaction.
Moreover, What a Good Place provides businesses with a weekly report that includes all the star ratings and an increase in reviews for each site. This enables businesses to track their progress and make data-driven decisions to improve their services further.
What a Good Place can integrate with any CRM and provides multiple channels to collect feedback, including QR codes, wifi, and NFC tags. Even if a business doesn't have a CRM, What a Good Place offers a solution to help them collect feedback easily.
With What a Good Place, businesses can boost their ratings, increase their revenue, and improve their reputation. One example of their success is an auto service that saw a 15x increase in ratings and a 20x increase in reviews, making it the number one car repair shop in its city.
In conclusion, What a Good Place is a game-changer for businesses looking to improve their online reputation and boost their revenue. Their innovative approach to collecting feedback and providing actionable insights can help businesses maintain a good online reputation and stay ahead of their competition.
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