Independent KLAS study shows higher provider satisfaction and reduced cognitive burden

Evidently, the leader in Clinical Data Intelligence, today announced findings from KLAS Research which identified providers at University of Iowa Health Care (UIHC) experienced stronger satisfaction with existing EHR tools when using Evidently’s AI summarization and documentation platform. The integration with Evidently resulted in a 31.7-point increase in Net EHR Experience Score among UIHC providers, bringing the score for those providers to 66.8.

“Unfortunately, most providers and staff are used to drowning in patient data. There is so much—and much of it is found outside of our native EHR,” said Dr. Jim Blum, Chief Health Information Officer at UIHC. “Evidently has helped us safely and accurately organize this information in a way that dramatically improves the time providers have to spend in the EHR, placing the right information directly in the EHR to help providers make better clinical decisions, and improve reimbursement on the back-end.”

In a 2023 Arch Collaborative EHR Experience Survey, UIHC providers listed the large volume of fragmented external patient data as one of their most acute EHR pain points. Most of this crucial patient information wasn’t integrated into the EHR and was difficult and time-consuming for providers to review on their own. To address this problem, UIHC partnered with Evidently, using its clinically trained, evidence-based AI platform to summarize and organize internal and external patient data to streamline chart review, enhance documentation quality and improve provider satisfaction.

UIHC initiated an enterprise-wide rollout of the platform, accessible inside the organization’s Epic EHR, in September 2024. On the first day of the rollout, thousands of UIHC users accessed the tool. By semantically indexing and summarizing thousands of clinical notes, Care Everywhere records, and scanned documents for each patient chart, Evidently gives clinicians the immense benefits of problem-oriented medical records without labor-intensive data entry requirements. More recently, “Ask Evidently”, a conversational chat AI which enables users to ask a patient chart questions in natural language, has been added to the suite of clinical data intelligence tools available at UIHC.

In the ten months since UIHC deployed Evidently widely, the organization has found:

• 31.7-point increase in Net EHR Experience Score
• 24% increase in agreement that the EHR has the necessary external integrations
• 0.1 increase in CMI and resulting financial benefits from stronger reimbursement

Evidently has also provided UIHC the ability to better use patient information for clinical research, improve billing and draft stronger denial appeal letters, citing specific codes and medical history.

“Patient records have everything an organization needs to both improve outcomes and strengthen financial health,” said Feng Niu, founder and CEO of Evidently. “It’s just a matter of serving providers and staff the information they need, without making them dig for it. Evidently is a light, but powerful deployment, only requiring about 15 analyst hours to go-live with UIHC. In some of the most friction-filled areas of healthcare, it equips health systems with powerful tools to deliver high-quality care.”

About Evidently

Evidently’s AI platform empowers clinicians with the patient insights they need to raise the quality of care in every encounter. By organizing, tracing and summarizing the entire patient record, Evidently equips teams focused on care quality, revenue, value-based care, perioperative, and emergency medicine with the real-time insight that they need to elevate healthcare outcomes and improve revenue. Healthcare organizations across the United States use Evidently’s compliant, evidence-based AI platform to exponentially reduce time spent in the EHR and uncover millions of dollars in unrealized reimbursement. For more information, visit https://www.evidently.com

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“Evidently has helped us safely and accurately organize this information in a way that dramatically improves the time providers have to spend in the EHR," said Dr. Jim Blum, Chief Health Information Officer at University of Iowa Health Care (UIHC).