The two modules are now fully integrated, guiding customers smoothly from scheduling to service completion — virtually or in person.
Q-nomy Inc., a leading global provider of omnichannel customer journey and experience management solutions, is pleased to announce the release of Q-Flow® Online Booking Journey version 2.0 and Virtual Lobby version 4.0.
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Together, these upgraded modules now form a unified and seamless mobile experience, empowering organizations to manage every step of the customer journey — from booking an appointment, through rescheduling and check-in, all the way to joining the interaction — whether it’s in person, by phone, or over video.
Both modules are core components of Q-nomy’s flagship Q-Flow® platform, which orchestrates customer journeys across channels and touchpoints. The new releases extend Q-Flow’s capabilities by delivering a modern, mobile-first user interface that aligns with today’s expectations for accessibility, flexibility, and self-service.
Online Booking Journey 2.0 introduces new journey types specifically designed for appointment rescheduling, including a “Quick Reschedule” option that integrates directly with the Virtual Lobby. The module also features a significantly enhanced question engine, now supporting multiple answer types and flexible data mapping for more dynamic and personalized scheduling workflows. A new setup and configuration tool streamlines deployment, improving reliability and ease of implementation.
Virtual Lobby 4.0 builds on this with a redesigned interface that matches the Online Booking Journey, ensuring a consistent user experience. It now includes enhanced appointment management, deep link integration for faster navigation, and a personal area where customers can manage their appointments directly. These improvements simplify access to services, reduce friction, and support a more intuitive customer experience across channels.
The new releases also introduce significant technological and operational improvements, including security enhancements, performance upgrades, and new configuration tools that minimize human error and reduce installation time.
“This release marks a significant step forward in realizing our vision of a truly seamless customer journey,” said Eran Reuveni, VP of Product and Business Strategy at Q-nomy Inc. “By integrating the Online Booking Journey and Virtual Lobby into one consistent mobile experience, we’re enabling organizations to guide their customers smoothly from planning an appointment to completing their interaction—whether in person or remotely. It’s about delivering simplicity, continuity, and confidence at every touchpoint.”
With these enhancements, Q-nomy continues to strengthen its position as a leading provider of flexible, customer-focused solutions that help organizations streamline operations and elevate service delivery.
About Q-nomy Inc.
Q-nomy develops advanced customer journey management and appointment booking software. Q‑nomy's solutions synchronize scheduled and unscheduled appointments, enabling efficient handling of various meeting types, including face-to-face, video, or phone interactions. The software offers thorough management of pre- and post-interaction processes, ensuring the success of every customer meeting. Q‑nomy's software is globally recognized in various sectors such as healthcare, government, finance, telecom, retail, and education.
Additional Resources:
Q-nomy's Main Website - https://www.qnomy.com
Follow us on LinkedIn at - https://www.linkedin.com/company/q-nomy-inc-/
View source version on businesswire.com: https://www.businesswire.com/news/home/20250403289528/en/
These modules form a unified and seamless mobile experience, empowering organizations to manage every step of the customer journey - from booking an appointment, all the way to joining the interaction - in person, by phone, or over video
Contacts
Q-nomy Media Contact:
marketing@qnomy.com
