AlertMedia recognized based on verified feedback and ratings from customers
AlertMedia, a leading provider of threat intelligence, emergency communication, and travel risk management solutions, today announced it is the only vendor recognized as a Customers’ Choice in the 2025 Gartner Peer Insights Voice of the Customer for Emergency/Mass Notification Services Solutions report.¹
“Organizations large and small rely on technology platforms like AlertMedia to mitigate risks, protect employees, and ensure a timely response to critical events, which is why choosing the right vendor is so important,” said Christopher Kenessey, CEO of AlertMedia. “Our customers’ feedback is invaluable—it fuels our ability to design intuitive, reliable solutions that help organizations communicate quickly and confidently when it matters most. For that reason, we’re excited to be recognized as a ‘Customer’s Choice’ for the second consecutive year.”
The Gartner Peer Insights’ Voice of the Customer report synthesizes verified end-user reviews into insights for IT decision-makers and categorizes vendors into quadrants based on User Interest and Adoption and Overall Experience. Per Gartner Peer Insights, vendors recognized as a Customers’ Choice received strong ratings for overall experience, product capabilities, and service and support relative to the market, which is “a good indicator for satisfaction with the vendor’s products.”
As of 17 March 2025, AlertMedia has an aggregate rating of 4.7 out of 5 in the Emergency/Mass Notification System Solutions market, based on 153 reviews on Gartner Peer Insights™. Reviews from AlertMedia customers have noted the platform’s ease of use, the rapid speed of implementation, and exceptional customer service.
Examples include:
- “Using AlertMedia has been a reliable and efficient experience for managing critical events. The platform is very user friendly. A must have tool for every organization.” — Physical Security Specialist in the IT Services Industry, Company Size: $1B-$3B
- “Overall, there is nothing I can think of to complain about with AlertMedia. We moved from an outdated, clunky system to AlertMedia, and from the initial meeting through transition to implementation, it was such a smooth process. It's so easy to use, from my laptop to my cell phone, and it's been one of the best decisions we've made.” — AVP of Human Resources in the Insurance Industry, Company Size: $50M-$250M
- “AlertMedia has been a blessing for me. I am the only person in my department, and I manage five different processes. Having AlertMedia monitor the threats for me and alert me based on my criteria has saved me time and resources." — Director of Operational Risk in the Banking Industry, Company Size: $500M-$1B
- “AlertMedia service has made it effortless to send mass messages when need be. In addition, tracking delivery, as well as receiving alerts, is easy. We can effortlessly send time sensitive messages, and there are available templates that are also customizable.” — HR Manager in the Healthcare and Biotech Industry, Company Size: $250M-$500M
To learn more about AlertMedia and to access a complete list of customer reviews, visit: Gartner Peer Insights: Emergency/Mass Notification Services Solutions Reviews and Ratings.
¹Gartner, Voice of the Customer for Emergency/Mass Notification Services Solutions, Peer Contributors, 28 February 2025.
Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. Reviews have been edited to account for errors and readability.
About AlertMedia
AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries. For more information, visit www.alertmedia.com.
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