• 15,000 eye doctors spend $700 million on phone receptionists that cost $20/hour plus benefits
• After working with 300,000 patient calls, RingIQ.ai knows office operators miss 20% patient calls and fail to schedule 30% of appointments
HOUSTON, TX, August 01, 2024 /24-7PressRelease/ -- RingIQ.ai has launched a new Ai service that uses artificial intelligence to help answer patient phone calls. RingIQ.ai phone agents learn individual office appointment policies, exam types, doctor's schedules, pricing, insurance, location/driving instructions, holidays, and more. Then answers the phone with conversational-fluency, intelligence and 24/7 availability.
Answering the phone is usually an entry position and a multi-tasking job to greet patients, take exam forms, direct office traffic, process credit cards, and answer the phone. Then when the operator learns how to manage appointments … they leave.
Steve Poley, founder, began his interest in optometry after taking four phone calls to book an eye exam. "It shouldn't take this much effort to schedule an appointment," says Poley. So, he and the RingIQ team developed the Ai call assistant to help healthcare practices harness the power of artificial intelligence to answer patient calls 24/7 with fluency and intelligence.
Answer Patient Calls with AI-Power
RingIQ AI technology means no more missed calls, busy lines, long hold times, or operators that cannot answer patient questions. Artificial intelligence transforms the way doctor's office engage patients. Patients' calls are always answered, receive immediate assistance, and improve the patient experience. RingIQ.ai can also help Spanish patients as well as other languages.
Adaptive Learning
The RingIQ agent recognizes 911 calls, urgent calls, appointment calls, and service calls and takes the appropriate action to promptly and correctly help patients.
RingIQ.ai has managed more than 300,000 patient calls and $24 million in patient appointments for eye exams. Then created an Ai call assistant with the latest ChatGPT 4o large language model and Groq ultra-fast language processing. The program works from the Google Cloud Platform and connects with any office phone system. RingIQ.ai writes back to doctor's office electronic healthcare records, VoIP phone systems like Weave, and patient management systems.
For more information about RingIQ and its groundbreaking AI-powered solutions, please visit www.ringiq.ai.
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