VirtualHealth Receives Top Grades in “Payer Care Management 2021” KLAS Report

VirtualHealth announces exceptional industry scores as it expands to more than 10 million members nationwide; achieves record client growth; launches suite of new products.

VirtualHealth, the industry-leading SaaS solution for comprehensive medical management, today announced that KLAS Research awarded its HELIOS® platform the highest overall grade among competitor solutions, with a score of 87.4* in the KLAS “Payer Care Management 2021” report. The analysis identifies HELIOS’ ease of use, interoperability, and customer satisfaction as key differentiators.

KLAS conducted the analysis by interviewing executives and professionals at all levels of healthcare organizations about their experience with care management technology companies. The evaluation focused on a broad spectrum of topics, including product quality, service delivery, customer support, value, and overall satisfaction, among others. Companies received a letter grade based on six “Customer Experience Pillars.” VirtualHealth was the only company that received a “B+” grade or better in every category. The full analysis can be found here.

The VirtualHealth HELIOS solution ingests the most complete datasets from across the healthcare ecosystem – including clinical, behavioral and social data – and transforms these disparate feeds into centralized, actionable, and highly automated workflows for care managers. The platform leverages advanced robotic process automation (RPA) to streamline end-to-end processes, allowing care teams to spend more time with members and less time working through administrative overhead.

According to the report, one representative customer stated: “We spent a lot of time trying to find the right solution for our care management program. We even tried to build something ourselves. HELIOS was the first solution we found that had everything we were looking for. [VirtualHealth] seemed to have thought of everything. We have been happy with the vendor, and the product has worked how we envisioned it to.”- COO

VirtualHealth Inks New Customer Deals, Drives Proactive Healthcare Forward

As industry experts recognize VirtualHealth for its leadership, the company has continued to grow its customer base at a blistering pace. The company has added eight new clients the last six months, including Vaya Health, Innovation Care Partners and PacificSource Health Plans.

“This industry validation and customer growth are testaments to our passion, innovation, and absolute commitment to client satisfaction,” said Adam Sabloff, CEO of VirtualHealth. “VirtualHealth was founded to empower payers and providers to deliver higher quality, lower cost, and more proactive care. As a mission-driven company, we are grateful for our impact thus far and humbled by the possibilities of where we can take the industry tomorrow.”

In addition to landing new customers, VirtualHealth:

• Launched six new products within the last year, including HELIOS® Visit, a telehealth solution that seamlessly integrates with its care management platform and has already been leveraged for tens of thousands of telehealth interactions.
• Enhanced its RPA capabilities to perform more than 50 million decisions monthly, increasing user productivity by more than 90%.
• Partnered with complementary innovators, including Continual Care Solutions, Sandata Technologies and Prealize.

To learn more about VirtualHealth, click here.

* When a vendor’s sample size for a particular question is less than 10, the score for that question is marked with an asterisk (*) or otherwise designated as “limited data.”

About VirtualHealth

HELIOS® by VirtualHealth is the first comprehensive care management platform purpose-built to power the entire ecosystem of value-based care. Utilized by some of the most innovative health plans in the country to manage millions of members, HELIOS streamlines person-centered care with intelligent case, disease, and utilization management workflows, unmatched data integration, broad-spectrum collaboration, patient engagement, and configurable analytics and reporting. Named one of the fastest-growing companies in North America by Deloitte in 2018 and 2019 and a top-rated solution by KLAS Research, VirtualHealth empowers healthcare organizations to achieve enhanced outcomes while maximizing efficiency, improving transparency, and lowering costs. For more information, visit www.virtualhealth.com.

About KLAS Research

KLAS has been providing accurate, honest, and impartial insights for the healthcare IT (HIT) industry since 1996. The KLAS mission is to improve the world’s healthcare by amplifying the voice of providers and payers. The scope of our research is constantly expanding to best fit market needs as technology becomes increasingly sophisticated. KLAS finds the hard-to-get HIT data by building strong relationships with our payer and provider friends in the industry.

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